Accessibility Guide for Spinnaker Tower

Welcome

Soaring 170 metres above Portsmouth Harbour and the Solent, the Spinnaker Tower is taller than the London Eye, Blackpool Tower and Big Ben and has already established itself as a national icon. Offering a stunning 350 degree panorama and a wealth of fascinating stories about the view, Spinnaker Tower is a must visit attraction in Portsmouth and a great introduction to the city. The Spinnaker Tower experience also includes an incredible glass floor and is home to two cafes and a souvenir and gift shop.

Level access

The main entrance has level access.

There is level access from the main entrance to:

Giftshop View Deck One Photo Desk View Deck 2 / The Clouds Admissions Desk Spinnaker Kitchen & Bar Spinnaker Kitchen & Bar Clouds Spinnaker Tower Gift Shop Spinnaker Kitchen & Bar Terrace

We have a viewing area for wheelchair users.

Access with steps

There are steps from the main entrance to:

The Sky Garden

Hearing

The fire alarm has flashing lights.

We have a hearing loop in The Admissions Desk, .

All staff have disability awareness training. Some staff have BSL training.

Visual

Glass doors have contrast markings.

Some parts of the venue have low lighting.

General

We have a complimentary ticket policy for personal assistants.

All staff have disability awareness training.

We have emergency evacuation procedures for disabled visitors.

Getting here

Spinnaker Tower

Gunwharf Quays

Portsmouth

PO1 3TT

Travel by public transport

You can get to Spinnaker Tower by bus, train and boat or ferry.

The nearest bus stop to the Spinnaker Tower can be found at the Hard Interchange. The bus stop is 0.3 miles / 0.5 km from Spinnaker Tower .

The nearest train station is Portsmouth Harbour . The train station is 0.4 miles / 0.6 km from Spinnaker Tower .

The nearest port is Portsmouth International Ferry Terminal . The port is 2.1 miles / 3.4 km from Spinnaker Tower .

Travel by taxi

You can get a taxi with Aqua Cars by calling 02392 654321. The taxi company has a wheelchair accessible vehicle.

Parking

There is parking near the venue. There are accessible parking spaces. Parking is not free.

Signs should be followed to Gunwharf Quays Car Park for the nearest drop off point to the Spinnaker Tower. From the car park to the entrance, there is level access. There is a lift. The route is 2000mm wide, or more.

Arrival

Path to main entrance

From the street to the main entrance, there is level access.

There is a permanent ramp.

The path is 2000mm wide, or more.

Main entrance

The main entrance has level access.

The door is 1000mm wide.

The main door is side hung and manual.

Getting around inside

Visual Impairment - General Information

We have contrast markings on all glass doors.

Some parts of the venue have low lighting.

Lift

We have 1 lift.

You can get a lift to some floors.

Lift to view decks

The lift door is 1100mm wide.

The lift is 1100mm wide. The lift is 3500mm deep.

The lift buttons have raised numbers or letters.

The lift shows the floor number, at each floor.

Our lift to the View Decks is staffed by a member of our team at all times, they will operate the lift and introduce you to the flow of the attraction. The Lift Travels to two of our three view decks, the 3rd view deck our Sky Garden is only accessible by 30 stairs, from View Deck two to the Sky Garden

Ticket/ information desk

Admissions Desk

From the main entrance to the desk, there is level access. The route is 1000mm wide, or more.

The door is 1000mm wide, or more.

The desk has a low section.

Things to See and Do

We have a complimentary ticket policy for personal assistants.

Giftshop

From the main entrance to this area, there is level access. The route is 1000mm wide, or more. The door is 1000mm wide.

Some display information is low, for wheelchair users.

View Deck One

From the main entrance to this area, there is level access. There is a lift.

From the lift to this area, the route is 1000mm wide, or more. The door is 1600mm wide.

Some display information is low, for wheelchair users. There are seats.

The Sky Garden

From the main entrance to this area, there are 60 steps. There is no lift and no ramp.

Some display information is low, for wheelchair users.

This Area is only accessible by Stairs

Photo Desk

From the main entrance to this area, there is level access. The route is 1000mm wide, or more. The door is 1600mm wide.

Some display information is low, for wheelchair users. There is a hearing loop.

View Deck 2 / The Clouds

From the main entrance to this area, there is level access. There is a lift.

From the lift to this area, the route is 1000mm wide, or more. The door is 1600mm wide.

Some display information is low, for wheelchair users. There are seats.

Spectator/ Audience viewing areas

There are stewards to help disabled visitors.

We have a viewing area for wheelchair users.

From the main entrance to the viewing area, there is level access. There is a lift.

Bar

Spinnaker Kitchen & Bar

From the main entrance to the bar, there is level access. The route is 1000mm wide, or more.

The door is 1050mm wide.

Shop

Spinnaker Tower Gift Shop

From the main entrance to the shop, there is level access. The route is 1000mm wide, or more. The door is 1600mm wide.

The route through the shop is 800mm wide, or more.

Place to eat and drink

Spinnaker Kitchen & Bar

From the main entrance to the dining area, there is level access. The route is 1000mm wide, or more. The door is 1050mm wide.

To get to a table, there are no steps.

If you need table service, staff can help you.

The route through the dining area is 800mm wide, or more.

There is background music.

The table and plates have high colour contrast.

We cater for vegetarian, gluten free (celiacs), lactose free (dairy free), nut free and vegan specific diets.

Place to eat and drink

Clouds

From the main entrance to the dining area, there is level access. There is a lift. From the lift to dining area, the route is 1000mm wide, or more. The door is 1600mm wide.

To get to a table, there are no steps.

If you need table service, staff can help you.

The route through the dining area is 800mm wide, or more.

There is background music.

We cater for vegetarian, gluten free (celiacs), lactose free (dairy free), nut free and vegan specific diets.

This Cafe is located on our View Deck two 105 meters above sea level. It is accessible via lift

Getting around outside

Spinnaker Kitchen & Bar Terrace

From the main entrance to this area, there is level access. The route is 1000mm wide, or more. The entrance is 1300mm wide.

This Area is accessible from street level and is open during the warm months of the year.

Customer care support

Accessibility equipment

We have a hearing loop in The Admissions Desk, .

We do have a Wheelchair if needed, We also provide lower desk areas

Where the attraction is situated is concreted, the nearest area of Greenland and a suitable toilet area for assistance dogs is located around 200 meters away in Gunwharf Quays.

You can hire mobility equipment from Eden Mobility by calling 023 92 009965.

Emergency evacuation procedures

We have emergency evacuation procedures for disabled visitors.

The fire alarm has flashing lights.

In All Areas there is a red flashing becon that flashes when the fire alarm is activated

Customer care support

All staff have disability awareness training.

Some staff have BSL training.

We have other services for people with accessibility requirements.

We provide an evacuation Chair if needed in which all members of staff are trained in using.