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Welcome

More than just a hotel, we aim to bring you the ultimate Adnams and Southwold experience. Whether you’re seeking an indulgent escape, an insight into brewing and distilling or a wellness break, we're ready to welcome you. With the Adnams brewery and distillery on your doorstep, you can be immersed in the wonderful world of beer and spirits, or you can explore Southwold and the surrounding countryside. Our butlers ensure that you don’t need to lift a finger, they can arrange everything, from a gin and tonic on arrival to organising some of the best local activities. The Swan is a beautiful place to enjoy, whether it’s for a quick coffee, tasty lunch, special dinner or relaxing week away.

Swan Front

Access with steps

There are steps from the main entrance to:

Rooms 1 - 28

Bedrooms

We have non-allergic bedding.

Level access bedrooms

From the main entrance to the bedroom, there is level access.
The route to the bedroom is 750mm wide, or more.
The bedroom door is 750mm wide, or more.
There is unobstructed floor space 1200mm by 900mm, or more.
The bathroom has a level access shower.

Hearing

The fire alarm has a vibrating pillow pad and flashing lights.
The (bedroom) TVs have subtitles.
Some staff have disability awareness training.

Visual

Some parts of the venue have low lighting.

General

There is a public toilet for disabled visitors.
Staff are available 24 hours a day.
Some staff have disability awareness training.
We have emergency evacuation procedures for disabled visitors.

Getting here

Market Place
Southwold
IP18 6EG

Travel by public transport

You can get to The Swan by bus and train.
The nearest bus stop is on Southwold High Street. The bus stop is 0.2 miles / 0.3 km from The Swan.
The nearest train station is Darsham . The train station is 9.5 miles / 15.3 km from The Swan.

Guests arriving by train will need to pre-book a taxi from Darsham Train Station to the hotel. 

Travel by taxi

You can get a taxi with Southwold Private Hire by calling 01502 725758. You can get a taxi with NKS Private Hire by calling 01502 450276. The taxi company has a wheelchair accessible vehicle.
You can get a taxi with Neal's Private Hire by calling 01502 575888.

Parking

We have a car park. There are accessible parking spaces. The parking is less than 50 metres from the main entrance. Parking is free.
There is a drop-off point at the main entrance. The drop-off point has a dropped kerb.
From the car park to the entrance, there is level access. The route is 1300mm wide, or more.

There is an area at the front of the hotel where guests can be dropped off. This is next to a dropped kerb and approximately 4 metres from the front entrance. 

The hotel also has a good sized free car park at the rear of the property. Within the car park there are 2 designated accessible parking bays. The rear entrance to the hotel is appoximately 20 metres from the car park, the route is flat and wide.  

Access is all on one level although there is a slight slope as you approach the rear entrance. 

Car Park 1 Route To Entrances 1 Route To Entrances 2 Archway At Side Of Hotel Drop Off Point Front Route From Drop Off To Main Entrance

Arrival

Path to main entrance

From the street to the main entrance, there is level access.
The path is 1300mm wide, or more.

Main entrance

The main entrance has level access.
The door is 1000mm wide.
The main door is side hung and manual.

There main entrance consists of two manually operated doors, the smallest being 1000mm in width. Staff are always on hand to assist. 

Alternativley guests access via the entrance at the rear of the hotel. This entrance is level access and is closer to the car park. 

Main Entrance Exterior Main Entrance Interior Rear Entrance 1 Rear Entrance 2

Getting around inside

Visual Impairment - General Information

Some parts of the venue have low lighting.

Lift

We have 1 lift.
You can get a lift to all floors.

Lift To Bedrooms

The lift door is 690mm wide.
The lift shows the floor number, at each floor.
The hotel has a lift that can take guests to call floors. The lift is not big enough to accommodate a wheelchair or mobility scooter, however it could be used by guests who use a walking frame or sticks.
Route To Lift Lift Closed Lift Open

Main Reception

From the main entrance to reception, there is level access. You can sit down at reception.

There is level access from either entrance. 

Our reception area is bright and spacious. 

Reception

Bedrooms

All bedrooms have windows.
Bedrooms have ceiling lights, wall lights, floor standing lights, bedside lamps, desk or table lamps, spot lights and natural daylight.
Lights are halogen, LED and traditional filament. TVs have subtitles.
All bedrooms are non-smoking.
We have non-allergic bedding.
Some bedrooms have fitted carpets.
Guests can request details of our cleaning products.
From the main entrance to this area, there is level access.

Accessible bedrooms

Accessible bedroom 47

The route to the bedroom is 930mm wide, or more. The bedroom door is 940mm wide. There is 1420mm at the side of the bed. The bed is 550mm high. There is 30mm under the bed.
The bedroom is flexible (either double or twin). The bathroom is ensuite. The bathroom door is 880mm wide.
The shower has a seat. The shower has a handrail.
The bathroom has a level access shower. There is a shower chair available. The level access shower has handrails.
The toilets have handrails. The direction of transfer onto the toilet is to the left. There is 800mm at the side of the toilet.
There is 1530mm in front of the toilet. The toilet seat is 500mm high.
The basin is 720mm high. The taps are lever operated. There is space under the basin, with no pedestal or boxing.

