Accessibility Guide for Museum of Dartmoor Life

Travel by public transport

You can get to Museum of Dartmoor Life by bus and train.

There are two bus stops close to the museum (both less than 3 minutes walk) one in West Street and the other in Fore Street. The bus stop is 0.3 miles / 0.5 km from Museum of Dartmoor Life.

The nearest train station is Okehampton Train Station. The train station is 0.7 miles / 1.1 km from Museum of Dartmoor Life.

Travel by taxi

You can get a taxi with OKE Taxi by calling 01837 52421. The taxi company has a wheelchair accessible vehicle.

You can get a taxi with Dartmoor Taxis by calling 07854 579973. The taxi company has a wheelchair accessible vehicle.

Parking

We have a car park. The parking is less than 50 metres from the main entrance. Parking is free.

There is a drop-off point at the main entrance. The drop-off point does not have a dropped kerb.

From the car park to the entrance, there is level access. The route is 840mm wide, or more.

The museum has a small carpark for use by visitors or for dropping off if it is full. There are several other pay for carparks very nearby at Simmons Park, Mill Road and Waitrose. The access from our carpark is level but we do have a cobbled courtyard and ground floor to the museum, so access is a little bumpy for wheelchairs and care must be taken when walking. There is a narrow passageway from the carpark to the Museum entrance but wheelchairs and trampers are able to pass through.

Path to main entrance

From the street to the main entrance, there is level access.

Main entrance

The main entrance has level access.

The main door is side hung and manual.

We have contrast markings on all glass doors.

Some parts of the venue have low lighting.

Lift

We have 1 lift.

You can get a lift to all floors.

Museum Lift

The lift is a platform lift.

The lift door is 920mm wide.

The lift is 970mm wide. The lift is 1470mm deep.

The lift shows the floor number, at each floor.

The platform lift starts on the ground floor and takes passengers to floors 1 and 2, enabling full access to the museum. The floor numbers are indented not raised but can be felt. The lift does not speak the floors, but makes a clunk sound when it has arrived. There is enough room for a very large wheelchair and another passenger, but we limit it to two passengers at a time.

Ticket/ information desk

Museum Entrance

From the main entrance to the desk, there is level access. The route is 980mm wide, or more.

The door is 980mm wide, or more.

The desk has a low section.

Things to See and Do

We have a complimentary ticket policy for personal assistants.

We have display information in: braille and large print.

We have a designated quiet space.

Second Floor

From the main entrance to this area, there is level access. There is a lift.

From the lift to this area, the route is 1070mm wide, or more. The door is 920mm wide.

Some display information is low, for wheelchair users. There are seats.

First Floor

From the main entrance to this area, there is level access. There is a lift.

From the lift to this area, the route is 630mm wide, or more. The door is 850mm wide.

Some display information is low, for wheelchair users. There are seats.

Videos have subtitles.

The narrowest point can be avoided, if necessary, as there are two routes that can be taken.

Ground Floor

From the main entrance to this area, there is level access. The route is 780mm wide, or more. The door is 830mm wide.

Some display information is low, for wheelchair users. There are seats.

The floor is an historic cobbled floor so is uneven and care must be taken. There is a blacksmiths shop which has sound effects of hammering and bellows blowing. This is not very loud and can be switched off if requested. The lift to the other floors can be found on this floor.

Public toilet

Courtyard Toilet

There is a public toilet for disabled visitors.

From the main entrance to the public toilet, there is level access. The direction of transfer onto the toilet is to the right.

There is 400mm at the side of the toilet. There is 1250mm in front of the toilet. The toilet seat is 420mm high. The toilets have handrails.

Shop

Entrance Shop

From the main entrance to the shop, there is level access. The route is 1030mm wide, or more. The door is 1030mm wide.

The route through the shop is 800mm wide, or more.

Our shop is in the main entrance with the welcome desk.

Tourist Information

From the main entrance to this area, there is level access. The route is 1080mm wide, or more.

The door is 1080mm wide.

The Tourist Information Room has a separate entrance from the courtyard. It contains local information leaflets and a secondhand book display.

From the main entrance to this area, there is level access. The route is 2440mm wide, or more. The entrance is 2440mm wide.

The Museum is set at the end of an historic cobbled courtyard so care must be taken when accessing. There is a cafe, not run by the Museum, with outdoor seating.

Braille Guide

Organised tours to cater for any needs.

There is a grassy area behind the museum and also Simmons Park, a beautiful easy access area, is 400 metres away.

You can hire mobility equipment from Valley Mobility Services Ltd by calling 01271 269259.

Emergency evacuation procedures

We have emergency evacuation procedures for disabled visitors.

In an emergency the lift may not be used but the rear stairwell is a designated area for wheelchair users to be rescued from.

Customer care support

Some staff have disability awareness training.

We have information in braille and large print.

We have other services for people with accessibility requirements.

If pre-booked we can offer silent tours when all films are turned off or muted. We can do tours for visually impaired people inviting them to touch and feel the collection and talking to them about the displays. Assistance dogs are welcomed.