Accessibility Guide for The Real Food Cafe

Welcome

The Real Food Café is a roadside diner situated half way between Glasgow and Fort William on the A82 at Tyndrum.

Our goal is make award winning fish and chips and our other traditional favourite food and drinks accessible to everyone in a welcoming and inclusive environment.

Open from 7:30am for breakfast and throughout the day for lunch, dinner or delicious homebaking and great coffee, seven days a week, all year!

Our freindly and well trained team look forward to welcoming you, your family and your dog if you have one, as they are part of the family too!

Our aim is to make award winning fish and chips accessible to everyone

Level access

The main entrance has level access. The ramp is permanent.

There is level access from the main entrance to:

Real Food Cafe toilet Dining Table Outdoor seating

Hearing

All staff have disability awareness training. Some staff have BSL training.

Visual

Glass doors have contrast markings.

The menu is in large print.

General

There is a public toilet for disabled visitors.

All staff have disability awareness training.

We have emergency evacuation procedures for disabled visitors.

Getting here

For further information on accessible travel in Scotland, go to Transport Scotland.

The Real Food Cafe

Tyndrum

FK20 8RY

Travel by public transport

You can get to The Real Food Cafe by bus and train.

Nearest bus stop is situated south on the A82, about a 1 minute walk away (0.2km) for buses going north and 4 minutes walk (0.5km) for buses going south. The bus stop is 0.1 miles / 0.2 km from The Real Food Cafe .

The nearest train station is Tyndrum Lower. The train station is 0.3 miles / 0.5 km from The Real Food Cafe .

The Tyndrum Lower train station is 0.4km from The Real Food Cafe. Tyndrum Upper Station is 0.8km away up a steep hill.

Travel by taxi

You can get a taxi with 247 Cars by calling 01838 207211.

Parking

We have a car park. There are accessible parking spaces. The parking is less than 50 metres from the main entrance. Parking is free.

There is a drop-off point at the main entrance. The drop-off point has a dropped kerb.

From the car park to the entrance, there is level access. There is a permanent ramp.

The route is 1600mm wide, or more.

We have a transport service, to take visitors from the car park to the main entrance. Our transport service is wheelchair accessible.

The Real Food Cafe accessibility parking and ramp

Arrival

Path to main entrance

From the street to the main entrance, there is level access.

There is a permanent ramp.

Main entrance

The main entrance has level access.

There is a permanent ramp.

The door is 770mm wide.

The main door is side hung and manual.

Getting around inside

Visual Impairment - General Information

We have contrast markings on all glass doors.

Public toilet

Real Food Cafe toilet

There is a public toilet for disabled visitors.

From the main entrance to the public toilet, there is level access. The toilets have handrails.

Place to eat and drink

From the main entrance to the dining area, there is level access. To get to a table, there are no steps.

The menu is offered in large print.

If you need table service, staff can help you.

The route through the dining area is 800mm wide, or more.

There is no background music.

The table and plates have high colour contrast.

We cater for vegetarian, gluten free (celiacs) and vegan specific diets.

Getting around outside

Outdoor seating

From the main entrance to this area, there is level access.

There are outside tables on the patio adjacent to the main entrance door which are fully accessible for wheelchair users, weather permitting!

Customer care support

Accessibility equipment

We have an area to charge mobility scooters and battery powered wheelchairs.

Sockets provided under seating in dining area

Emergency evacuation procedures

We have emergency evacuation procedures for disabled visitors.

Customer care support

All staff have disability awareness training.

Some staff have BSL training.

We have devised a ‘Welcome Disabled’ Policy for our team to work in tandem with this Accessibility Guide with the aim of making the café a destination of choice for people with disabilities.

We aim to do this by educating and preparing our team in how to make disabled people feel welcome, safe and comfortable. We will ensure that our team are ready and able to do their best to help meet the individual needs of disabled customers so that they have a great experience at The Real Food Café.

We have other services for people with accessibility requirements.

Bookings

Whilst we operate a strict no bookings policy the only exception to this rule is for customers with accesibility requirements.

We have a limited number of tables available for pre-arranged bookings and will hold the reservation for up to 15 minutes. The cafe gets very busy at peak times and so we would strongly recommend that you book in advance.

To book email info@therealfoodcafe.com or call 01838 400235 or send a private Facebook message to the café.