Download this guide as docx

Welcome

Welcome to the Isles of Scilly Tourist Information Centre. We're located on Porthcressa Beach, not far from the centre Hugh Town, and accessed from the promenade. We're open Monday - Saturday from 9am in the morning until 4pm and from 9am until 1pm on Sundays (Peak season).

Talk to our friendly, helpful staff about what to do on the islands, getting around, great places to eat, and accommodation options. We'll tell the best spots to find great beaches, wonderful wildlife, where to take your children. We also have maps, leaflets, books, gifts and more, to help you enjoy your holiday. 

We're here to help and to make sure you make the most of your stay here in the islands, so please just ask! 

Front view of the Tourist Information Centre

Hearing

Some staff have Next Generation Text and disability awareness training.

General

There is a public toilet for disabled visitors.
Some staff have disability awareness training.
We have emergency evacuation procedures for disabled visitors.

Getting here

Tourist Information Centre
Porthcressa Bank
St Mary's
TR21 0LW

Travel by public transport

You can get to Isles of Scilly Tourist Information Centre by bus and boat or ferry.
Our nearest bus stop is by the Town Hall in Hugh Town, St. Mary's. The bus stop is 0.1 miles / 0.2 km from Isles of Scilly Tourist Information Centre.
The nearest port is St. Mary's Harbour. The port is 0.2 miles / 0.3 km from Isles of Scilly Tourist Information Centre.

Travel by taxi

You can get a taxi with Toots Taxi by calling 01720 422142. The taxi company has a wheelchair accessible vehicle.
You can get a taxi with DJ Cabs by calling 01720 423775. The taxi company has a wheelchair accessible vehicle.
You can get a taxi with Buzza Bus (provided by Age UK Cornwall & Isles of Scilly) by calling 01872 266886. The taxi company has a wheelchair accessible vehicle.

Parking

There is a drop-off point at the main entrance. The drop-off point has a dropped kerb.
Entrance from taxi drop off point

Arrival

Path to main entrance

From the street to the main entrance, there is level access.
There is a permanent ramp.
The path is 1320mm wide, or more.
The path is sloped.

Main entrance

The main entrance has level access.
The door is 1000mm wide.
The door has a push button to open it.
Push button front door Entrance to front

Getting around inside

Bright, light inside of office

Ticket/ information desk

Tourist Information Centre Desk

From the main entrance to the desk, there is level access. The route is 1220mm wide, or more.
The desk has a low section.

The desk is staggered and the centre is low with space underneath. This has been temporarily changed due to Covid guidance and will be reverted at a suitable time. 

Low section of desk

Public toilet

Tourist Information Centre Public Toilets

There is a public toilet for disabled visitors.
You need a RADAR key to open the public toilet.
From the main entrance to the public toilet, there is level access. There is a permanent ramp.
The route is 880mm wide, or more.
The toilet door is 880mm wide.
There is 1800mm in front of the toilet. The toilet seat is 480mm high. The toilets have handrails.

There is an automated voice system for blind people to give them directions. It is set off on entry to the toilets.

We hold a RADAR key for anyone that needs one.

Disabled toilet facilities Disabled door and shower facility

Shop

Tourist Information Centre Shop

From the main entrance to the shop, there is level access. There is a permanent ramp. The route is 1220mm wide, or more. The door is 1000mm wide.
The route through the shop is 800mm wide, or more.
Shop area of the Tourist Information Centre

Seating & Relaxation Area within the Tourist Information Centre

From the main entrance to this area, there is level access. There is a permanent ramp. The route is 1200mm wide, or more.

The chairs in the seating area are not a permanent fixture so they can be moved if required.

TIC seating area

Getting around outside

Customer care support

For a list of more items, please go to http://scilly.gov.uk.
The nearest toilet area for assistance dogs is next door to the Tourist Information Centre, where there are also disposal bins.
You can hire mobility equipment from Rotary Club by calling 01720 422466.

Emergency evacuation procedures

We have emergency evacuation procedures for disabled visitors.

Customer care support

Some staff have disability awareness training.
Some staff have Next Generation Text training.
We have other services for people with accessibility requirements.

We are happy to assist any person with a disability. We will write information down for people. We will book accommodation, buggies, and taxis if required. 

Guide info
Any information, comments and views made available to users via this Accessibility Guide are provided directly from third party business operators. VisitEngland and VisitScotland do not endorse or validate this information. Any reliance on this Accessibility Guide is at your own risk. This guide is not intended to be a substitute for users making their own checks, inquiries and investigations directly with the business operators prior to making any booking or visiting the venue.