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    Welcome

    The IBCC provides a world-class facility acknowledging the efforts, sacrifices and commitment of the men and women, from 62 different nations, who came together in Bomber Command during WWII.

    The project also covers the stories of those who suffered as a result of the bombing campaigns and those whose survival was guaranteed by the humanitarian operations of Bomber Command. 

    The centre includes the Memorial, Exhibitions, 9 acres of Peace Gardens and full visitor facilities.

    Watch the video: Opening film from the Heritage Lottery Fund
    Overhead shot showing the Memorial Spire, Walls of Names, Gardens and Chadwick Centre

    Hearing

    The fire alarm has flashing lights.
    We have a hearing loop in Hub Cafe, Reception, Exhibition Galleries.
    Some staff have disability awareness training.

    Visual

    Glass doors and full-height windows have contrast markings.
    The walls and the doors have high colour contrast.
    Some parts of the venue have low lighting.

    General

    We have a concessionary rate for disabled visitors.
    We have a complimentary ticket policy for personal assistants.
    There is a public toilet for disabled visitors.
    Some staff have disability awareness training.
    We have emergency evacuation procedures for disabled visitors.

    Getting here

    International Bomber Command Centre
    Canwick Avenue
    Lincoln
    Lincolnshire
    LN4 2HQ

    Travel by public transport

    You can get to International Bomber Command Centre by bus and train.
    Stagecoach operate the 31 and 31x services from Lincoln’s Transport Hub to Sleaford which stop on Canwick Hill, opposite the side gate to the Cetre. There is a pedestrian access to the site opposite the bus stop which is not suitable for wheelchairs. http://www.stagecoachbus.com Not available on Sundays. Stagecoach has a Disability Helpdesk to deal with any enquiries about accessibility on their services, contact 01522 580515 or Lincolnshire.DisabilityHelpDesk@stagecoachbus.com Brylaine also operate a service (IC5) between the City and Boston which uses the same stop. http://www.brylaine.co.uk/ Not available on Sundays. Please take care when crossing Canwick Hill as the road is busy. The bus stop is 0.1 miles / 0.2 km from International Bomber Command Centre.
    The nearest train station is Lincoln. The train station is 1.8 miles / 2.9 km from International Bomber Command Centre.

    Taxis are available from the station; all cabs on the station rank are wheelchair accessible.

    Further details about the accessible facilities at Lincoln Central are available at www.nationalrail.co.uk/stations_destinations/LCN.aspx

    You can get a taxi with Lincoln Taxis by calling 01522 899899 . The taxi company has a wheelchair accessible vehicle.
    You can get a taxi with Marks Specialised Transport by calling 01522 793816 . The taxi company has a wheelchair accessible vehicle.
    You can get a taxi with TC's Mobility Transport by calling 01522 691119 . The taxi company has a wheelchair accessible vehicle.

    Parking

    We have a car park. There are accessible parking spaces. The parking is less than 50 metres from the main entrance. Parking is not free.
    There is a drop-off point at the main entrance. The drop-off point has a dropped kerb.
    From the car park to the entrance, there is level access. The route is 2900mm wide, or more.

    Cars are welcome to drop off limited mobility visitors right at the front door.  For limited mobility drivers staff and volunteers are available, with advance notice, to assist visistors getting from the car park to the Centre

    A view of the Chadwick Centre entrance and paths and drop off point

    Arrival

    Path to main entrance

    From the street to the main entrance, there is level access.
    The path is 2900mm wide, or more.

    Main entrance

    The main entrance has level access.
    The main door is sliding and automatic.
    The door is 1800mm wide.
    The entrance to the Chadwick Centre Access from the car park

    Getting around inside

    Visual Impairment - General Information

    We have contrast markings on all glass doors, contrast markings on all full-height windows and high colour contrast between walls and doorframes.
    Some parts of the venue have low lighting.
    The darkest exhibition gallery is Operation Bomber Command Introductory film in Operation Bomber Command Gallery Entrance to Operation Bomber Command Gallery

    Lift

    We have 2 lifts.
    You can get a lift to all floors.

    Lift to all floors

    The lift door is 900mm wide.
    The lift is 1000mm wide. The lift is 1400mm deep.
    The lift says the floor number at each floor.
    The lift buttons have raised numbers or letters.
    The lift shows the floor number, at each floor.
    Closed lift lift interior

    Ticket/ information desk

    Reception and shop

    From the main entrance to the desk, there is level access. The route is 1200mm wide, or more.
    The door is 1200mm wide, or more.
    The desk has a low section.

    The accessible part of the Reception desk is 860mm high with 3400mm length

    The Reception and Shop desk Accessible area of Reception and Shop counter

    Things to See and Do

    We have a concessionary rate for disabled visitors.
    We have a complimentary ticket policy for personal assistants.
    We have performances with: captioned.
    We have a designated quiet space.

    Operation Bomber Command Gallery

    From the main entrance to this area, there is level access. The route is 1200mm wide, or more. The door is 1200mm wide.
    Some display information is low, for wheelchair users. There are seats.
    There is a hearing loop.
    Videos have subtitles.

