Accessibility Guide for Pentewan Sands Holiday Park

Travel by public transport

You can get to Pentewan Sands Holiday Park by bus.

The local bus timetable is available from Reception0.0 The bus stop is only a few yards from the Pentewan Sands main entrance and is easily accessible0.0 The bus stop is 0.1 miles / 0.2 km from Pentewan Sands Holiday Park .

Travel by taxi

You can get a taxi with Kernow Cabs by calling 01326 464646. The taxi company has a wheelchair accessible vehicle.

Train: The nearest train station is St Austell (6.3 miles). There is a TIC located within the staion, who can advise on bus links to Heligan Caravan and Camping Park. There is also a taxi rank outside of the station. 

Plane: Newquay Cornwall Airport is only 18 miles from Heligan Campsite. Flights arrive weekly from Gatwick, Stanstead, Newcastle, Birmingham, Liverpool, Manchester, Dublin, Edinburgh, Isles of Scilly and Dusseldorf. For up-to-date flight times and schedules, visit the Newquay Airport Website.

Parking

We have a car park. There are accessible parking spaces. The parking is less than 50 metres from the main entrance. Parking is not free.

There is a drop-off point at the main entrance. The drop-off point has a dropped kerb.

From the car park to the entrance, there is level access. There is a permanent ramp.

The route is 1500mm wide, or more.

Before arrival: We offer telephone, email and postal correspondence and are more than happy to accept calls through the TextDirect and Type Talk Services. A copy of all our literature and this access statement is available in large print and via post or email upon request.

Please contact us before arrival if you require any specialist equipment hire during your stay with us and we will be happy to provide details of local agencies who can arrange this on your behalf.

Our main entrance road has speed bumps to control traffic. These are clearly marked with white paint.

The park is lit at night with low level energy efficient lighting.

Speed is restricted to 5mph throughout the site.

The site is well signposted and thoughtfully laid out with hedgerows separating many pitches and various landscaped areas are available throughout the campsite.

The park extends over a large area and parts of the site are located on a slope.

The park is serviced by tarmac roads.

The site is well signposted throughout, with both word and colours to improve readability.

Path to main entrance

From the street to the main entrance, there is level access.

Main entrance

The main entrance has level access.

The main door is side hung and manual.

Visual Impairment - General Information

We have contrast markings on all glass doors, contrast markings on all full-height windows and high colour contrast between walls and doorframes.

Lift

We have 1 lift.

You can get a lift to all floors.

Lift to restaurant - The Seahorse

The lift says the floor number at each floor.

The lift buttons have raised numbers or letters.

The lift shows the floor number, at each floor.

The Seahorse upper deck and main dining areas is on the first floor and is accessible by a disabled friendly lift. Outside tables at ground level are also available and offer disabled access.The entrance to The Seahorse foyer is through large double doors with level access to the lift.The floor plan of The Seahorse is open and provides level access throughout.All tables and chairs are moveable and, for those customers with disabilities, these can be re-positioned to suit the customer’s needs

Reception

From the main entrance to reception, there is level access. There is a permanent ramp.

The door is 1300mm wide.

The check-in desk has a low section for wheelchair users. You can sit down at reception.

There is a seating area in the reception, along with a local tourism section and useful leaflets.

The reception is well lit by overhead fluorescent lighting.

There is a lowered section of the reception desk for accessible registration.

Pens and paper are available on request.

Site facilities

We can help you with pitching.

You can park next to your tent and caravan.

We have caravans designed for wheelchair users.

We have showers, with a seat.

We have showers, with a handrail.

We have a level access shower.

The level access shower has a seat.

There is a shower chair available.

The level access shower has handrails.

The toilets have handrails.

The direction of transfer onto the toilet is to the left.

The bathroom has an emergency call system.

We have one designated wheelchair friendly/accessible holiday home.

Disabled toilets are available in Pentewan, Tyler and Sconhoe blocks.

Laundrette

From the main entrance to the laundry, there is level access. We have an iron and ironing board.

All washers are top loaded and dryers are front loading - all are coin operated.

Bar

The Seahorse

From the main entrance to the bar, there is level access. There is a lift.

The Seahorse upper deck and main dining areas is on the first floor and is accessible by a disabled friendly lift. 

Outside tables at ground level are also available and offer disabled access.

The entrance to The Seahorse foyer is through large double doors with level access to the lift.

The floor plan of The Seahorse is open and provides level access throughout and has extra wide doors. 

All tables and chairs are moveable and, for those customers with disabilities, these can be re-positioned to suit the customer’s needs

Swimming pool

Fun Pool

From the main entrance to the swimming pool changing area, there is level access. There is a wide changing cubicle, for wheelchair users.

We provide lifeguard cover.

Entry into the pool area is via steps. 

Further assistance is always available upon request and pool staff are trained to discuss any pool safety concerns.

