Accessibility Guide for MACKINTOSH AT THE WILLOW

Welcome

Mackintosh at the Willow is an internationally renowned architectural and interior design treasure in the heart of the Glasgow, designed by Charles Rennie Mackintosh for Miss Cranston. We run as a social enterprise and support The Princes Trust by providing employment and training opportunities for young people.

After a 4 year restoration project the building has returned to its former 1903 glory. Step back in time and enjoy the unique experience of visiting an Art Nouveau masterpiece, a family-friendly interactive exhibition, a delightful retail store, daily guided tours of the building and a fully equipped creative learning room which offers free and subsidised workshops.

Level access

The main entrance has level access. The ramp is permanent.

There is level access from the main entrance to:

Information Point Desk Retail Store Information Desk Basement accessible toilet Main tea rooms Mackintosh At The Willow

Hearing

The fire alarm has flashing lights.

We have a hearing loop in Exhibition, shop, training room.

Visual

Some parts of the venue have low lighting.

General

We have a complimentary ticket policy for personal assistants.

There is a public toilet for disabled visitors.

We have emergency evacuation procedures for disabled visitors.

Getting here

For further information on accessible travel in Scotland, go to Transport Scotland.

215-217 Sauchiehall Street

Glasgow

G2 3EX

Travel by public transport

You can get to MACKINTOSH AT THE WILLOW by bus, train and metro.

The easiest bus stop to alight at is on the corner of Sauchiehall Street and Hope Street (stop ID: 45234535.) Mackintosh At The Willow is a two minute walk along Sauchiehall Street. The bus stop is 0.2 miles / 0.3 km from MACKINTOSH AT THE WILLOW.

The nearest train station is Glasgow Central or Glasgow Queen Street. The train station is 0.5 miles / 0.8 km from MACKINTOSH AT THE WILLOW.

The nearest underground station is Cowcaddens. The underground station is 0.3 miles / 0.5 km from MACKINTOSH AT THE WILLOW.

Travel by taxi

You can get a taxi with Glasgow Taxis by calling 0141 4297070. The taxi company has a wheelchair accessible vehicle.

Parking

There is a drop-off point at the main entrance. The drop-off point does not have a dropped kerb.

Drop-off is just round the corner from the building, on the corner of Blythswood Street and Sauchiehall Lane, or Cambridge Street joining Sauchiehall Street.

Arrival

Path to main entrance

From the street to the main entrance, there is level access.

There is a permanent ramp.

The path is 25000mm wide, or more.

Main entrance

The main entrance has level access.

There is a permanent ramp.

The door is 1390mm wide.

The door has a push button to open it.

Mackintosh At The Willow has two main entrances- the historic door (with step) and the main entrance (ramp access and powered door.)

Getting around inside

Visual Impairment - General Information

Some parts of the venue have low lighting.

Lift

We have 2 lifts.

You can get a lift to some floors.

Lift to all floors bar gallery

The lift door is 900mm wide.

The lift is 1000mm wide. The lift is 1400mm deep.

The lift buttons have raised numbers or letters.

The lift shows the floor number, at each floor.

There is a hearing loop in the lift. The gallery area is not accessible via the lift but all other areas are.

Ticket/ information desk

Retail Store Information Desk

From the main entrance to the desk, there is level access. There is a permanent ramp. The door is 0mm wide, or more.

Things to See and Do

We have a complimentary ticket policy for personal assistants.

We have performances with: British Sign Language interpreted.

Information Point Desk

From the main entrance to this area, there is level access. There is a permanent ramp. The route is 1500mm wide, or more. The door is 0mm wide.

Some display information is low, for wheelchair users. There are seats.

There is a hearing loop.

Public toilet

Basement accessible toilet

There is a public toilet for disabled visitors.

From the main entrance to the public toilet, there is level access. There is a permanent ramp.

There is a lift.

From the lift to the public toilet, the route is 3320mm wide, or more.

The toilet door is 0mm wide.

The direction of transfer onto the toilet is to the left.

There is 710mm at the side of the toilet. There is 1726mm in front of the toilet. The toilet seat is 480mm high. The toilets have handrails.

We have a second accessible toilet on the 2nd foor, with right transfer

Shop

Mackintosh At The Willow

From the main entrance to the shop, there is level access. There is a permanent ramp. The route is 1500mm wide, or more. The door is 0mm wide.

Place to eat and drink

Main tea rooms

From the main entrance to the dining area, there is level access. There is a permanent ramp. The route is 850mm wide, or more. The door is 0mm wide.

To get to a table, there are no steps.

The route through the dining area is 800mm wide, or more.

There is background music.

The table and plates have high colour contrast.

We cater for sugar free (diabetic), vegetarian, gluten free (celiacs), lactose free (dairy free), nut free and vegan specific diets.

We cannot guarentee a nut free environment as nuts are used in our kitchen.

From the main entrance to this area, there is level access. The door is 0mm wide.

There are some internal steps between spaces, but these have light strips to draw attention to them.

Getting around outside

Customer care support

Accessibility equipment

We have a hearing loop in Exhibition, shop, training room.

The nearest toilet area for assistance dogs is located at Sauchiehall Lane (back lane)

Emergency evacuation procedures

We have emergency evacuation procedures for disabled visitors.

The fire alarm has flashing lights.

We have evac chairs available to evacuate both from the basement area up a flight of stairs, and down from the higher areas of the building. Various members of staff have completed evac chair training.

Customer care support

4 members of staff are trained in mental health first aid.