Welcome
Pentewan Sands Holiday Park was established in 1945 by the Tremayne/Willis family, with the aim of providing family camping in Cornwall. 75 years on, the five star holiday park continues to provide exceptional care and attention to detail, offering a wonderfully unique experience.
Over time, the site has developed into a family friendly holiday destination, with a large range of accessible facilities including, shops, bars, swimming pools and self catering accommodation. We endeavour to provide these facilities with 'access for all'. Generous grass pitches all benefit from electric hook-up and each field has its own amenity block with acessible toilets and showers.

Level access
There is level access from the main entrance to:
ReceptionLaundrette The Seahorse Fun Pool changing AreaLap Pool changing AreaSconhoe Toilet Block - D Field Beach Toilet Block - B Field Pentewan Toilet Block - A Field Tyler Towers Toilet Block - E Field The Seahorse ClubPentewan Plaice (operated as a franchise)HUBBOX (operated as a franchise)Seabreeze (operated as a franchise)Sandy's Soft Play AreaAmusement ArcadeSelf-Catering Holiday HomesAccessible/Wheelchair Friendly Self-Catering Holiday HomeAccessible/Wheelchair Friendly Self-Catering Holiday HomeBeach Play ParkHearing
Visual
General
Getting here
Travel by public transport
Travel by taxi
Train: The nearest train station is St Austell (6.3 miles). There is a TIC located within the staion, who can advise on bus links to Heligan Caravan and Camping Park. There is also a taxi rank outside of the station.
Plane: Newquay Cornwall Airport is only 18 miles from Heligan Campsite. Flights arrive weekly from Gatwick, Stanstead, Newcastle, Birmingham, Liverpool, Manchester, Dublin, Edinburgh, Isles of Scilly and Dusseldorf. For up-to-date flight times and schedules, visit the Newquay Airport Website.
Parking
Before arrival: We offer telephone, email and postal correspondence and are more than happy to accept calls through the TextDirect and Type Talk Services. A copy of all our literature and this access statement is available in large print and via post or email upon request.
Please contact us before arrival if you require any specialist equipment hire during your stay with us and we will be happy to provide details of local agencies who can arrange this on your behalf.
Our main entrance road has speed bumps to control traffic. These are clearly marked with white paint.
The park is lit at night with low level energy efficient lighting.
Speed is restricted to 5mph throughout the site.
The site is well signposted and thoughtfully laid out with hedgerows separating many pitches and various landscaped areas are available throughout the campsite.
The park extends over a large area and parts of the site are located on a slope.
The park is serviced by tarmac roads.
The site is well signposted throughout, with both word and colours to improve readability.


Arrival
Path to main entrance
Main entrance
The entrance to Reception is accessible via a ramp that has a handrail and leads to the foyer area that is level throughout and easily accessible to wheelchairs.
Staff are all ‘type text’ aware.
The Reception Manager, or one of her team, will always be available during the Reception opening hours.



Getting around inside
Lift
Lift to restaurant - The Seahorse



Reception
There is a seating area in the reception, along with a local tourism section and useful leaflets.
The reception is well lit by overhead fluorescent lighting.
There is a lowered section of the reception desk for accessible registration.
Pens and paper are available on request.




Site facilities
We have one designated wheelchair friendly/accessible holiday home.
Disabled toilets are available in Pentewan, Tyler and Sconhoe blocks.
Laundrette
All washers are top loaded and dryers are front loading - all are coin operated.





The Seahorse
The Seahorse upper deck and main dining areas is on the first floor and is accessible by a disabled friendly lift.
Outside tables at ground level are also available and offer disabled access.
The entrance to The Seahorse foyer is through large double doors with level access to the lift.
The floor plan of The Seahorse is open and provides level access throughout and has extra wide doors.
All tables and chairs are moveable and, for those customers with disabilities, these can be re-positioned to suit the customer’s needs




Swimming pool
Fun Pool
We provide lifeguard cover.
Entry into the pool area is via steps.
Further assistance is always available upon request and pool staff are trained to discuss any pool safety concerns.




Swimming pool
Lap Pool
We provide lifeguard cover.
Entry into the pool area is via steps.
Further assistance is always available upon request and pool staff are trained to discuss any pool safety concerns.



Public toilet
Sconhoe Toilet Block - D Field

Public toilet
Beach Toilet Block - B Field
Public toilet
Pentewan Toilet Block - A Field
This also has an accessible shower
Public toilet
Tyler Towers Toilet Block - E Field
Two accessible toilets
One with baby changing facilities
Complete with wet room
Four family rooms


Shop
Seabreeze (operated as a franchise)
There is ramp access to Pentewan Stores.
The aisles are wide enough for a wheelchair access throughout most of Pentewan Stores.
Shelves in the shop are from floor level to head height, but assistance is available on request.


Place to eat and drink
The Seahorse Club
The Seahorse upper deck and main dining areas is on the first floor and is accessible by a disabled friendly lift.
Outside tables at ground level are also available and offer disabled access.
The entrance to The Seahorse foyer is through large double doors with level access to the lift.
The floor plan of The Seahorse is open and provides level access throughout and has extra wide doors.
All tables and chairs are moveable and, for those customers with disabilities, these can be re-positioned to suit the customer’s needs.
There is a seperate room; The Crow's Nest - a quiet area.
Although we provide paper straws, plastic straws are available on request.
Tables and plates have a high colour contrast.
Most allergies can be accommodated.
An accessible disabled toilet is available in the foyer of The Seahorse and upstairs.




