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Accessibility Guide for Isle of Raasay Distillery Accomodation

Contact for accessibility enquiries: Norman Gilles

email addressbookings@raasaydistillery.com phone number01478 470178 websiteraasaydistillery.com
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Guide last updated: 24 February 2022

  • At a glance
  • Getting here
  • Arrival
  • Getting around inside
  • Getting around outside
  • Customer care support
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Welcome

Borodale House, a beautiful Victorian villa, is incorporated within the distillery and has been beautifully restored into our luxury accommodation, executive lounge and visitor centre. It offers 1 exclusive accessable well appointed en-suite kingsized bedroom.

Designed for relaxation and comfort, our room features a flat-screen Freeview TV, Nespresso tea & coffee machine, feather pillows and duvets with The White Company linen.

The room also features a private en-suite facility with shower, fluffy towels and luxurious toiletries sourced from Scottish Fine Soaps Company.

The hotel has arguably the best view from any distillery in Scotland.

Isle of Raasay Distillery Accommodation
  • Level access icon Level Access
  • Bedrooms icon Bedrooms
  • Level access bedrooms icon Level access bedrooms
  • Hearing icon Hearing
  • Visual icon Visual
  • General icon General

Level access

The main entrance has level access.

There is level access from the main entrance to:

An area in the distillery visitors centre that accessible guests may check into the accommodation. It has a lowered section for wheelchair users.Bedroom: Queen Room with Disability Access (Room 6)Executive residents loungePublic toilet behind the reception in the visitors centreGathering Room - Breakfast only

Bedrooms

We have non-allergic bedding.

Level access bedrooms

From the main entrance to the bedroom, there is level access.
The route to the bedroom is 750mm wide, or more.
The bedroom door is 750mm wide, or more.
There is unobstructed floor space 1200mm by 900mm, or more.
The bathroom has a level access shower.

Hearing

The (bedroom) TVs have subtitles.
We have a hearing loop in the Distillery Visitor Centre at the front reception desk. .

Visual

Glass doors and full-height windows have contrast markings.
The walls and the doors have high colour contrast.

General

There is a public toilet for disabled visitors. The toilet is a Changing Places toilet.
Staff are available 24 hours a day.
We have emergency evacuation procedures for disabled visitors.

Getting here

For further information on accessible travel in Scotland, go to Transport Scotland.
Borodale House
Isle of Raasay
IV40 8PB

Travel by public transport

You can get to Isle of Raasay Distillery Accomodation by boat or ferry.
The nearest port is The nearest port is Sconser on the Isle of Skye. The port is 2 miles / 3.7 km / 3.2 km from Isle of Raasay Distillery.. The port is 2 miles / 3.2 km from Isle of Raasay Distillery Accomodation.

Heading towards Portee on the Isle of Skye there is the ferry terminal to Raasay at Sconser. Pull into the waiting bays in readiness for the next ferry. There is no need to book and you can buy your tickets on the boat. The crossing over to Raasay is just 25 minutes.

Travel by taxi

We have a transfer service for visitors.

We can collect passengers from the ferry using the distilleries landrover. It is not equiped with wheelchair access. However if you wish to bring your car over to Raaay to visit the distillery there is accessible parking oposite the front entrance. There is always someone at reception to assisit visitors.

Parking

We have a car park. There are accessible parking spaces. The parking is less than 50 metres from the main entrance. Parking is free.
There is a drop-off point at the main entrance. The drop-off point does not have a dropped kerb.
From the car park to the entrance, there is level access. There is a permanent ramp.
The route is 1500mm wide, or more.

Accessible parking is opposite the front entrance to the distillery visitor centre and very close to the front door of the accomodation, therefore there is no call to transport visitors from the car parking to the main entrance.

Showing the distance between the distillery entrance and disabled parking. Showing the distance between the distillery and accommodation entrance to the disabled parking.

Arrival

Path to main entrance

From the street to the main entrance, there is level access.
The path is 1500mm wide, or more.
The path is sloped.

Main entrance

The main entrance has level access.
The door is 980mm wide.
The main door is side hung and manual.

There is a large panel door at the main entrance which is 980 mm wide. alternatively you can access the accomodation through from the visitor centre. If neccessary the door opens to double width. 

Showing the path to the front entrance of the accomodation

Getting around inside

Visual Impairment - General Information

We have contrast markings on all glass doors, contrast markings on all full-height windows and high colour contrast between walls and doorframes.

An area in the distillery visitors centre that accessible guests may check into the accommodation. It has a lowered section for wheelchair users.

From the main entrance to reception, there is level access. There is a permanent ramp.
The door is 1920mm wide.
The check-in desk has a low section for wheelchair users. You can sit down at reception.

