Accessibility Guide for Hendra Holiday Park

Travel by public transport

You can get to Hendra Holiday Park by bus.

There is a bus stop right outside the entrance of the park with connections to Newquay bus station. Newquay bus station has connections all over Cornwall, including to and from Newquay airport on a regular basis. There is also a train station in Newquay town centre with connections all over Cornwall. The bus stop is 0.0 miles / 0.0 km from Hendra Holiday Park.

The bus stop is located right outside the entrance to the park0.0

Travel by taxi

You can get a taxi with Go2Cabs by calling 01637 222888. The taxi company has a wheelchair accessible vehicle.

You can get a taxi with Yellow Cabs Newquay by calling 01637 871000. The taxi company has a wheelchair accessible vehicle.

We don't provide transfer services but we can arrange for taxis to pick up guests and take them to and from the park.

Parking

We have a car park. There are accessible parking spaces. The parking is less than 50 metres from the main entrance. Parking is free.

There is a drop-off point at the main entrance. The drop-off point has a dropped kerb.

From the car park to the entrance, there is level access. There is a permanent ramp.

The path is sloped.

The route is 1000mm wide, or more.

Path to main entrance

From the street to the main entrance, there is level access.

Main entrance

The main entrance has level access.

The main door is side hung and manual.

Main Reception

From the main entrance to reception, there is level access. There is a permanent ramp.

The door is 1750mm wide.

The check-in desk has a low section for wheelchair users.

We have a large print accessibility guide to Hendra Holiday Park at the main reception.

Site facilities

We can help you with pitching.

You can park next to your tent and caravan.

We have caravans designed for wheelchair users.

We have showers, with a seat.

We have showers, with a handrail.

We have a level access shower.

The level access shower has a seat.

There is a shower chair available.

The level access shower has handrails.

The toilets have handrails.

The direction of transfer onto the toilet is to the left and right.

There is 200.00 at the side of the toilet.

There is 950.00 in front of the toilet.

The toilet seat is 510mm high.

The basin is 700mm high. The taps are lever operated. There is space under the basin, with no pedestal or boxing.

These selections apply to our fully accessible Kynance holiday home with an accessible wetroom. We also have disabled toilets on site in all public areas with hand rails, adjusted toilets and accessible sinks.

Our Park Wardens are on hand to help every guest with pitching up their tent, campervan or motorhome and can provide additional assistance when required.

On-site launderette

From the main entrance to the laundry, there is 1 step. There is no lift and no ramp.

We have an iron and ironing board.

We can provide additional assistance on request. Irons and ironing boards can be hired and delivered to the caravan. There are also dryers in the launderette.

Bar

The Terrace Bar and Restaurant

From the main entrance to the bar, there is level access. There is a permanent ramp. The route is 1500mm wide, or more.

The door is 1500mm wide.

The main entrance way has flat level access through double doors that easily swing open wide. There is also flat level access from the main pathway to the outside patio area, with double doors into the Terrace Bar.

Bar

The Venue (entertainment venue)

From the main entrance to the bar, there is level access. There is a permanent ramp. The route is 1500mm wide, or more.

The door is 1500mm wide.

The entrance to The Venue is through automatic doors that open on arrival. The tables and chairs are spaced out to allow room to move throughout. The floors are flat throughout. A disabled toilet is on the same level at the end of a wide corridor.

Swimming pool

Oasis Fun Pools

From the main entrance to the swimming pool changing area, there is level access. There is a permanent ramp. The route is 1500mm wide, or more.

The door is 1500mm wide.

There is a wide changing cubicle, for wheelchair users.

From changing area to the swimming pool, there is level access. There is a permanent ramp. The route is 1000mm wide, or more.

The swimming pool has wide level access throughout. The disabled changing area has a changing table, handrails and an emergency button. The communal shower area is wide and flat. Aside from the main entrance way, there are no doors inside the pool. There is also a double door entrance into the pool directly from the outside if needed. To access the pool, there is a ramp into the water.

Public toilet

Maple Field Public Toilet Block - Disabled Toilet

There is a public toilet for disabled visitors.

From the main entrance to the public toilet, there is level access. There is a permanent ramp.

The route is 1000mm wide, or more.

The toilet door is 1500mm wide.

The direction of transfer onto the toilet is to the left.

There is 800mm at the side of the toilet. There is 1000mm in front of the toilet. The toilet seat is 500mm high. The toilets have handrails.

This public toilet block on Maple field is accessible via a double door which opens out to a width of 1500mm. The door is accessed via a ramp with a small lip on the base of the door.

The door to the toilet is 800mm wide. The space to the right of the toilet is approximately 800mm, and to the left (between the toilet and handrail) there is a gap of 250mm. There is a shower, shower seat and 5 handrails in this toilet including one on the back of the door.

There is also a separate toilet with baby changing, and a public area beside the public sinks with a baby bath.

Shop

The Marketplace (On-Park Shop)

From the main entrance to the shop, there is level access. There is a permanent ramp. The route is 2000mm wide, or more. The door is 2000mm wide.

