Accessibility Guide for Robin Hill Farm Cottages

Welcome

At Robin Hill Farm Cottages we want to make everyone's stay as enjoyable as possible, whatever their requirements. We aim to accurately describe our cottages and facilities to give you the confidence to book the right option for your needs.

Ground floor KINGFISHER Cottage has LEVEL ACCESS front and back (doors are not wheelchair width).

ACCESS VIA STEPS to all other Cottages (outside and in); shared Leisure Facilities and Laundry. Communal carparking 50 yds from the cottages which are grouped around a cobbled courtyard.

SHOWER OVER BATH and NON ALLERGENIC bedding in all cottages

HIGH CONTRAST walls/doors and SUBTITLED TVs

Level access

The main entrance has level access.

There is level access from the main entrance to:

Kingfisher Cottage Kingfisher Cottage

Access with steps

There are steps from the main entrance to:

Share Laundry/Information Room Shared Leisure Facilities

Bedrooms

We have non-allergic bedding.

Hearing

All staff have disability awareness training.

Visual

Glass doors have contrast markings.

The walls and the doors have high colour contrast.

General

All staff have disability awareness training.

Getting here

Robin Hill Farm

Bideford

EX39 5EG

Travel by public transport

There is no public transport directly to Robin Hill Farm Cottages. The nearest bus stop is 20mins walk from Affinity Shopping Centre Bideford.

Parking

We have a car park. The parking is less than 50 metres from the main entrance. Parking is free.

There is a drop-off point at the main entrance. The drop-off point has a dropped kerb.

From the car park to the entrance, there is level access. The path is sloped.

The route is 1500mm wide, or more.

Arrival

Path to main entrance

From the street to the main entrance, there is level access.

The path is 1500mm wide, or more.

The path is sloped.

Main entrance

The main entrance has level access.

When you arrive, we can help carry your luggage.

The slightly sloped path from the carpark to courtyard entrance is car width.

You are welcome to drive to your cottage to unload/load.

Car width drive into cottage courtyard at Robin Hill Farm Cottages

Gently sloping driveway from carpark into courtyard at Robin Hill Farm Cottages

Aerial view of Robin Hill Farm Cottages showing distance from carpark to cottage

Getting around inside

Visual Impairment - General Information

We have contrast markings on all glass doors and high colour contrast between walls and doorframes.

Gull Cottage at Robin Hill Farm Cottages

Puffin Cottage at Robin Hill Farm Cottages

Heron Cottage at Robin Hill Farm Cottages

Wren Cottage at Robin Hill Farm Cottages

Kingfisher Cottage at Robin Hill Farm Cottages

Swallow Cottage at Robin Hill Farm Cottages

Bedrooms

All bedrooms have windows.

Bedrooms have ceiling lights, wall lights, bedside lamps, desk or table lamps and natural daylight.

Lights are halogen, LED and energy saving. All bedrooms are non-smoking.

We have non-allergic bedding.

All bedrooms have fitted carpets.

Three of our cottages are dog friendly and the other three have never had dogs or pets stay in them. We can give details of our cleaning products on request.

We can move the bedroom furniture, to improve accessibility.

Self catering kitchen

Kingfisher Cottage

We have an open plan kitchen.

From the main entrance to the kitchen, there is level access.

The route is 670mm wide, or more.

The door is 670mm wide.

The work surface is available at a height between 650mm and 900mm.

The hob is available at a height between 650mm and 900mm.

The sink is available at a height between 650mm and 900mm.

The oven is available at a height between 650mm and 900mm.

The table and plates have high colour contrast.

Gull, Puffin, Heron, Swallow Cottages - Ktichens all have level access

Wren Cottage - One step up to kitchen

Lounge

Kingfisher Cottage

From the main entrance to the lounge, there is level access. The route is 670mm wide, or more. The door is 670mm wide.

Gull Cottage - Open plan living space on first floor

Puffin Cottage - Level access to lounge

Heron Cottage - Level access to open plan living space

Swallow Cottage - Level access to open plan living space

Wren Cottage - Step down to loung/diner

Share Laundry/Information Room

From the main entrance to this area, there are 2 steps. There is no lift and no ramp.

High door threshold into room.

Getting around outside

Shared Leisure Facilities

From the main entrance to the area, there are 16 steps.

Our shared leisure facilities of guest conservatory, swimming pool & hot tub, games room are accessed via a flight of decking steps opening to a sun deck. The entrance doors have thresholds. Swimming pool is accessed via 4 corner steps and has rails on two sides, it is 1.4m deep.

Swimming Pool and Hot Tub at Robin Hill Farm Cottages

Guest Conservatory at Robin Hill Farm Cottages

Flight of decking steps up to Robin Hill Farm Cottages leisure facilities

Customer care support

Accessibility equipment

For assistance dogs, each cottage has an enclosed garden attached garden except Swallow because of the flight of 15 external steps to access this first floor cottage. In addition our 8 acre pasture, 50 yards from the cottages, is available to ALL guests, dogs and humans.

We can charge mobility scooters in one of our outbuildings

You can hire mobility equipment from A M Care by calling 01237 479553.

Emergency evacuation procedures

Emergency evacuation procedures for all guests in each cottage

Customer care support

All staff have disability awareness training.

Mobile phone signals and 4G are strong.

We also relay WiFi to all cottages.

Guest information folder in every cottage details local services and emergency procedures

Owners live on site