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Welcome

A world away from the hustle and bustle of everyday life, Park Farm Hotel and Leisure is a blissful retreat set in 200 acres of idyllic countryside, a few miles outside the historic, beautifully vibrant city of Norwich. The perfect spot for a luxurious long weekend, a truly memorable occasion, or simply somewhere splendid to relax and unwind for the day. Whatever the reason for your visit, we can make the moment special.

    The Original Georgian House

    Level access

    The main entrance has level access. The ramp is permanent.

    There is level access from the main entrance to:

    Hotel ReceptionBedroom: 53, 54 - Superior RoomsGarden LoungeHelene's Lounge BarSwimming Pool changing AreaSwimming PoolToiletsSeasons RestaurantGardensSmoking Area

    Bedrooms

    We have non-allergic bedding.
    There is an emergency call system next to the bed.

    Level access bedrooms

    From the main entrance to the bedroom, there is level access.
    The route to the bedroom is 750mm wide, or more.
    The bedroom door is 750mm wide, or more.
    There is unobstructed floor space 1200mm by 900mm, or more.
    The bathroom has a level access shower.

    Hearing

    The fire alarm has a vibrating pillow pad and flashing lights.
    The (bedroom) TVs have subtitles.
    We have a hearing loop in Ellingham Suite.
    All staff have disability awareness training. Some staff have Next Generation Text training.

    Visual

    Glass doors and full-height windows have contrast markings.
    The walls and the doors have high colour contrast.
    Some parts of the venue have low lighting.
    The menu is in large print.

    General

    There is a public toilet for disabled visitors.
    Staff are available 24 hours a day.
    All staff have disability awareness training.
    We have emergency evacuation procedures for disabled visitors.

    Getting here

    https://www.google.com/maps?q=park+farm+hotel&um=1&ie=UTF-8&sa=X&ved=2ahUKEwjzmcmbgdn9AhWdREEAHV-EBAIQ_AUoAXoECAEQAw
    Park Farm Hotel
    Norwich Road
    Hethersett, Norwich
    NR9 3DL

    Travel by public transport

    You can get to Park Farm Hotel by bus.
    The number 13 network which runs into Norwich City Centre has a bus stop directly across the road. The bus stop is 0.3 miles / 0.5 km from Park Farm Hotel.

    Travel by taxi

    You can get a taxi with A2B Taxis by calling 01603 552324. The taxi company has a wheelchair accessible vehicle.
    You can get a taxi with Station Taxis by calling 01953 600007. You can get a taxi with Halo Taxis by calling 07889 082322.

    Parking

    We have a car park. There are accessible parking spaces. The parking is less than 50 metres from the main entrance. Parking is free.
    There is a drop-off point at the main entrance. The drop-off point has a dropped kerb.
    From the car park to the entrance, there is level access. There is a permanent ramp.
    The path is sloped.
    The route is 1500mm wide, or more.

    There is no need for transport from carpark to main entrance as it is walking distance. We can collect via wheelchair if requested.

    Front entrance, showing pathway and gentle slope

    Arrival

    Path to main entrance

    From the street to the main entrance, there is level access.
    There is a permanent ramp.
    The path is 1500mm wide, or more.
    The path is sloped.

    Main entrance

    The main entrance has level access.
    There is a permanent ramp.
    The door is 1880mm wide.
    The main door is side hung and automatic.
    The main door is sliding and automatic.

    Getting around inside

    We have contrast markings on all glass doors, contrast markings on all full-height windows and high colour contrast between walls and doorframes.
    Some parts of the venue have low lighting.

    Hotel Reception

    From the main entrance to reception, there is level access. There is a permanent ramp.
    The door is 1880mm wide.
    The check-in desk has a low section for wheelchair users. You can sit down at reception.

    - Plenty of seating in the Reception area

    - Low desk area 

    Reception area seating Reception desk with lowered area

    Bedrooms

    All bedrooms have windows.
    Bedrooms have ceiling lights, wall lights, floor standing lights, bedside lamps, desk or table lamps, spot lights and natural daylight.
    Lights are LED. Some lights can be controlled independently.
    TVs have subtitles.
    All bedrooms are non-smoking.
    We have non-allergic bedding.
    All bedrooms have fitted carpets.
    - Full allergen list printed on menus, - We can give details of our cleaning products on request, - The majority of our pillows are feather free, and can be requested and - All of our duvets are feather free
    We can move the bedroom furniture, to improve accessibility.
    From the main entrance to this area, there is level access.

