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Accessibility Guide for True North Lodge

Contact for accessibility enquiries: Caroline McQueen-Stewart

email addressinfo@truenorthlodge.co.uk phone number07882500568 websitewww.truenorthlodge.co.uk
True North Lodge

Guide last updated: 9 August 2023

  • At a glance
  • Getting here
  • Arrival
  • Getting around inside
  • Getting around outside
  • Customer care support
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Welcome

True North lodge is a Scandinavian Style A-framed wooden self-catering property nestled in the trees on the banks of Loch Oich in the middle of the Scottish Highlands.

We are located just off the A82 – a half hour drive north of Fort William, and only 20 minutes south of Loch Ness.

The Lodge is all on one level with three bedrooms and a central bathroom. The kitchen / dining / Living room is open plan and is a great space for socialising. The huge patio doors have views across the greenspace, with the Loch and trees beyond and they open to an outdoor decked area with seating.

Pets are also welcome at True North Lodge.

True North Lodge
  • Level access icon Level Access
  • Access with steps icon Access with steps
  • Bedrooms icon Bedrooms
  • Level access bedrooms icon Level access bedrooms
  • Hearing icon Hearing
  • Visual icon Visual

Level access

The main entrance has 3 steps. There is no lift and no ramp.

There is level access from the main entrance to:

True North Lodge LoungeTrue North Lodge Self Catering Kitchen

Access with steps

The main entrance has 3 steps. There is no lift and no ramp.

There are steps from the main entrance to:

The Surrounding GreenspaceThe Outside Deck

Bedrooms

We have non-allergic bedding.

Level access bedrooms

From the main entrance to the bedroom, there is level access.

Hearing

The (bedroom) TVs have subtitles.

Visual

Some parts of the venue have low lighting.

Getting here

For further information on accessible travel in Scotland, go to Transport Scotland.
18 Invergarry Lodges
Great Glen Waterpark
South Laggan
PH34 4EA

Travel by public transport

You can get to True North Lodge by bus and train.
The bus stop is on the A82 at the Laggan Swing Bridge. The walk from the bus stop is along a pavement to the entrance of Invergarry Lodges. Then it's a tarmac driveway/road, which has some uneven parts. The bus stop is 0.3 miles / 0.5 km from True North Lodge.
The nearest train station is Spean Bridge. The train station is 12 miles / 19.3 km from True North Lodge.

Buses also connect Fort William and Inverness to the bus stop at the Laggan Swing Bridge on a daily basis.

Travel by taxi

You can get a taxi with Lochaber Taxis by calling 01397 701324. We have a transfer service for visitors.

With prior arrangement and for a £50 per journey fee, we can offer a pickup service from Fort William in our 7 seater vehicle however this is not suitable for wheelchairs.

Parking

There is parking near the venue. The parking is less than 50 metres from the main entrance. Parking is free.
The drop off point is at the car park which is approximately 50m away from True North Lodge Entrance however you can drive closer to the lodge to unload your bags, and then park back in the car park. From the parking to the main entrance, there are 3 steps. There is no ramp and no lift.

The path from the car park to the Lodge side entrance is paved but skinny and mostly level.  There are also large patio doors to the front pf the Lodge which can be accessed by stepping up onto the deck from the grass.  The doors do have a frame and a threshold to step over.

Paved path Paved path

Arrival

Path to main entrance

From the street to the main entrance, there are 3 steps. There is no ramp and no lift.

Main entrance

The door is 830mm wide.
The main entrance has 3 steps.
The other entrance door is 1200.00mm wide.
The alternative entrance is through the large patio doors to the front of the lodge however there is one step onto the decking plus a threshold.
When you arrive, we can help carry your luggage.

We are happy to help all guests with luggage.

Main Entrance

Getting around inside

Some parts of the venue have low lighting.

Bedrooms

All bedrooms have windows.
Bedrooms have ceiling lights and bedside lamps.
Lights are LED. TVs have subtitles.
All bedrooms are non-smoking.
We have non-allergic bedding.
No bedrooms have fitted carpets.
We invite guests with allergies to bring their own bedding. and This is a dog friendly accommodation and while we have the highest cleaning standards, we cannot guarantee that sensitive guests may not be affected by this.
From the main entrance to this area, there is level access.

Self catering kitchen

True North Lodge Self Catering Kitchen

We have an open plan kitchen.
From the main entrance to the kitchen, there is level access.
The route is 60mm wide, or more.
The door is 60mm wide.
The table and plates have high colour contrast.

White crockery, black kitchen worktops, wooden dining table.

Lounge

True North Lodge Lounge

From the main entrance to the lounge, there is level access. The route is 60mm wide, or more. The door is 60mm wide.

The kitchen/lounge/dining area is open plan and is only accessible via the same internal door or the patio door.

Patio Door Doors through to bedrooms

Getting around outside

From the main entrance to the gardens, there are 3 steps. There is no lift and no ramp.

True North Lodge is surrounded by communal grass, trees and pathways.

Terrace

The Outside Deck

To get to a table, there are 1steps steps.
From the main entrance to the terrace, there is 1 step.

The patio doors open up to our outdoor decking area at the front of the lodge.  There is a threshold then one step down from the decking onto the grass.

Decked Area

Customer care support

We are surrounded by greenspace and grassy areas suitable for assistance dogs.
You can hire mobility equipment from Shopmobility Lochaber by calling 01397 700051.

Emergency evacuation procedures

As this is a self catering property, in the event of a fire, you would be expected to self-vacate.  We have all required fire safety equipment installed.

Customer care support

The owners live a few doors away and are always contactable unless they are offsite.

We have other services for people with accessibility requirements.

While True North Lodge may not be setup for accessibility we would be delighted to chat with you prior to your making a booking to see how we can help make your stay safe and comfortable.

Guide info
Any information, comments and views made available to users via this Accessibility Guide are provided directly from third party business operators. VisitEngland and VisitScotland do not endorse or validate this information. Any reliance on this Accessibility Guide is at your own risk. This guide is not intended to be a substitute for users making their own checks, inquiries and investigations directly with the business operators prior to making any booking or visiting the venue.
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