Accessibility Guide for Whitby Station

Welcome

North York Moors Railway (NYMR) is a heritage railway in North Yorkshire, England, which runs between Pickering and Whitby. Join us to enjoy the magic of travelling 24 miles by heritage steam and diesel trains through the beautiful North Yorkshire Moors National Park.

One of England’s earliest railway stations, Whitby opened in 1836, offering horse-drawn services to Pickering. In 1845 a new station was built to coincide with the switch to steam power. Remnants of the original station remain in the form of offices and a workshop.

Whilst NYMR do not own the station building, staff operate the station on behalf of the railway company.

Whitby Station building viewed from the car park.

Level access

The main entrance has level access. The ramp is permanent.

There is level access from the main entrance to:

Whitby Station Ticket Office Whitby Station Platform

Hearing

Some staff have disability awareness training.

Visual

Glass doors have contrast markings.

The walls and the doors have high colour contrast.

General

We have a complimentary ticket policy for personal assistants.

Some staff have disability awareness training.

Getting here

Whitby Station

Langborne Road

Whitby

YO21 1BH

Travel by public transport

You can get to Whitby Station by bus and train.

The Whitby Bus Station is next to the station building just off Station Square. The bus stop is 0 miles / 0.0 km from Whitby Station.

The nearest train station is Whitby Station. The train station is 0 miles / 0.0 km from Whitby Station.

Northern Trains also run into Whitby Station as well as our NYMR steam trains.

The Whitby Town Tours is a seasonal service. This has a temporary bus stop on Langbourne Road opposite the Tourist Information Centre. Visitors arriving by train can use this wonderful wheelchair accessible service to visit the many attractions around the town e.g. Whitby Abbey.

Parking

We have a car park. There are accessible parking spaces. The parking is less than 50 metres from the main entrance. Parking is not free.

There is a drop-off point at the main entrance. The drop-off point has a dropped kerb.

From the car park to the entrance, there is level access. There is a permanent ramp.

The path is sloped.

The route is 1000mm wide, or more.

There are accessible parking bays in the Whitby Station car park. There are also additional parking bays in the Whitby Town Car Park nearby on Langbourne Road.

The gentle slope leading to the station platform.

One of the accessible parking bays close to the main entrance.

Signage on the station platform about local buses.

The wheelchair Accessible Whitby Tour bus that’s connects train passengers to the wonderful town attractions.

Arrival

Path to main entrance

From the street to the main entrance, there is level access.

There is a permanent ramp.

The path is 1000mm wide, or more.

The path is sloped.

Main entrance

The main entrance has level access.

There is a permanent ramp.

There is a gentle slope in front of the main Whitby Station building leading to the wide archway which leads to the platform. The archway is over 2000mm. This pathway passes the ticket office.

There is a cafe situated within the station building which has level access but no accessible toilets.

There is an alternative entrance with steps to the right hand side of the building with handrails.

Gentle slope leading to Ticket Office and station platform.

Privately owned Station Cafe which has level access but no accessible toilet.

Getting around inside

We have contrast markings on all glass doors and high colour contrast between walls and doorframes.

Ticket/ information desk

Whitby Station Ticket Office

From the main entrance to the desk, there is level access. There is a permanent ramp. The route is 1500mm wide, or more.

The door is 1500mm wide, or more.

There are double manual doors that lead into the ticket office. There is plenty of circulation space for scooters and wheelchair users over 1500mm/1500mm

The counter is 990mm high and there is no lowered section.

Staff are extremely helpful.

If anyone with mobility difficulties needs a chair until the train arrives, inside the ticket office, then please ask a member of staff.

There are no public toilets within the building but public toilets are available across the road a short distance away.

Nearby is the main Whitby Tourist Information Office also on Langborne Road, a town council parking and a large public toilet building.

If passengers need assistance on to the train the staff will guide you to a location on the platform dedicated to passenger assistance.

This station is an unmanned station out of office hours.

Visual contrast of cream floor against dark wood ticket office counter.

Things to See and Do

We have a complimentary ticket policy for personal assistants.

Getting around outside

From the main entrance to this area, there is level access. The route is 1500mm wide, or more.

There is no doorway on to the platform. The pathway is over 1500mm and there are no obstructions.

The platform has an overhead protective shelter and there are numerous seats around the platform.

If anyone requires passenger assistance then a member of staff will guide them to a designated area to wait for help.

A level access cafe is situated within the station building but this is not owned by the station and has no accessible toilets. The door width is 1060mm.

The nearest public toilet is directly across the road from the main station building.

Good circulation space for wheelchair users.

Public toilets opposite the station building.

The nearby Whitby Tourist Information Centre building nearby on Langbourne Road.

Customer care support

The Pickering Station does have a wheelchair for hire but not Whitby Station.

The train does carry a portable ramp to help wheelchair users access the carriages.

The station is in the heart of Whitby and is surrounded by streets. There are minimal green spaces in the close vicinity.

Customer care support

Some staff have disability awareness training.