Accessibility Guide for St. Enoch Centre

Welcome

Located in the heart of Glasgow, within the city's main shopping district of Argyle Street and Buchanan Street, St. Enoch is a Glasgow shopping institution. Home to many big brands including Debenhams, H&M, Topshop, Hamleys and Disney.

We are fully accessible for wheelchair users and can cater for anyone with other specific access requirements. Our staff genuinely care about providing a helpful, efficient and caring service.

COVID 19 13th July 2020 - The Centre has introduced COVID 19 health and safety measures to help make our customers feel safe and welcome. Please get in touch if you require any further information about specific access or need advice on planning your visit.

Level access

The main entrance has level access. with a lift.

There is level access from the main entrance to:

All Centre Toilets Atrium Food Court Selection of Shops throughout Centre Quiet & Safe Space

Hearing

We have a hearing loop in Customer Services Desk and Portable Sysyem.

Some staff have disability awareness training.

Visual

Glass doors and full-height windows have contrast markings.

We have information in braille and large print.

General

There is a public toilet for disabled visitors. The toilet is a Changing Places toilet.

Staff are available 24 hours a day.

Some staff have disability awareness training.

We have emergency evacuation procedures for disabled visitors.

Getting here

For further information on accessible travel in Scotland, go to Transport Scotland.

St. Enoch Shopping Centre

55 St. Enoch Square

Glasgow

G1 4BW

Travel by public transport

You can get to St. Enoch Centre by bus, train and metro.

Union Street is a main hub for bus routes however some buses drop off at Howard Street & Argyle Street near to entrances. The bus stop is 0.3 miles / 0.5 km from St. Enoch Centre.

The nearest train station is Glasgow Central. The train station is 0.3 miles / 0.5 km from St. Enoch Centre.

The nearest underground station is St. Enoch Subway. The underground station is 0.1 miles / 0.2 km from St. Enoch Centre.

The nearest low level train station (Argyle Street Station) is a short walk from Dunlop Street entrance.

Travel by taxi

You can get a taxi with Glasgow Taxis by calling 0141 429 7070. The taxi company has a wheelchair accessible vehicle.

Parking

We have a car park. There are accessible parking spaces. The parking is less than 50 metres from the main entrance. Parking is not free.

There is a drop-off point at the main entrance. The drop-off point does not have a dropped kerb.

From the car park to the entrance, there is level access. There is a permanent ramp.

There is a lift. The route is 770mm wide, or more.

Car parking is on site and is accessed from the slip road on Clyde Street. The Centre has 718 spaces in total with 18 spaces available for customers with access needs, located on all North West levels. There is also 4 electro bays for electric motors, located on level 2.

There are 6 pay on foot machines which are accessed before returning to the vehicle.

All the car park spaces are close to the customer lifts which give access to the toilets, food court and shopping.

Arrival

Path to main entrance

From the street to the main entrance, there is level access.

The path is 1450mm wide, or more.

Main entrance

The main entrance has level access.

There is a lift.

The door is 1940mm wide.

The main door is side hung and automatic.

Argyle street (main entrance) is accessed from street level with a small gradual incline up the mall.

St. Enoch Square entrance is accessed from street level with a lift bypassing stairs and an escalator.

Howard street entrance is accessed by 2 ramps from either side which bypass stairs.

Dunlop Street entrance is accessed by a small ramp which bypasses stairs - PLEASE NOTE THIS ENTRANCE HAS BEEN LOCATED FURTHER UP DUNLOP STREET DURING THE CENTRES DEVELOPMENT WORKS

St. Enoch Square Entrance (Next to St. Enoch Subway)

Getting around inside

Visual Impairment - General Information

We have contrast markings on all glass doors and contrast markings on all full-height windows.

Lift

We have 6 lifts.

You can get a lift to all floors.

X 2 Car Park Lifts

The lift door is 1100mm wide.

The lift is 1740mm wide. The lift is 1290mm deep.

The lift says the floor number at each floor.

The lift buttons have raised numbers or letters.

The lift shows the floor number, at each floor.

The car park lifts are located to the west of the Centre.

x 4 Scenic Lifts

The lift door is 1100mm wide.

The lift is 1100mm wide. The lift is 1900mm deep.

The lift says the floor number at each floor.

The lift buttons have raised numbers or letters.

The lift shows the floor number, at each floor.

There are scenic lifts located to both the East & West of the Centre.

Public toilet

All Centre Toilets

There is a public toilet for disabled visitors.

The toilet is a Changing Places toilet.

You need a RADAR key to open the public toilet.

From the main entrance to the public toilet, there is level access. There is a permanent ramp.