Swimming pool

Lap Pool

From the main entrance to the swimming pool changing area, there is level access. There is a wide changing cubicle, for wheelchair users.

We provide lifeguard cover.

Entry into the pool area is via steps. 

Further assistance is always available upon request and pool staff are trained to discuss any pool safety concerns.

Public toilet

Sconhoe Toilet Block - D Field

There is a public toilet for disabled visitors.

From the main entrance to the public toilet, there is level access. The direction of transfer onto the toilet is to the right.

The toilets have handrails.

Public toilet

Beach Toilet Block - B Field

From the main entrance to the public toilet, there is level access. The direction of transfer onto the toilet is to the front only.

Public toilet

Pentewan Toilet Block - A Field

There is a public toilet for disabled visitors.

From the main entrance to the public toilet, there is level access. The direction of transfer onto the toilet is to the right.

The toilets have handrails.

This also has an accessible shower 

Public toilet

Tyler Towers Toilet Block - E Field

There is a public toilet for disabled visitors.

From the main entrance to the public toilet, there is level access. The direction of transfer onto the toilet is to the left.

The toilets have handrails.

Two accessible toilets

One with baby changing facilities

Complete with wet room 

Four family rooms 

Shop

Seabreeze (operated as a franchise)

From the main entrance to the shop, there is level access. There is a permanent ramp. The route through the shop is 800mm wide, or more.

There is ramp access to Pentewan Stores. 

The aisles are wide enough for a wheelchair access throughout most of Pentewan Stores.

Shelves in the shop are from floor level to head height, but assistance is available on request.

Place to eat and drink

The Seahorse Club

From the main entrance to the dining area, there is level access. There is a lift. To get to a table, there are no steps.

The menu is offered in large print.

The dining area is self-service. If you need table service, staff can help you.

The route through the dining area is 800mm wide, or more.

There is background music sometimes.

The table and plates have high colour contrast.

We cater for sugar free (diabetic), vegetarian, gluten free (celiacs), lactose free (dairy free), nut free and vegan specific diets.

The Seahorse upper deck and main dining areas is on the first floor and is accessible by a disabled friendly lift. 

Outside tables at ground level are also available and offer disabled access.

The entrance to The Seahorse foyer is through large double doors with level access to the lift.

The floor plan of The Seahorse is open and provides level access throughout and has extra wide doors. 

All tables and chairs are moveable and, for those customers with disabilities, these can be re-positioned to suit the customer’s needs.

There is a seperate room; The Crow's Nest - a quiet area. 

Although we provide paper straws, plastic straws are available on request.

Tables and plates have a high colour contrast. 

Most allergies can be accommodated. 

An accessible disabled toilet is available in the foyer of The Seahorse and upstairs.

Place to eat and drink

Pentewan Plaice (operated as a franchise)

From the main entrance to the dining area, there is level access. There is a permanent ramp. To get to a table, there are no steps.

The menu is offered in large print.

The dining area is self-service. If you need table service, staff can help you.

The route through the dining area is 800mm wide, or more.

There is background music sometimes.

The table and plates have high colour contrast.

We cater for vegetarian, gluten free (celiacs), lactose free (dairy free) and vegan specific diets.

Place to eat and drink

HUBBOX (operated as a franchise)

From the main entrance to the dining area, there is level access. There is a permanent ramp. To get to a table, there are no steps.

The menu is offered in large print.

The route through the dining area is 800mm wide, or more.

There is background music sometimes.

The table and plates have high colour contrast.

We cater for sugar free (diabetic), vegetarian, gluten free (celiacs), lactose free (dairy free), nut free and vegan specific diets.

Sandy's Soft Play Area

From the main entrance to this area, there is level access. There is a lift.

Only children 10 years and under may be use the soft play area.

Children must be supervised. 

Amusement Arcade

From the main entrance to this area, there is level access.

A change machine for the games is available in the Amusement Arcade.

Self-Catering Holiday Homes

From the main entrance to this area, there is level access. There is a portable ramp.

Ramps to static holiday homes are available on request.  Please make your request at time of bookings with our reservations team on 01726 843 485.

All of our Holiday Home Static Caravans have parking adjoining for 1 – 2 cars. Parking spaces are marked and allow adequate space for side and rear loading. Customers are able to select a specific holiday home at no extra charge.

We accept guide dogs, hearing dogs and assistance dogs free of charge, but please inform us before booking.

We are able to provide a removable ramps on many of our holiday home.

All holiday homes have showers, not baths, many offering en-suite accommodation.

Additional information:

Each holiday home has a small garden area. Patios or garden area include garden furniture, table and 4/6 chairs.

Some holiday homes come with verandas or outside decking (please see map layout for details).

All units are strictly NON SMOKING and NON DOG FRIENDLY.

Travel cot and high chairs are available.

Mobile telephone reception and 3G internet reception is limited and intermittent due to the location, depending on service used, but we do offer chargeable WiFi on the park.