    Accessible bedrooms

    Accessible bedroom 53, 54 - Superior Rooms

    The route to the bedroom is 930mm wide, or more. The bedroom door is 930mm wide. There is 1830mm at the side of the bed. The bed is 620mm high. There is 40mm under the bed.
    There is an emergency call system next to the bed.
    The bedroom is flexible (either double or twin). The bathroom is ensuite. The bathroom door is 800mm wide.
    The bathroom has a separate shower. The shower has a handrail.
    The bathroom has a bath.
    The bath has a handrail.
    The bathroom has a level access shower. There is a shower chair available. The level access shower has handrails.
    The toilets have handrails. The direction of transfer onto the toilet is to the left. There is 1150mm at the side of the toilet.
    There is 2000mm in front of the toilet. The toilet seat is 500mm high.
    The basin is 700mm high. The taps are lever operated. There is space under the basin, with no pedestal or boxing.
    The bathroom has an emergency call system.
    The walls and the bathroom fittings have high colour contrast.
    Bedroom, Room 53 Bathroom, Room 53 Entryway, Room 53

    Lounge

    Garden Lounge

    From the main entrance to the lounge, there is level access. There is a permanent ramp. The route is 4000mm wide, or more. The door is 0mm wide.
    Garden Room Lounge

    Bar

    Helene's Lounge Bar

    From the main entrance to the bar, there is level access. There is a permanent ramp. The route is 8800mm wide, or more.
    The door is 8800mm wide.
    Helene's Bar, Bar Area Helene's Bar, Dining Area

    Swimming pool

    Swimming Pool

    From the main entrance to the swimming pool changing area, there is level access. There is a permanent ramp. The route is 8500mm wide, or more.
    The door is 8500mm wide.
    There is a wide changing cubicle, for wheelchair users.
    From changing area to the swimming pool, there is level access. The route is 1000mm wide, or more.
    The door is 1000mm wide.
    Swimming Pool

    Gym

    Gym

    There is a wide changing cubicle for a wheelchair user.
    From the changing area to the gym, there are 20 steps. There is no lift and no ramp.

    Public toilet

    Toilets

    There is a public toilet for disabled visitors.
    From the main entrance to the public toilet, there is level access. The route is 920mm wide, or more.
    The toilet door is 920mm wide.
    The direction of transfer onto the toilet is to the left.
    There is 800mm at the side of the toilet. There is 1400mm in front of the toilet. The toilet seat is 500mm high. The toilets have handrails.

    Place to eat and drink

    Seasons Restaurant

    From the main entrance to the dining area, there is level access. The route is 8800mm wide, or more. The door is 8800mm wide.
    To get to a table, there are no steps.
    The menu is offered in large print.
    If you need table service, staff can help you.
    The route through the dining area is 800mm wide, or more.
    There is background music.
    The table and plates have high colour contrast.
    We cater for sugar free (diabetic), vegetarian, gluten free (celiacs), lactose free (dairy free), nut free, low fat, low potassium, low sodium, no gastric content, high fibre, vegan, kosher and halal specific diets.

    - We cater to all dietary requirements 

    Seasons Restaurant

    Getting around outside

    From the main entrance to the gardens, there is level access.
    There is a permanent ramp.
    The route is sloped. The route is 1170mm wide, or more.
    Entrance to garden and smoking area

    Smoking

    Smoking Area

    From the main entrance to the smoking area, there is level access. There is a permanent ramp. The smoking area has a shelter.

    Customer care support

    We provide wheelchairs. Wheelchairs are free.
    We have a hearing loop in Ellingham Suite.
    - There is plenty of outdoor space surrounding the hotel which can be used as a toilet for assistance dogs.
    We have an area to charge mobility scooters and battery powered wheelchairs.
    You can hire mobility equipment from Equal Lives by calling 01508 491210.

    Emergency evacuation procedures

    We have emergency evacuation procedures for disabled visitors.
    The fire alarm has a vibrating pillow pad.
    The fire alarm has flashing lights.

    Customer care support

    All staff have disability awareness training.
    Some staff have Next Generation Text training.
    Staff are available 24 hours a day.
    Guide info
    Any information, comments and views made available to users via this Accessibility Guide are provided directly from third party business operators. VisitEngland and VisitScotland do not endorse or validate this information. Any reliance on this Accessibility Guide is at your own risk. This guide is not intended to be a substitute for users making their own checks, inquiries and investigations directly with the business operators prior to making any booking or visiting the venue.