There is a lift.

From the lift to the public toilet, the route is 1210mm wide, or more.

The toilet door is 890mm wide.

The direction of transfer onto the toilet is to the left and right.

The toilet seat is 460mm high. The toilets have handrails.

The customer toilets are situated on level 2 on the food court side. Both the car park lifts and the scenic lifts lead to the toilets. There are 6 men’s cubicles and 23 female cubicles. There are also 2 accessible toilets and a baby change in the vicinity. The toilets are open during the centre opening times. The accessible toilets are accessed through a radar key.

Further accessible toilets are situated on -

The ground floor next to Starbuck's on the east side of the centre

Space at side of toilet – 98cm

Space at front of toilet – 1m 34cm

Handrails – yes

At the back of the food court next to McDonalds on the first floor

Space at side of toilet – 1m 5cm

Space at front of toilet – 1m 60cm

Handrails – Yes

Across from Kimble’s chocolates on the first floor.

All these facilities are easily accessible and well lit within.

Space at side of toilet – 1m 16cm

Space at front of toilet – 1m 80cm

Handrails - Yes

All accessible toilets are accessed through a radar key and a motion sensor is used to alert data control of a customer’s presence. All accessible toilets have an emergency pull cord with emergency light outside .

All accessible toilets have a minimal opening of 35” / 890mm, they all have lever taps with 4 handrails in the room. The WC in each room is 18” / 460mm from the top of the pan to the floor.

All accessible toilets have fluorescent lighting which is regularly maintained.

Please note the Changing Places Accessible toilet with hoist is situted at the back of the food court on the first floor and is also accessed through use of a radar key.

Changing Places with Hoist Located on 1st floor at back of food court

Shop

Selection of Shops throughout Centre

From the main entrance to the shop, there is level access. There is a permanent ramp. There is a lift.

From the lift to the shop, the route is 3000mm wide, or more.

St. Enoch Centre is a Shopping Centre within the Glasgow City Centre that offers a wide range of shopping.

Place to eat and drink

Atrium Food Court

From the main entrance to the dining area, there is level access. There is a permanent ramp. There is a lift. From the lift to dining area, the route is 3000mm wide, or more. To get to a table, there are no steps.

The dining area is self-service. The route through the dining area is 800mm wide, or more.

There is background music.

The table and plates have high colour contrast.

St. Enoch Centre's food court is accessed on level 1. The food court has various eateries that provide a wide choice.

Throughout the Centre on both ground and 1st floors there are also other cafes and restraunts.

Quiet & Safe Space

From the main entrance to this area, there is level access. There is a lift.

From the lift to this area, the route is 3000mm wide, or more. The door is 850mm wide.

St. Enoch Centre has identified the need for a Quiet & Safe Space for Customers who are affected by the environment around them to such an extent that a shopping experience can become overwhelming.

The Quiet & Safe Space within St. Enoch Centre is a facility for Customers with autism or for those who may have sensory processing challenges to use when required.

Customer Guidelines

• Please register to use the Space at the Customer Services Desk on the 1st Floor in person or by calling 0141 204 3900

• Once registered - You don’t need to book the room, just request the use at the Customer Services Desk. Access is given with the use of a radar key

• The space can only be used by one person/family at a time and will be allocated on a first come, first served basis

• Children must always be accompanied by an adult

• St. Enoch Centre take no responsibility for any loss or damage to personal belongings whilst using this space. Please do not leave items unattended.

• If borrowed, please return the radar key to the Customer Services Desk on the 1st floor

5 Staff are currently Fully trainied Autism Awarness Champions with Glasgow City Council.

Getting around outside

Customer care support

Accessibility equipment

We provide wheelchairs. Wheelchairs are free.

We have a hearing loop in Customer Services Desk and Portable Sysyem.

We have an area to charge mobility scooters and battery powered wheelchairs.

Please contact the Customer Services Desk & a member of the team will direct you to the nearest socket.

Emergency evacuation procedures

We have emergency evacuation procedures for disabled visitors.

Customer care support

Some staff have disability awareness training.

We have information in braille and large print.

Staff are available 24 hours a day.

Child Safe Scheme - The Centre work in partnership with Glasgow City Coucil. Please contact Customer Services on arrival.

We have other services for people with accessibility requirements.

Customer Services Information in both Braille and large font can be obtained from the Customer Services desk.

St. Enoch Centre website also has toggle options to change the font and contrast of the website.

Support Dog Water Station - ground floor

The Centre is part of the Hidden Disabilities Sunflower Scheme. Pick up a free lanyard or badge from the Customer Services desk on the 1st floor.