Accessibility Guide for Woodclose Park

Welcome

Woodclose Park is a Visit Britain 5 Star holiday park set in the beautiful Lune Valley just over the River Lune, less than a mile from Kirkby Lonsdale. The park is well laid out in an area of outstanding natural beauty, with a number of hardstanding pitches for tourers, secluded glamping pod field, self-catering flat, and over 80 pitches for Holiday Homes and Lodges. The outlying fields provide habitats for a rich variety of animals, birds, flora and fauna.

Watch the video: Woodclose Park

Level access

The main entrance has level access.

There is level access from the main entrance to:

Reception/shop Laundry Reception/shop

Hearing

We have a hearing loop in Reception/Shop.

All staff have disability awareness training.

Visual

Glass doors have contrast markings.

General

Staff are available 24 hours a day.

All staff have disability awareness training.

Getting here

Woodclose Park

High Casterton

Kirkby Lonsdale

LA6 2SE

Travel by public transport

You can get to Woodclose Park by bus and train.

The bus would drop you off in Kirkby Lonsdale town centre which is 0.8 miles from Woodclose and a taxi could be pre-booked to bring you the rest of the way. The bus stop is 0.8 miles / 1.3 km from Woodclose Park.

The nearest train station is Oxenholme. The train station is 11.4 miles / 18.4 km from Woodclose Park.

The nearest railway station is Oxenholme, 11.4miles or Ribblehead, 12.3miles

Travel by taxi

You can get a taxi with Blue Star Taxis by calling 01539723670. You can get a taxi with Lakeside Taxis by calling 01539239239. You can get a taxi with Main Street Taxis - Kirkby Lonsdale by calling 07934686256.

Parking

We have a car park. Parking is free.

There is a drop-off point at the main entrance. The drop-off point does not have a dropped kerb.

From the car park to the entrance, there is level access. The path is sloped.

Entry to the park is through gates which are closed between 12 midnight and 7am. Should emergency access be required there is an out of hours staff calling system in operation via the public telephone situated in the main facilities building along the central corridor. Please note this service is free. On arrival visitors are requested to follow the signs and park just before the touring field entrance and booking at reception. This is a tarmac surface with a slight gradient to the reception entrance

Arrival

Path to main entrance

From the street to the main entrance, there is level access.

Main entrance

The main entrance has level access.

The main entrance to the park is over a cattle grid, through gates which are closed between 12am and 7am. Should emergency access be required between these hours there is an out of hours staff calling system that you can access either with the emergency number writen on receptions door or via the public telephone situated around the main buliding - along the centeral corrridor (this service is free). There is a pedestrian gate to the left of the cattle grid for access.

On arrival guests are requested to follow signs and park before the touring field entrance and book in at reception. this is a tarmac surface with a slight gradient to the reception entrance.

Getting around inside

Visual Impairment - General Information

We have contrast markings on all glass doors.

Reception/shop

From the main entrance to reception, there is level access. The door is 1100mm wide.

The check-in desk has a low section for wheelchair users. You can sit down at reception.

Reception is located in the main building and also contains the shop. The entrance is a set of double opening doors which when fully opened provides an opening of 110cm in width. The counter is a height of 100cm, seating can be provided if required and a clipboard for writing if necessary. There is a non slip mat at the entrance in reception. The main area reception lighting is fluorescent tubes. We offer a hearing loop system for deaf and hard of hearing customers. Reception is open every day, please see the reception door for details on how to contact a member of staff when the reception is closed. The reception/shop is well laid out and very accessible. The main reception and facilities building is located next to the main touring area with level access via a gravelled road and tiled path.

Site facilities

We can help you with pitching.

You can park next to your tent and caravan.

We have showers, with a seat.

We have showers, with a handrail.

We have a level access shower.

The level access shower has a seat.

There is a shower chair available.

The level access shower has handrails.

The toilets have handrails.

There is 360.00 at the side of the toilet.

There is 1780.00 in front of the toilet.

The toilet seat is 460mm high.

The basin is 290mm high. The taps are lever operated. There is space under the basin, with no pedestal or boxing.

The showers, toilets, dish washing, laundry, reception, shop, and waste disposal areas all have level access within the same centrally heated building. One of the family shower/toilet rooms is designed and fitted with a shower seat, grab handles, and low level clothing hooks to assist people with disability/poor mobility. Entrance doors to the facilities (door width 75cm) are accessed with individual security codes (door lock height 123cm), door handles height is 100cm. All floors are tiled with non-slip tiles with ceiling lights 25cm diameter.

Laundry

From the main entrance to the laundry, there is level access. We have an iron and ironing board. You can use the ironing board sitting down.

Access to the laundry is on a slight decline with level paving slabs. is 75cm clear with a threshold lip of 2.5cm and door handle 110cm high. The floor is tiled with non slip tiles with ceiling lights 25cm diameter. There are two washing machines and two dryers. One washing machine is a front loader with the handle 60cm high, and one dryer is a front loader with door handle 166cm high. There is one washing machine and one dryer top loader and 93cm high. The iron is coin operated and accessible from a standing position with an adjustable ironing board. There is a coin operating hair dryer and hair straighteners on a shelf 153cm high.

Shop

Reception/shop

From the main entrance to the shop, there is level access. The route through the shop is 800mm wide, or more.

Getting around outside

Grounds and Gardens

Park roadways are all of well-maintained tarmac with a number of speed humps and are adequately well lit throughout so as not to cause light pollution. Roadways also serve as pedestrian ways. All touring pitches have electric, water and a grey waste point. There are three communal water points in the pod area. The public footpath which runs along the boundary of the park is undulating and gravel surface. The children’s play area is located opposite the main reception building and accessed via a grassed area and is designed to suit most children from nursery upwards with a range of equipment set in a base of rubber matting. The multi-play equipment includes a slide, climbing frame monkey bars and a table tenis table.

Customer care support

Accessibility equipment

We have a hearing loop in Reception/Shop.

For a list of more items, please go to https://www.woodclosepark.com/about-us/accessibility-guide/.

You can hire mobility equipment from The South Lakes Mobility Shop by calling 01539 734600.

Emergency evacuation procedures

A public phone is located within the main facilities building with level access and fixed at a height acceptable for health and safety reasons (130cm). Mobile telephone reception is good in this area and variable elsewhere on the park. All accommodation has smoke and carbon monoxide alarms and fire equipment.

Customer care support

All staff have disability awareness training.

Staff are available 24 hours a day.

Staff are available in an emergeny out of hours via the emergency number written on receptions door.

Local emergency contact numbers are detailed below with a full list displayed on the notice board outside reception.

Doctors Surgery – 1.1 miles - Green Close Surgery LA6 2HQ – 0 1524271210

Dentist – 1.2 miles - Cottage Dental Practice LA6 2AL - 01524271930

Hospitals – Westmorland Minor Injury Unit LA9 7RG - 01539 732288 (12miles) OR Royal Lancaster Infirmary LA1 4RP - 01524 65944 (21.7 miles)

Vets – 1.6 miles - Westmorland Vets LA6 2HH - 015242 71221

Tourist Information – Kirkby Lonsdale - 01524 271 437