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Welcome

We welcome you to West Down Guest House a family run business for many years situated in North Devon in a tranquil location with lovely countryside views.  We pride ourselves on personally welcoming every guest to ensure you have a wonderful experience with us.  We strive to cater for the needs of people of all ages and abilities and have family experience of supporting someone with an impairment.  If our Accessibility Guide does not provide you with the information you require please do not hesitate to give us a call and chat through your requirements. 

We look forward to welcoming you.

Warm wishes,

Brenda and Roger Savery

Watch the video: Video tour
Photo of West Down Guest House

Level access

The main entrance has level access. The ramp is permanent.

There is level access from the main entrance to:

Bedroom: SwallowBedroom: WoodpeckerGuest LoungeDinning Area and ConservatoryGardens

Bedrooms

We have non-allergic bedding.

Level access bedrooms

The route to the bedroom is 750mm wide, or more.
The bedroom door is 750mm wide, or more.
There is unobstructed floor space 1200mm by 900mm, or more.
The bathroom has a level access shower.

Hearing

The (bedroom) TVs have subtitles.
Some staff have disability awareness training.

General

Staff are available 24 hours a day.
Some staff have disability awareness training.
We have emergency evacuation procedures for disabled visitors.

Getting here

West Down Guest House
Little Eastacombe
Atherington
EX37 9HP

Travel by public transport

You can get to West Down Guest House by train.
The nearest train station is Umberleigh. The train station is 2.5 miles / 4.0 km from West Down Guest House.

Umberleigh Station is on the main Exeter to Barnstaple line . The service is operated by Great Western.

Travel by taxi

You can get a taxi with Beeline Taxis, Barnstaple by calling 01271 322117. The taxi company has a wheelchair accessible vehicle.
We have a transfer service for visitors. Wheelchair users can use the transfer service.

With prior agreement we will transfer from Umbeleigh Station. Our vehicle is not wheelchair accessible. We can carry a folded wheehchair in the boot.

Parking

We have a car park. The parking is less than 50 metres from the main entrance. Parking is free.
There is a drop-off point at the main entrance. The drop-off point does not have a dropped kerb.
From the car park to the entrance, there is level access. There is a portable ramp.

Parking is available immediately in front of the accommodation.

Access route from main road Entrance driveway Car park area

Arrival

Path to main entrance

From the street to the main entrance, there is level access.
There is a permanent ramp.
The path is 1200mm wide, or more.

Main entrance

The main entrance has level access.
There is a permanent ramp.
The door is 1000mm wide.
The main door is side hung and manual.
Ramp to accessible rooms Ramp from car park area Double entrance doorway

Getting around inside

Bedrooms

All bedrooms have windows.
Bedrooms have ceiling lights, bedside lamps and natural daylight.
Lights are halogen and LED. TVs have subtitles.
All bedrooms are non-smoking.
We have non-allergic bedding.
All bedrooms have fitted carpets.
We have wi-fi free bedrooms, for visitors with electro-sensitivity.
Bedrooms are kept pet free less for assistance dogs.
We can move the bedroom furniture, to improve accessibility.
We have bed blocks.
Stairs to Marwood bedroom Marwood - upstairs double bedroom Step-in shower and toilet

Accessible bedrooms

Accessible bedroom Swallow

From the main entrance to the bedroom, there is level access. There is a ramp. The ramp is Permanent.
The route to the bedroom is 1200mm wide, or more. The bedroom door is 780mm wide. The bed is 650mm high. The bedroom is flexible (either double or twin). The bathroom is ensuite. The bathroom door is 770mm wide.
The bathroom has a level access shower. The level access shower has a seat. There is a shower chair available. The level access shower has handrails.
The toilets have handrails. The direction of transfer onto the toilet is to the left. There is 1500mm at the side of the toilet.
There is 1500mm in front of the toilet. The toilet seat is 410mm high.
The basin is 820mm high. The taps are lever operated. There is space under the basin, with a pedestal.
The walls and the bathroom fittings have high colour contrast.

Swallow shares a common outer entrance from the car park with Woodpecker.

The 6 foot super kingsize bed can be split on request  to provide two single beds and the room re-arranged to provide greater access. 