    Every 30 minutes our immersive experience plays.  This does contain flashing lights.  Warnings are given on screen and audio.

    Operation Bomber Command Gallery One of our Talking Head screens. There are three in this gallery

    Bar

    Hub Cafe

    From the main entrance to the bar, there is level access. The route is 1200mm wide, or more.

    There is a accessible counter which is 900mm x 1400mm and a hearing loop.  All tables have been designed to allow for use with wheelchairs

    The Hub Cafe

    Public toilet

    Accessible Toilets

    There is a public toilet for disabled visitors.
    From the main entrance to the public toilet, there is level access. The route is 1200mm wide, or more.
    The toilet door is 800mm wide.
    The direction of transfer onto the toilet is to the right.
    There is 800mm at the side of the toilet. There is 1400mm in front of the toilet. The toilet seat is 500mm high. The toilets have handrails.

    There are accessible toilets on both floors of the building, 6 in total.

    Disabled Toilet

    Shop

    Atrium Shop

    From the main entrance to the shop, there is level access. The route is 1200mm wide, or more. The route through the shop is 800mm wide, or more.
    The Atrium Shop The Atrium Shop

    Place to eat and drink

    The Hub Cafe

    From the main entrance to the dining area, there is level access. The route is 1200mm wide, or more. To get to a table, there are no steps.
    The dining area is self-service. If you need table service, staff can help you.
    The route through the dining area is 800mm wide, or more.
    There is background music.
    The table and plates have high colour contrast.
    We cater for sugar free (diabetic), vegetarian, gluten free (celiacs), lactose free (dairy free), nut free and vegan specific diets.

    The Cafe is able to cater for anyone with sufficient notice.  Visitors are invited to email info@internationalbcc.co.uk with their dietary requirements.

    The Hub Cafe

    Home Fronts Gallery

    From the main entrance to this area, there is level access. There is a lift.
    From the lift to this area, the route is 2000mm wide, or more. The door is 800mm wide.

    The lift takes upto 6 people at a time.  The door to this gallery is from the lift lobby

    The Home Fronts Gallery The entrance from the stairs and lift to the Home Fronts Gallery

    Remembering Bomber Command

    From the main entrance to this area, there is level access. There is a lift.
    From the lift to this area, the route is 2000mm wide, or more. The door is 800mm wide.
    Remembering Bomber Command Gallery

    The Reception and Shop

    From the main entrance to this area, there is level access. The route is 1800mm wide, or more.

    The shop has a range of display units most of which are accessible to wheelchair users.  Volunteer an staff are on hand to assist visitors with accessing items from shelves.

    The counter is built to be fully accessible.

    An induction loop system is available

    All front of house staff and volunteers are trained in Dementia and Autism Awareness and are World Host qualified

    The Atrium Shop

    Memorial Spire and Walls

    From the main entrance to this area, there is level access. The route is 2400mm wide, or more.
    The door is 800mm wide.

    The Spire and Walls are set in the Lincolnshire Peace Garden.  They are fully accessible with wide paths.

    Free guided tours are available

    The Memorial Spire and Walls Path to the Spire Area around the Spire

    Getting around outside

    International Peace Gardens

    From the main entrance to the gardens, there is level access.
    The route is 2400mm wide, or more.
    International Peace Garden entrance

    Lincolnshire Peace Gardens

    From the main entrance to the gardens, there is level access.
    The route is 1000mm wide, or more.
    side path to the Memorial Main path in the Lincolnshire Peace Gardens

    Designated Walking Trail

    Lincolnshire Stations Trail

    The trail is 120metres long. The trail is sloped. The trail has seats.

    The majority of this trail is on mown paths of 800mm wide.  They have been rolled and are usable for wheelchairs in dry conditions

    Smoking

    Smoking Area

    From the main entrance to the smoking area, there is level access. The route is 2400mm wide, or more.
    The smoking area has a shelter.

    The smoking area is located under the canopy of the building.  That does provide some shelter

    Customer care support

    Accessibility equipment

    We provide wheelchairs. Wheelchairs are free.
    We have a hearing loop in Hub Cafe, Reception, Exhibition Galleries.

    Evacuation Chairs at both lifts

    There is no specified area but all dog owners are asked to clean up after their dogs

    Emergency evacuation procedures

    We have emergency evacuation procedures for disabled visitors.
    The fire alarm has flashing lights.

    Staff have been trained for both evacuation and manual handling (in cases where visitors need to make use of evacuation chairs)  There are designated safety officers for the site

    Customer care support

    Some staff have disability awareness training.
    We have other services for people with accessibility requirements.

    There are volunteers who will assist visitors to maximise their experience of the site and centre.

    All staff are trained in dementia awareness and autism awareness

    Guide info
    Any information, comments and views made available to users via this Accessibility Guide are provided directly from third party business operators. VisitEngland and VisitScotland do not endorse or validate this information. Any reliance on this Accessibility Guide is at your own risk. This guide is not intended to be a substitute for users making their own checks, inquiries and investigations directly with the business operators prior to making any booking or visiting the venue.