Fully accessible room, with extra wide doorways and fully equipped wet room. Ideal for guests in a wheelchair. 

Route To Garden Rooms Route To Room 47 Route To Room 47 1 Room 47 Entrance 1 Room 47 Entrance 2 Room 47 Entrance Interior Room 47 Interior 1 Room 47 Interior 2 Room 47 Interior 3 Room 47 Interior 4 Room 47 Interior 5 Room 47 Interior 6 Room 47 Interior 7 Room 47 Wetroom Door Room 47 Wetroom 1 Room 47 Wetroom 2 Room 47 Wetroom 3 Room 47 Wetroom 4

Accessible bedrooms

Accessible bedroom 30, 31, 32, 33, 34, 35, 36

The route to the bedroom is 1220mm wide, or more. The bedroom door is 830mm wide. There is 1460mm at the side of the bed. The bed is 620mm high. There is 60mm under the bed.
The bedroom is flexible (either double or twin). The bathroom is ensuite. The bathroom door is 770mm wide.
The bathroom has a bath with an overhead shower. The shower has a handrail. The direction of transfer onto the toilet is to the left. There is 1140mm at the side of the toilet.
There is 1540mm in front of the toilet. The toilet seat is 430mm high.
The basin is 800mm high. There is space under the basin, with no pedestal or boxing.

Rooms 30 - 36 are situated in the grounds of the main hotel. They encircle the our beautiful garden area and, barring a small 60mm lip at the entrance of each room, have level access from the car park and reception. 

Once inside, the rooms are very spacious and suitable for guests with limited mobility using a wheelchair.

Access Route Entrance 1 Entrance 2 Entrance 3 Entrance Interior Room Interior 1 Room Interior 2 Room Interior 3 Room Interior 4 Room Interior 5 Bathroom Access Route Bathroom Door Room Interior 6 Room Interior 7 Bathroom 1 Bathroom 2 Bathroom 3

Accessible bedrooms

Accessible bedroom 38, 39

The route to the bedroom is 1220mm wide, or more. The bedroom door is 830mm wide. There is 2000mm at the side of the bed. The bed is 550mm high. The bedroom is flexible (either double or twin). The bathroom is ensuite. The bathroom door is 790mm wide.
The bathroom has a bath with an overhead shower. The shower has a handrail. The direction of transfer onto the toilet is to the left. There is 1140mm at the side of the toilet.
There is 1280mm in front of the toilet. The toilet seat is 410mm high.
The basin is 800mm high. There is space under the basin, with no pedestal or boxing.

Rooms 38 and 39 are situated in the grounds of the main hotel. They encircle the our beautiful garden area and, barring a small 60mm lip at the entrance of each room, have level access from the car park and reception. 

Once inside, the rooms are very spacious and suitable for guests with limited mobility using a wheelchair. These rooms are slightly larger than 30 - 36. 

Room 39 Entrance 1 Room 39 Entrance 2 Room 39 Entrance Interior Room 39 Interior 1 Room 39 Interior 2 Room 39 Interior 3 Room 39 Interior 4 Room 39 Interior 5 Room 39 Interior 6 Room 39 Interior 7 Room 39 Bathroom Entrance Room 39 Bathroom 1 Room 39 Bathroom 2 Room 39 Bathroom 3

Accessible bedrooms

Accessible bedroom 40, 41

The route to the bedroom is 1220mm wide, or more. The bedroom door is 830mm wide. There is 1220mm at the side of the bed. The bed is 640mm high. There is 40mm under the bed.
The bedroom is double. The bathroom is ensuite. The bathroom door is 780mm wide.
The bathroom has a bath with an overhead shower. The direction of transfer onto the toilet is to the front only. There is 210mm at the side of the toilet.
There is 990mm in front of the toilet. The toilet seat is 420mm high.
The basin is 800mm high. There is space under the basin, with no pedestal or boxing.

Rooms 40 and 41 are situated in the grounds of the main hotel. They encircle our beautiful garden area and, barring a small 60mm lip at the entrance of each room, have level access from the car park and reception. 

Once inside, the rooms are all on one level, and spacious enough for a wheelchair user. The bathrooms are a little snug and guests with very limited mobility may struggle to transfer to the toilet. These rooms are smaller than our other garden rooms. 

Room 40 Entrance 1 Room 40 Entrance 2 Room Interior 1 Room Interior 2 Room Interior 3 Room Interior 4 Room Interior 5 Bathroom Entrance Bathroom 1 Bathroom 2 Bathroom 3

Lounge

The Drawing Room

From the main entrance to the lounge, there is level access. The route is 920mm wide, or more. The door is 920mm wide.

