Welcome
For accessibility enquiries in advance or during your stay, please contact Reception on holiday@pinewoods.co.uk or call 01328 710 439 and we would be happy to assist you.
Our aim at Pinewoods is to ensure that the facilities, caravans and the wider park and beach are managed and enhanced to the highest standards to accommodate all accessibility needs where possible.
Level access
There is level access from the main entrance to:
Pinewoods ReceptionLaundryOwners' Gym changing AreaOwners' GymPinewoods' ShopSales OfficeChildren's Play AreaWells-next-the-Sea BeachVisual
General
Getting here
Travel by public transport
There is access to Wells-next-the-Sea town by bus, however Pinewoods Holiday Park is next to the beach which is situated a mile away from the quay down the Beach Road. There is a miniture railway that can bring customers down to the park during peak months. This is an independent business, please contact Wells Harbour Railway for opening hours.
Travel by taxi
Parking
There is a short walk from our carpark to our Reception entrance with a small dropped curb at the drop off point. All our accomodation is accessible by car. There is car parking next to the majority of the holiday homes and when there isn't it is very close by. Each touring pitch has room for a motorhome/caravan and at least one other vehicle.
Arrival
Path to main entrance
Main entrance
Getting around inside
Pinewoods Reception
Site facilities
Gym
Owners' Gym
This facility is exclusively for owners of holiday homes at Pinewoods.
Whilst there is a toilet, there are no specific changing rooms provided in our gym facilities. There is an emergency pull cord alarm in the toilet.
Pictures below show the right-transfer to the toilet and space in the room.
The door to the gym opens inwards.
The flooring is vinyl.
The lighting is bright artificial with some natural light through the large window to the front.
There is no background music in the gym, it is quiet.
Shop
Pinewoods' Shop
The lighting is bright artificial with natural light from the large windows.
The flooring is vinyl.
Products are stacked at varying heights. Please ask for assistance if required.
Sales Office
There are sofas in the Sales Office.
The lighting is bright artificial.
The floor is vinyl and level with the exception of a small ramp to access the kitchen and sales office toilet .
The toilet can be used by sales customers but has no wheelchair accessibility. There is an emergency cord pull alarm in the toilet.
Getting around outside
Dog Walk Area
Children's Play Area
This play area is not manned by any staff. Children under 16 must be accompianied by an adult.
The flooring is both natural grass and uneven underfoot or tarmac.
The side-hung gate opens inwards.
Wells-next-the-Sea Beach
There is step-free access to the beach however this is to the dog-free part of the beach. Assistance dogs are allowed on this part of the beach whilst they are on their lead.
Access to the dog-friendly part of the beach is either by wooded area with uneven ground or 50+steps. Please contact Pinewoods Holiday Park if you require further cloarification or assistance.
Customer care support
Emergency evacuation procedures
In the event of a flood, a member of staff would visit the wheelchair accessible caravan holiday home and offer assistance. In the event of a fire in the amenity blocks, the wheelchair accesible facilities would be checked by staff.
Customer care support