We have free Wifi access upstairs in The Seahorse and in HUBBOX.

There is a designated accessible van operated by the Scout association.

Accessible/Wheelchair Friendly Self-Catering Holiday Home

From the main entrance to this area, there is level access. There is a permanent ramp.

Our wheelchair friendly holiday home provides space and comfort in style, along with the facilities needed for those who require a little more room to manoeuvre, including wheelchair users. 

From roomy proportions to easy access patio doors, every detail is thoughtfully designed to meet the needs of those who require a helping hand. With a large wet room, to wide door frames throughout and 3ft divan beds in all bedrooms, this is the perfect home from home for guests that require extra accessibililty. 

For more information, please call us on 01726 843 485 or check availability online via our website. Please note: when referring to the park layout, this holiday home is E25. 

The spec of the accessible holiday home can be seen in full by copy and pasting the following URL into your browser: https://abiuk.ams3.digitaloceanspaces.com/2017/08/ABI-2019-Brochure-The-...

Designated Walking Trail

Pentewan to Mevagissey - SW Coastal Trail

The trail is 3700metres long. Some of the trail has a loose surface. Some of the trail has cobbles.

The path is on a cliff and very up and down - wheelchair users nor pushchairs would be able to get along this. The trail is sloped. The trail has seats.

The paths are not advisable for mobility scooters, wheelchairs and pushchairs. 

Beach Play Park

From the main entrance to this area, there is level access.

This area is accessible via either our tarmacked path, or via our beach, using our beach friendly wheelchair. 

Accessibility equipment

We provide wheelchairs. Wheelchairs are free.

We have a hearing loop in Reception.

The facility to re-charge electric devices, including wheelchairs, storage of chilled medicines and can recieve pre-deliveries of oxygen in small amounts. 

Ramps to static holiday homes are available on request.

We can offer a beach friendly wheelchair.

Our onsite Water Sports team have a kayak with back support seating.

They also provide XL SUP lessons for adults and children with learning difficulties. 

The nearest toilet area for assistance dogs is located outside of the park, 15 metres from the main entrance. If you are unable to get to this area, then we do allow assistance dogs to toilet as conveniently close to where you are located as possible (within reason). We then ask you to dispose of this in our red waste bins that are located throughout our park grounds.

We have an area to charge mobility scooters and battery powered wheelchairs.

You can do so at reception

You can hire mobility equipment from Tremorvah Industries by calling 01872 324340.

You can hire mobility equipment from Countryside Mobility South West by calling 01392 459222.

Customer care support

Some staff have disability awareness training.

Our reception is not open 24 hours a day. However, we provide onsite night time security service during peak season and a security team's mobile phone number in case of an emergency is available on arrival, as well as displayed around the park in easily accessible areas - mostly on the toilet blocks and washing up areas. The Park Manager also lives on site, along with a variety of other members of staff. 

We have other services for people with accessibility requirements.

We have a wheelchair friendly holiday home that provides space and comfort in style, along with the facilities needed for those who require a little more room to manoeuvre, including wheelchair users. 

We have a static home that that is run and owned by the Scout Association. All bookings are taken via them.

We also have a designated accessible van operated by the Scout Association.

There is a beach friendly wheelchair available and most decks are ramped. 

Parking is permitted on each pitch.

Staff are trained to advise on the location of pitches and suitability for your requirements on enquiring during booking.

We offer the facilities to re-charge electric devices, including wheelchairs, storage of chilled medicines and can receive pre-deliveries of oxygen in small amounts.

The toilet and shower facilities provided are spacious.

We provide an on site night-time security service during peak season and security team’s mobile phone number in case of an emergency is available on arrival.

Public telephones are provided and there is very limited mobile phone coverage on site.

Our night time security team remain on site and their contact number is issued to each customer on arrival.

There is a list of useful numbers including medical services, local care, taxis etc available from reception, as well as conveniently located around the park.

We have free WiFi access upstairs in The Seahorse and in HUBBOX.

Most public areas are well illuminated at night.

In our new signage we have used words and colours to improve readability.

Guide dogs, hearing dogs and assistance dogs, are accepted in all areas and must wear high visibility jackets

The park is rated five stars by the Visit England QiT.

Website:

The Pentewan Sands Holiday Park websites have been built using valid XHTML and CSS transitional coding to allow correct rendering by all known web browsers, including those with features for people with vision and/or motor difficulties.

Text size is adjustable by use of keyboard short cuts and also via icons on the bottom of every page, this allows the viewer to increase the font size to make it easier to read.

No core functionality relies solely on the use of JavaScript.

Adequate foreground/background contrast has been utilized for all text allowing it to be read more clearly.

The site does not overly use capitalisation making the site easier to read by people with dyslexia.

All pages of the website achieve a good Flesch Reading Ease score resulting in easy to read pages.

W3C guidelines have been adhered to wherever possible to create a fully compliant website to current standards.

There appropriate ALT tags have been used on images.