To check into the accomodation please use the front entrance into the visitor centre. There is a lowered section at the reception desk for wheelchair users. There is always a member of the team on reception to assist.

Visitor centre reception has a lowered section for wheelchair users

Bedrooms

All bedrooms have windows.
Bedrooms have ceiling lights, floor standing lights, bedside lamps, spot lights and natural daylight.
Lights are halogen, LED and energy saving. Some lights can be controlled independently.
TVs have subtitles.
All bedrooms are non-smoking.
We have non-allergic bedding.
All bedrooms have fitted carpets.
We can give details of our cleaning products on request., We can give details of our breakfast items for guests with allergies and intolerance's and We can supply hypoallergenic bedding
We can move the bedroom furniture, to improve accessibility.
From the main entrance to this area, there is level access.

Accessible bedrooms

Accessible bedroom Queen Room with Disability Access (Room 6)

From the main entrance to the bedroom, there is level access. There is a ramp. The ramp is Permanent.
The route to the bedroom is 840mm wide, or more. The bedroom door is 850mm wide. There is 1380mm at the side of the bed. The bed is 600mm high. There is 0mm under the bed.
There is a low clothes rail. You can use the rail sitting down.
The bedroom is flexible (either double or twin). The bathroom is ensuite. The bathroom door is 840mm wide.
The bathroom has a separate shower. The shower has a seat. The shower has a handrail.
The bathroom has a level access shower. The level access shower has a seat. The level access shower has handrails.
The toilets have handrails. The direction of transfer onto the toilet is to the right. There is 2300mm at the side of the toilet.
There is 1570mm in front of the toilet. The toilet seat is 460mm high.
The basin is 660mm high. The taps are lever operated. There is space under the basin, with no pedestal or boxing.
The bathroom has an emergency call system.
The walls and the bathroom fittings have high colour contrast.

Part of the walls are tiled in a dark taupe colour and the walls are painted white giving a high contrast

Showing the toilet and sink area in the bathroom of the accessible room Showing the 'wet room' shower area, with fold-able shower seat and hand rails Showing the distance from the bed to the bathroom

Lounge

Executive residents lounge

From the main entrance to the lounge, there is level access. The route is 840mm wide, or more. The door is 820mm wide.

There is seating and a bar within the residents lounge. 

Executive residents lounge

Public toilet

Public toilet behind the reception in the visitors centre

There is a public toilet for disabled visitors.
The toilet is a Changing Places toilet.
From the main entrance to the public toilet, there is level access. The route is 980mm wide, or more.
The toilet door is 900mm wide.
The direction of transfer onto the toilet is to the left.
There is 1250mm at the side of the toilet. There is 1600mm in front of the toilet. The toilet seat is 480mm high. The toilets have handrails.

Flip top stainless steel bin is available to use from a seated posiition

Hand Dryer

Hand Towels

Place to eat and drink

Gathering Room - Breakfast only

From the main entrance to the dining area, there is level access. The route is 820mm wide, or more. The door is 820mm wide.
To get to a table, there are no steps.
If you need table service, staff can help you.
The route through the dining area is 800mm wide, or more.
There is background music sometimes.
The table and plates have high colour contrast.
We cater for sugar free (diabetic), vegetarian, gluten free (celiacs), lactose free (dairy free), nut free and vegan specific diets.

The dining area (The Gathering Room) is used for breakfast service only. There is a self service buffet available, all at table height with unobstruded access arround the table and surrounding area. There are team members available to take orders of tea/coffee and toast. They are also on hand to help any guest requirng assistance. Full allegen list of breakfast items is available on request. 

Showing the clear route around the breakfast buffet

Getting around outside

Customer care support

Accessibility equipment

We have a hearing loop in the Distillery Visitor Centre at the front reception desk. .
We have a grassed area in front of Borodale House which can be used for assistance dogs. Dog poo bags can be found behind the Visitor Centre reception. Please ask a member of the team for assistance
We have an area to charge mobility scooters and battery powered wheelchairs.

We have a suitable 13 amp plug socket in the reception area of the distillery Visitor centre. We also have an outside plug socket that can be accessed on the level, suitable for charging either a mobility scooter or a battery powered wheelchair.

Emergency evacuation procedures

We have emergency evacuation procedures for disabled visitors.

If any alarm is activated a member of the team will be able to assist with safe evacuation.

Customer care support

Staff are available 24 hours a day.

For guests staying in the accomodation there is a duty phone number that a guest can call to speak to a member of the team.

Guide info
Any information, comments and views made available to users via this Accessibility Guide are provided directly from third party business operators. VisitEngland and VisitScotland do not endorse or validate this information. Any reliance on this Accessibility Guide is at your own risk. This guide is not intended to be a substitute for users making their own checks, inquiries and investigations directly with the business operators prior to making any booking or visiting the venue.
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