The Drawing Room is situated adjacent to the main reception and is eaily accessed from either the main or entrance. 

This area is not classed as an eatery, but afternoon tea is available daily between 3pm and 5pm and requires booking at least 24  hours in advance.

Drawing Room

Bar

Tap Room Bar

From the main entrance to the bar, there is level access. The route is 820mm wide, or more.
The door is 800mm wide.

With quirky details and artefacts galore, the Tap Room is steeped in Adnams’ heritage and is a great place for a quick drink, light bite or long lunch. 

The bar is easily accessible by wheelchair users.

Tap Room Bar 1 Tap Room Bar 2

Public toilet

Disabled Toilet

There is a public toilet for disabled visitors.
From the main entrance to the public toilet, there is level access. The route is 840mm wide, or more.
The toilet door is 780mm wide.
The direction of transfer onto the toilet is to the left.
There is 710mm at the side of the toilet. There is 1400mm in front of the toilet. The toilet seat is 420mm high. The toilets have handrails.

We have a fully accessible disabled toilet and baby change area with emergency call system. 

Toilet Access Route Toilet Disabled Assistance

Place to eat and drink

The Still Room

From the main entrance to the dining area, there is level access. The route is 900mm wide, or more. The door is 900mm wide.
To get to a table, there are no steps.
The route through the dining area is 800mm wide, or more.
There is background music.
The table and plates have high colour contrast.
We cater for sugar free (diabetic), vegetarian, gluten free (celiacs), lactose free (dairy free), nut free, low fat, low sodium, high fibre and vegan specific diets.

The Still Room is perfect for large gatherings and parties as well as intimate lunches and dinners and is fully wheelchair accessible. Please call us if you have any specific requirements.

You can expect outstanding service and fabulous food and drink.

Food is served in The Still Room from noon until 3pm, and 6pm – 9:30pm.

Still Room Entrance 1 Still Room Entrance 2 Still Room 1 Still Room 2 Still Room 3

Place to eat and drink

Tap Room

From the main entrance to the dining area, there is level access. The route is 820mm wide, or more. The door is 800mm wide.
To get to a table, there are no steps.
The route through the dining area is 800mm wide, or more.
There is background music.
The table and plates have high colour contrast.
We cater for sugar free (diabetic), vegetarian, gluten free (celiacs), lactose free (dairy free), nut free, low fat, low sodium, high fibre and vegan specific diets.

With quirky details and artefacts galore, the Tap Room is steeped in Adnams’ heritage and is a great place for a quick drink, light bite or long lunch. 

The Tap Room is accessible by those using a wheelchair. If you have any specific requirements, please call us. 

Food is served from noon until 9:30pm, no booking is required.

 

Tap Room Access Route Tap Room Entrance Tap Room 1 Tap Room 2 Tap Room 3 Tap Room 4

Rooms 1 - 28

From the main entrance to this area, there are 16 steps. There is no lift and no ramp.

Rooms 1 - 28 are witthin the hotel building are either on the first or second floor.

These rooms are not accessible by wheelchair users, however those with limited mobility (sticks, walking frames) could make use of our lift. 

Unfortunatley the lift is not wide enough for a wheelchair or mobility scooter.

Bedroom Example 1 Bedroom Example 2 Bedroom Example 3 Bathroom Example 1 Bathroom Example 2

Getting around outside

Gardens

From the main entrance to the gardens, there is level access.
There is a permanent ramp.
The route is 850mm wide, or more.

To rear of the hotel, situated next the brewery are our gardens. These are fully accessible by wheelchair users. 

Garden Access Garden 1 Garden 2

Terrace

Courtyard

From the main entrance to this area, there is level access. There is a permanent ramp. The route is 840mm wide, or more.
The entrance is 850mm wide.
To get to a table, there are no steps.

To the rear of the hotel, we have our courtyard. This area is fully accessible by guests in a wheelchair. 

Route To The Courtyard Courtyard 1 Courtyard 2
There is a permanent ramp. The entrance is 850mm wide.

Customer care support

Emergency evacuation procedures

We have emergency evacuation procedures for disabled visitors.
The fire alarm has a vibrating pillow pad.
The fire alarm has flashing lights.

We have a Deafgard fire alarm listening device for deaf and hard of hearing people availble.

Deafgard

Customer care support

Some staff have disability awareness training.
Staff are available 24 hours a day.

Staff are available 24 hours a day. 

Guide info
Any information, comments and views made available to users via this Accessibility Guide are provided directly from third party business operators. VisitEngland and VisitScotland do not endorse or validate this information. Any reliance on this Accessibility Guide is at your own risk. This guide is not intended to be a substitute for users making their own checks, inquiries and investigations directly with the business operators prior to making any booking or visiting the venue.