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Welcome

3 miles of unspoilt countryside along the beautiful Axe Valley.

Seaton Tramway operates narrow gauge heritage trams between Seaton, Colyford and Colyton in East Devon's glorious Axe Valley, travelling alongside the River Axe estuary through two nature reserves and giving an unrivalled view of the abundant wading bird life.

There are two main entrances to Seaton Tramway. One is at Seaton Station, Seaton. One is at Colyton Station, Colyton.

Seaton Station

Level access

The main entrance has level access.

There is level access from the main entrance to:

Accessible TramsColyton StationClaudes Ticket Desk - Seaton StationSeaton StationColyton Station Accessible ToiletClaudes Diner - Seaton StationTramstop Cafe - Colyton StationClaudes Gift Shop - Seaton StationColyton Gift Shop - Colyton Station

There is level access from the car park to:

Colyton Station Platform
We have a viewing area for wheelchair users.

Hearing

We have a hearing loop in Seaton Station.
All staff have disability awareness training.

Visual

The walls and the doors have high colour contrast.
There is audio descriptive commentary.

General

We have a complimentary ticket policy for personal assistants.
There is a public toilet for disabled visitors.
All staff have disability awareness training.
We have emergency evacuation procedures for disabled visitors.

Getting here

Seaton Tramway,
Harbour Road
Seaton
EX12 2WD

Travel by public transport

You can get to Seaton Tramway by bus, train and tram.
The nearest bus stop is 200 yards from our entrance in Seaton. Travel by bus on services: STAGECOACH, 20 - 9A - X9, AVMT 885, 899. Seaton Station can be accessed by tram from Colyton Station. Colyton Station can be accessed by tram from Seaton Station. The bus stop is 0.1 miles / 0.2 km from Seaton Tramway.
The nearest train station is Axminster. The train station is 7.2 miles / 11.6 km from Seaton Tramway.
The nearest tram station is Colyton Station. The tram station is 3 miles / 4.8 km from Seaton Tramway.

Seaton Station can be accessed by Tram from our Colyton Station. EX24 6HA.

Travel by taxi

You can get a taxi with Seaton Taxis by calling 01297 24666. You can get a taxi with Petes Taxis by calling 01297 20999.

Seaton Taxis & Pete's Taxis do not offer Wheelchair accessible taxis. 

Parking

There is parking near the venue. There are accessible parking spaces. Parking is not free.
There is a drop-off point at the main entrance. The drop-off point has a dropped kerb.
From the car park to the entrance, there is level access. There is a permanent ramp.
The path is sloped.

Nearby car parks are:
The Underfleet Carpark, Harbour Road, EX12 2TB

 

The front of Seaton Station with steps Access ramp on the west side of the station. You will see this if you come from the Underfleet Car Park.

Arrival

Path to main entrance

From the street to the main entrance, there is level access.
There is a permanent ramp.
The path is 1500mm wide, or more.
The path is sloped.

Main entrance

The main entrance has level access.
The door is 1800mm wide.
The main door is side hung and manual.
The main door is side hung and automatic.
The door has a push button to open it.

We have a few doors that act as entrance to Seaton Station. 
Our main foyer Entrance has a max width of 1600mm. This is manually operated.

Our 'Automatic & Button' operated door has a max width of 1800mm

All other manual doors at entrance have a max width of 1800mm

Main entrance to Seaton Tramway Automatic door directly next to main foyer entrance doors. Operated with push button. Automatic door directly next to main foyer entrance doors. Operated with push button. Located next to the entrance sign Ramp going down on the west side of the building from the main entrance. On approach to the front of the Station. Signs direct you to the access ramp to the side of the building. The start of the ramp at the side of the building. The Ramp going up The Automatic entrance doors to the Station. 1800mm.

Getting around inside

Visual Impairment - General Information

We have high colour contrast between walls and doorframes.
Entrance to Claudes Gift Shop & Cafe. Inside is the ticket office to buy tickets for the tram ride.

Ticket/ information desk

Claudes Ticket Desk - Seaton Station

From the main entrance to the desk, there is level access. The route is 3000mm wide, or more.
The door is 3000mm wide, or more.
The desk has a low section.

There is a doorway from Seaton Station's main entrance and the ticket desk that measures 3000mm. However this is always open during operation hours.

Entrance doorway onto Shop and ticket area. This is on the left as you come through the main entrance Claudes Ticket Office & information

Things to See and Do

We have a complimentary ticket policy for personal assistants.

Seaton Station

Some display information is low, for wheelchair users. There are seats.
Inside Seaton Station.

Accessible Trams

From the main entrance to this area, there is level access. There is a portable ramp. Some display information is low, for wheelchair users.

Our accessible trams run at least once an hour. Accessible trams may run more than once an hour. 
Our timetable can run up to 3 trams an hour every 20 minutes.
Our timetable may run up to 2 trams every 30 minutes. This will depend on which service is running.
Our accessible trams have a low step. Our accessible trams have ramps available for those in wheelchairs. 
Our trams do have speakers, where our drivers talk to passengers. This is not on a hearing loop.