There are two armchairs - seat height is 530mm.

There is a chest of drawers, a wardrobe with hanging rail and a low level wall mounted mirror.

There is a 15 inch TV - sub titles are available. 

Swallow configured as a double bedroom Swallow configured with two single beds Level access shower with seat Toilet with raised seat available Mobile shower chair available

Accessible bedrooms

Accessible bedroom Woodpecker

From the main entrance to the bedroom, there is level access. There is a ramp. The ramp is Permanent.
The route to the bedroom is 1200mm wide, or more. The bedroom door is 780mm wide. The bed is 620mm high. The bedroom is double. The bedroom has an interconnecting room. The bathroom door is 710mm wide.
The bathroom has a bath with an overhead shower. The toilet seat is 410mm high.
The basin is 820mm high. The taps are lever operated. There is space under the basin, with a pedestal.
The walls and the bathroom fittings have high colour contrast.

The bath height is 490mm.

Shower stool, bath board and bath step are available. 

There are two armchairs - seat height 510mm, a chest of drawers and a wardrobe with hanging rail.

There is a 15 inch TV with sub titles available. 

Wall mounted low level mirror.

The interconnecting room has a 3 foot single bed and an armchair. The matress height is 730mm.

Woodpecker double with kingsize bed Interconnecting single bedroom Bath with wall shower View in to bathroom

Lounge

Guest Lounge

From the main entrance to the lounge, there is level access. There is a permanent ramp. The door is 770mm wide.

To access the lounge there are two steps of 200mm and 150mm.  A ramp is available to avoid using the steps. 

There are several two seater sofas and arms chairs - seat height is 420mm. 

There is a 42inch TV with sub titles available. 

Step in to Lounge With portable ramp in place Lounge seating

Place to eat and drink

Dinning Area and Conservatory

From the main entrance to the dining area, there is level access. There is a portable ramp. The door is 810mm wide.
To get to a table, there are no steps.
If you need table service, staff can help you.
The route through the dining area is 800mm wide, or more.
There is no background music.
The table and plates have high colour contrast.
We cater for sugar free (diabetic), vegetarian, gluten free (celiacs), lactose free (dairy free), nut free, low fat, low sodium, no gastric content, high fibre and vegan specific diets.

Breakfast is partly self-service. Dinner is table service. 

The height of the tables is 710mm.  Seating can be moved to accommodate a wheelchair user. 

High contrast table cloths are available. 

Please discuss in advance any specfic dietary requirements not mentioned.

There is a threshold of 100m to enter the room from the garden. A ramp is available on request.

There are sofas and armchairs available in the conservatory -  seat  heights are betwen 420-490mm. 

Threshold step to enter Entrance with portable ramp Dinning table View of conservatory

Getting around outside

Gardens

From the main entrance to the gardens, there is level access.
There is a portable ramp.
Seating near accommodation Seating with table Seating near conservatory Seating with shade
From the main entrance to this area, there is level access. There is a permanent ramp.

Customer care support

Accessibility equipment

We have a mobile shower chair, toilet seat raiser, toilet frame, chair raisers, bed blocks, bath seat and a bath step. 

The toilet area for assistance dogs is in the field next to the garden and car park area.
We have an area to charge mobility scooters and battery powered wheelchairs.

There is an external power socket by the entrance to Woodpecker and Swallow rooms. 

You can hire mobility equipment from Red Cross Shop, Torrington by calling 01805 625405.
You can hire mobility equipment from Living Needs Solutions, Barnstaple by calling 01271 374600.

Emergency evacuation procedures

We have emergency evacuation procedures for disabled visitors.

Guests are talked through fire procedures on arrrival. 

Customer care support

Some staff have disability awareness training.
Staff are available 24 hours a day.

The owners live in the main house on site. 

We have other services for people with accessibility requirements.

We can assist with food preparation for eating eg cutting up the food in to small portions.

Guide info
Any information, comments and views made available to users via this Accessibility Guide are provided directly from third party business operators. VisitEngland and VisitScotland do not endorse or validate this information. Any reliance on this Accessibility Guide is at your own risk. This guide is not intended to be a substitute for users making their own checks, inquiries and investigations directly with the business operators prior to making any booking or visiting the venue.