info@theportlandchelt.co.uk
01242 906600 
www.theportlandchelt.co.uk 
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Level access
The main entrance has 1 step and a handrail. There is no lift and no ramp.
There is level access from the main entrance to:
Access with steps
The main entrance has 1 step and a handrail. There is no lift and no ramp.
Bedrooms
We have non-allergic bedding.
Hearing
The (bedroom) TVs have subtitles.
All staff have disability awareness training.
Visual
The menu is in large print.
We have information in large print.
General
Staff are available 24 hours a day.
All staff have disability awareness training.
Getting here
51 Portland Street
Cheltenham
GL52 2NX
Travel by public transport
You can get to The Portland Guesthouse by bus and train.
Portland Street Cheltenham from the Town Centre or Cheltenham Spa train station The bus stop is 0.1 miles / 0.2 km from The Portland Guesthouse.
The nearest train station is Cheltenham Spa. The train station is 1.8 miles / 2.9 km from The Portland Guesthouse.
Travel by taxi
You can get a taxi with Starline Taxis by calling 01242 250250. The taxi company has a wheelchair accessible vehicle.
Parking
There is parking near the venue. The parking is less than 50 metres from the main entrance. Parking is not free.
Pre organised drop-off can be made to the rear of the property From the parking to the main entrance, there are 10 steps. There is no ramp and no lift.
Arrival
Path to main entrance
From the street to the main entrance, there are 8 steps. There is no ramp and no lift.
Main entrance
The door is 1300mm wide.
The main entrance has 1 steps.
This entrance has a handrail.
The main door is side hung and manual.
Getting around inside
Breakfast room
From the main entrance to reception, there is 1 step. There is no lift and no ramp.
The check-in desk has a low section for wheelchair users. You can sit down at reception.
Bedrooms
All bedrooms have windows.
Bedrooms have ceiling lights, bedside lamps, desk or table lamps, spot lights and natural daylight.
Lights are LED. TVs have subtitles.
All bedrooms are non-smoking.
We have non-allergic bedding.
All bedrooms have fitted carpets.
We can move the bedroom furniture, to improve accessibility.
No bedrooms have level access. The bedroom nearest the main entrance has 14 steps.
All bedrooms are ensuite.
We have bathrooms with a separate shower.
The walls and the fittings have high colour contrast.
Place to eat and drink
Breakfast Room
From the main entrance to the dining area, there is 1 step. There is no lift and no ramp.
To get to a table, there are no steps.
The menu is offered in large print.
If you need table service, staff can help you.
The route through the dining area is 800mm wide, or more.
There is no background music.
We cater for vegetarian, gluten free (celiacs), lactose free (dairy free), nut free and vegan specific diets.
Getting around outside
Customer care support
Customer care support
All staff have disability awareness training.
We have information in large print.
Staff are available 24 hours a day.