Tram 11 (pictured) Tram 9 & Tram 10. All have disabled accessible bays. Which are accessed by portable ramps.

Colyton Station

From the main entrance to this area, there is level access. The route is 1300mm wide, or more. The door is 1300mm wide.
Some display information is low, for wheelchair users. There are seats.

The Platform has an accessible toilet.

Entrance to Colyton Station from Disable parking. To get here please follow signs for 'Main Entrance' Entrance to Giftshop and Tickets and Station. 1300mm

Spectator/ Audience viewing areas

There are stewards to help disabled visitors.
There is audio descriptive commentary.
You can listen to audio commentary in some of the venue.
We have a viewing area for wheelchair users.

Accessible trams

From the main entrance to the viewing area, there is level access. There is a portable ramp. The wheelchair spaces are sheltered. Personal assistants and friends can sit with wheelchair users.
Personal assistants and friends can sit behind wheelchair users. Wheelchair users can sit with their own fans.
Stewards can bring food and drink to wheelchair users.

Our Accessible trams run at least one tram an hour. Accessible trams may run more than once an hour. 
Our timetable can run up to 3 trams an hour every 20 minutes. Our timetable may run up to 2 trams every 30 minutes. This will depend on which service is running.
Our Accessible trams can have a low step. Our accessible trams have ramps available for those in wheelchairs. 
Our trams do have speakers, where our drivers talk to passengers. Currently this is not on a hearing loop. The Commentary happens at each stop and only while the tram is stationary

Public toilet

Seaton Station

There is a public toilet for disabled visitors.
From the main entrance to the public toilet, there is level access. The route is 850mm wide, or more.
The toilet door is 900mm wide.
The direction of transfer onto the toilet is to the right.
There is 700mm at the side of the toilet. There is 1450mm in front of the toilet. The toilet seat is 470mm high. The toilets have handrails.
Door to toilets - including accessible toilet - from main tram hall. Accesible toilet in hallway. Door is side-hung and opens left.

Public toilet

Colyton Station Accessible Toilet

There is a public toilet for disabled visitors.
From the main entrance to the public toilet, there is level access.

Shop

Claudes Gift Shop - Seaton Station

From the main entrance to the shop, there is level access. The route is 3000mm wide, or more. The door is 3000mm wide.
The route through the shop is 800mm wide, or more.
Claudes Gift Shop at Seaton Station

Shop

Colyton Gift Shop - Colyton Station

From the main entrance to the shop, there is level access. There is a permanent ramp. The door is 1300mm wide.
From the main entrance to the shop, there are 10 steps. There is no lift and no ramp.
The route through the shop is 800mm wide, or more.
Colyton Shop Colyton Shop Colyton Shop Access to Cafe & and Gift Shop from Colyton Platform. Small ramp through the door from Platform to Colyton Cafe

Place to eat and drink

Claudes Diner - Seaton Station

From the main entrance to the dining area, there is level access. The route is 3000mm wide, or more. The door is 3000mm wide.
To get to a table, there are no steps.
The dining area is self-service. If you need table service, staff can help you.
The route through the dining area is 800mm wide, or more.
There is background music sometimes.
We cater for vegetarian, gluten free (celiacs) and lactose free (dairy free) specific diets.
Full view of Seaton Stations, Claudes Cafe & Gift Shop

Place to eat and drink

Tramstop Cafe - Colyton Station

From the main entrance to the dining area, there is level access. To get to a table, there are no steps.
The dining area is self-service. If you need table service, staff can help you.
The route through the dining area is 800mm wide, or more.
There is no background music.
The table and plates have high colour contrast.
We cater for vegetarian, gluten free (celiacs) and lactose free (dairy free) specific diets.

Getting around outside

Picnic Area

Colyton Station Platform

From the car park to the picnic area, there is level access. There is a permanent ramp. Some tables have space for wheelchair users. You can bring your own food to the picnic area.
Colyton Platform, with picnic benches.

Customer care support

Accessibility equipment

We provide wheelchairs. Wheelchairs are free.
We have a hearing loop in Seaton Station.

PLEASE NOTE: We will soon be able to offer BSL digital guides. This will soon be available from Seaton Staton.

You can hire mobility equipment from Country Side Mobility by calling 01392 459222.

Emergency evacuation procedures

We have emergency evacuation procedures for disabled visitors.

Customer care support

All staff have disability awareness training.

We are currently in the process of increasing our Customer Support in regards to accesibilty. Our staff have all recently gone through disiability awareness training. We will soon have BSL digital guides. Staff have gone through autism and deaf awarness training. 
We will soon have multi format visitor information. 

Guide info
Any information, comments and views made available to users via this Accessibility Guide are provided directly from third party business operators. VisitEngland and VisitScotland do not endorse or validate this information. Any reliance on this Accessibility Guide is at your own risk. This guide is not intended to be a substitute for users making their own checks, inquiries and investigations directly with the business operators prior to making any booking or visiting the venue.