Place to eat and drink
Pentewan Plaice (operated as a franchise)


Place to eat and drink
HUBBOX (operated as a franchise)
Sandy's Soft Play Area
Only children 10 years and under may be use the soft play area.
Children must be supervised.
Amusement Arcade
A change machine for the games is available in the Amusement Arcade.
Self-Catering Holiday Homes
Ramps to static holiday homes are available on request. Please make your request at time of bookings with our reservations team on 01726 843 485.
All of our Holiday Home Static Caravans have parking adjoining for 1 – 2 cars. Parking spaces are marked and allow adequate space for side and rear loading. Customers are able to select a specific holiday home at no extra charge.
We accept guide dogs, hearing dogs and assistance dogs free of charge, but please inform us before booking.
We are able to provide a removable ramps on many of our holiday home.
All holiday homes have showers, not baths, many offering en-suite accommodation.
Additional information:
Each holiday home has a small garden area. Patios or garden area include garden furniture, table and 4/6 chairs.
Some holiday homes come with verandas or outside decking (please see map layout for details).
All units are strictly NON SMOKING and NON DOG FRIENDLY.
Travel cot and high chairs are available.
Mobile telephone reception and 3G internet reception is limited and intermittent due to the location, depending on service used, but we do offer chargeable WiFi on the park.
We have free Wifi access upstairs in The Seahorse and in HUBBOX.
There is a designated accessible van operated by the Scout association.

Accessible/Wheelchair Friendly Self-Catering Holiday Home
Our wheelchair friendly holiday home provides space and comfort in style, along with the facilities needed for those who require a little more room to manoeuvre, including wheelchair users.
From roomy proportions to easy access patio doors, every detail is thoughtfully designed to meet the needs of those who require a helping hand. With a large wet room, to wide door frames throughout and 3ft divan beds in all bedrooms, this is the perfect home from home for guests that require extra accessibililty.
For more information, please call us on 01726 843 485 or check availability online via our website. Please note: when referring to the park layout, this holiday home is E25.
The spec of the accessible holiday home can be seen in full by copy and pasting the following URL into your browser: https://abiuk.ams3.digitaloceanspaces.com/2017/08/ABI-2019-Brochure-The-...





Accessible/Wheelchair Friendly Self-Catering Holiday Home
NEW FOR 2020
This wheelchair friendly holiday home provides space and comfort in style, along with the facilities needed for those who require a little more room to manoeuvre, including wheelchair users. This is a Gold Plus 2 bed holiday home.
For the manufacturers spencification in full: https://www.abiuk.co.uk/our-collection/the-derwent/
Please note, W36 DOES NOT have lower worktops - they are standard height.
- Updated layout for 2020
- New colour scheme throughout
- Full accessibility with wider door frames throughout
- 3' divan beds in master bedroom
- Brand new wet room design for 2020
For more information, please call us on 01726 843 485 or check prices and availability online. Please note: when referring to the park layout, this holiday home is W36.




Getting around outside
Pentewan to Mevagissey - SW Coastal Trail
The paths are not advisable for mobility scooters, wheelchairs and pushchairs.


Beach Play Park
This area is accessible via either our tarmacked path, or via our beach, using our beach friendly wheelchair.

Customer care support
The facility to re-charge electric devices, including wheelchairs, storage of chilled medicines and can recieve pre-deliveries of oxygen in small amounts.
Ramps to static holiday homes are available on request.
We can offer a beach friendly wheelchair.
Our onsite Water Sports team have a kayak with back support seating.
They also provide XL SUP lessons for adults and children with learning difficulties.
You can do so at reception
Customer care support
Our reception is not open 24 hours a day. However, we provide onsite night time security service during peak season and a security team's mobile phone number in case of an emergency is available on arrival, as well as displayed around the park in easily accessible areas - mostly on the toilet blocks and washing up areas. The Park Manager also lives on site, along with a variety of other members of staff.
We have a wheelchair friendly holiday home that provides space and comfort in style, along with the facilities needed for those who require a little more room to manoeuvre, including wheelchair users.
We have a static home that that is run and owned by the Scout Association. All bookings are taken via them.
We also have a designated accessible van operated by the Scout Association.
There is a beach friendly wheelchair available and most decks are ramped.
Parking is permitted on each pitch.
Staff are trained to advise on the location of pitches and suitability for your requirements on enquiring during booking.
We offer the facilities to re-charge electric devices, including wheelchairs, storage of chilled medicines and can receive pre-deliveries of oxygen in small amounts.
The toilet and shower facilities provided are spacious.
We provide an on site night-time security service during peak season and security team’s mobile phone number in case of an emergency is available on arrival.
Public telephones are provided and there is very limited mobile phone coverage on site.
Our night time security team remain on site and their contact number is issued to each customer on arrival.
There is a list of useful numbers including medical services, local care, taxis etc available from reception, as well as conveniently located around the park.
We have free WiFi access upstairs in The Seahorse and in HUBBOX.
Most public areas are well illuminated at night.
In our new signage we have used words and colours to improve readability.
Guide dogs, hearing dogs and assistance dogs, are accepted in all areas and must wear high visibility jackets
The park is rated five stars by the Visit England QiT.
Website:
The Pentewan Sands Holiday Park websites have been built using valid XHTML and CSS transitional coding to allow correct rendering by all known web browsers, including those with features for people with vision and/or motor difficulties.
Text size is adjustable by use of keyboard short cuts and also via icons on the bottom of every page, this allows the viewer to increase the font size to make it easier to read.
No core functionality relies solely on the use of JavaScript.
Adequate foreground/background contrast has been utilized for all text allowing it to be read more clearly.
The site does not overly use capitalisation making the site easier to read by people with dyslexia.
All pages of the website achieve a good Flesch Reading Ease score resulting in easy to read pages.
W3C guidelines have been adhered to wherever possible to create a fully compliant website to current standards.
There appropriate ALT tags have been used on images.