The route through the shop is 800mm wide, or more.

The level access entrance to the shop is through automatic sliding doors. The shop is well-lit and has wide aisles and moveable stands to allow for wheelchairs to move through easily.

Place to eat and drink

The Terrace Bar and Restaurant

From the main entrance to the dining area, there is level access. There is a permanent ramp. The route is 1500mm wide, or more. The door is 1500mm wide.

To get to a table, there are no steps.

The menu is offered in large print.

The route through the dining area is 800mm wide, or more.

There is background music.

The table and plates have high colour contrast.

We cater for vegetarian, gluten free (celiacs), lactose free (dairy free), nut free and vegan specific diets.

The Terrace Bar has a wide, level access throughout with widely spaced tables and waitress service. We have a separate gluten free menu as well as vegetarian and vegan options. Upon request, our waitresses and chefs will do their best to cater for all dietary requirements, including dairy and nut allergies.

Please notify us of allergens or intolerances on arrival.

Place to eat and drink

Mario's Pizzeria

From the main entrance to the dining area, there is level access. The route is 800mm wide, or more. The door is 800mm wide.

To get to a table, there are no steps.

The route through the dining area is 800mm wide, or more.

There is background music sometimes.

The table and plates have high colour contrast.

We cater for vegetarian, lactose free (dairy free) and vegan specific diets.

The entrance to this restaurant is through a single door, but there are bifold doors that can be opened up to a wide entrance way. There is 1 step into the restaurant. 

There is a flat, level outside area that is easily accessed from the public footpath.

Mario's Pizzeria also provides takeaway options which can be collected from the restaurant. You can order these on our app. Find this on the app store by searching for 'Hendra Holidays – Food & Drink'. The app also includes dietary information.

Please notify us of allergens or intolerances on arrival.

Place to eat and drink

Fish and Chips Takeaway

The route is 700mm wide, or more. The door is 800mm wide.

From the main entrance to the dining area, there is 1 step. There is no lift and no ramp.

To get to a table, there is 1 step.

The dining area is self-service. There is background music sometimes.

The table and plates have high colour contrast.

The fish and chips takeaway is accessed by a small door (700mm wide) with 1 small step, and food is ordered at a high counter and made to order. Assistance with ordering can be provided on request and brought out to you. There is an outdoor seating area with picnic benches outside where you can wait for food to be made or sit and eat.

Please notify us of allergens or intolerances on arrival.

Amusement arcade

From the main entrance to this area, there is level access. There is a permanent ramp. The route is 1500mm wide, or more.

The door is 1500mm wide.

There are 3 indoor amusement arcades on park. Each is accessible via wide, level access entrance ways, and have plenty of room to move around inside. The indoor amusements that are adjacent to the Terrace Bar and Restaurant have a disabled toilet inside.

Henry's Playloft

From the main entrance to this area, there is level access. There is a permanent ramp. The route is 1000mm wide, or more.

The door is 1500mm wide.

Henry's Playloft indoor play is accessible via a level access walkway and double doors. There is a smaller entrance way which is electronically opened via a member of staff to ensure the safety of the children. The playloft has plenty of spacious seating and a disabled toilet.

General gardens around the park.

From the main entrance to the gardens, there is level access.

The route is sloped. The route is 2000mm wide, or more.

All roads and pathways around the park, including to and from the toilet blocks and accommodation, are wide, flat and tarmacked to ensure ease of use. Please note that the park is on a gentle slope. A 5mph speed limit is enforced around the park to accommodate for anyone moving around the park without a vehicle. All path ways and public areas are well lit.

Outdoor Play Park

From the main entrance to this area, there is level access. There is a permanent ramp. The route is 800mm wide, or more. The entrance is 800mm wide.

The outdoor play park has a ramped access and a tarmacked pathway which leads through the park to the general eating areas and accommodation. There is plenty of lighting in this area and flat access.

Skate Park

From the main entrance to this area, there is level access. There is a permanent ramp. The route is 1000mm wide, or more. The entrance is 1000mm wide.

The skate park is flat and accessed via a ramp from the main pathway.

Accessibility equipment

We have a hearing loop in Reception.

For a list of more items, please go to https://independentlivingnewquay.com/.

Assistance dogs are allowed in all public toilets apart from the pool.

We have an area to charge mobility scooters and battery powered wheelchairs.

We have standard sockets that can be used for charging in all indoor areas.

You can hire mobility equipment from Independent Living by calling 01637 498015.

Emergency evacuation procedures

We have emergency evacuation procedures for disabled visitors.

Each fire exit is accessible via wheelchair and there are specified wheelchair friendly fire assembly points.

Customer care support

We have information in large print.

Staff are available 24 hours a day.

We have a 24 hour security number which can be used for emergencies including first aid and assistance: 07967 852152

We have other services for people with accessibility requirements.

Quiet hour in the swimming pool (on request).

Outdoor and indoor activities for children that are accessible by wheelchair.

Our Land Train (which rides around the park each morning with our furry mascots Henry and Henrietta Hippo) has an accessible carriage for wheelchair access.