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Welcome

Hell Bay is tucked away in a secluded cove facing the Atlantic Ocean on the beautiful, rugged island of Bryher. There can be few hotels in the British Isles that enjoy such a spectacular and picturesque setting. It’s the ultimate place to escape, relax and recharge. 

Set in our own grounds, we have 25 suites, all beautifully appointed with Lloyd Loom furniture and Malabar fabrics. Rooms and public spaces also boast works by some of Cornwall’s leading artists. We have a large terrace, where you can enjoy a long leisurely lunch or drink while taking in the extraordinary views. A sunset deck to take in the stunning sunsets over Gweal Hill.

Hell Bay

Access with steps

There are steps from the main entrance to:

Hell Bay Hotel Bar & Restaurant Terrace

Bedrooms

We have non-allergic bedding.
There is an emergency call system next to the bed.

Level access bedrooms

The route to the bedroom is 750mm wide, or more.
The bedroom door is 750mm wide, or more.
There is unobstructed floor space 1200mm by 900mm, or more.

Hearing

The (bedroom) TVs have subtitles.
Some staff have disability awareness training.

Visual

Some parts of the venue have low lighting.
The menu is in large print and large print.
We have information in large print.

General

There is a public toilet for disabled visitors. The toilet is a Changing Places toilet.
Staff are available 24 hours a day.
Some staff have disability awareness training.
We have emergency evacuation procedures for disabled visitors.

Getting here

Bryher
Isles of Scilly
Cornwall
TR23 0PR

Travel by public transport

You can get to Hell Bay Hotel by boat or ferry.
The nearest port is St Marys, Isles of Scilly. The port is 3 miles / 4.8 km from Hell Bay Hotel.

There are direct planes and a boat service between the mainland and the Isles of Scilly. All flights land on St Mary’s. There is a short boat transfer to Bryher, where you’ll be met at the quay.

Travel by taxi

We have a transfer service for visitors. Wheelchair users can use the transfer service.

Parking

We have a car park. The parking is less than 50 metres from the main entrance. Parking is not free.
There is a drop-off point at the main entrance. The drop-off point does not have a dropped kerb.
From the car park to the entrance, there is level access. We have a transport service, to take visitors from the car park to the main entrance.

Arrival

Main entrance

The main entrance has level access.
The main door is side hung and manual.
The door is 1891mm wide.

Getting around inside

Visual Impairment - General Information

Some parts of the venue have low lighting.

Hotel Reception

From the main entrance to reception, there is level access. The door is 1891mm wide.
You can sit down at reception.

Bedrooms

All bedrooms have windows.
Bedrooms have ceiling lights, floor standing lights, bedside lamps and natural daylight.
Lights are halogen and energy saving. Some lights can be controlled independently.
TVs have subtitles.
All bedrooms are non-smoking.
We have non-allergic bedding.
Some bedrooms have fitted carpets.
We can move the bedroom furniture, to improve accessibility.

Accessible bedrooms

Accessible bedroom Room 2 - Gypsy

The bedroom door is 840mm wide. There is an emergency call system next to the bed.
The bedroom is flexible (either double or twin). The bedroom has an interconnecting room. The bathroom is ensuite. The bathroom door is 810mm wide.
The bathroom has a bath with an overhead shower. The toilets have handrails. The direction of transfer onto the toilet is to the left. The toilet seat is 420mm high.
The basin is 720mm high. The taps are lever operated. There is space under the basin, with a pedestal.
The bathroom has an emergency call system.

Lounge

Residence Lounge

From the main entrance to the lounge, there is level access. The door is 460mm wide.

Bar

Hotel Bar

From the main entrance to the bar, there is level access. The door is 460mm wide.

Swimming pool

Hell Bay Hotel Residence Pool

From the main entrance to the swimming pool changing area, there is level access. From changing area to the swimming pool, there is level access.

Gym

Hell Bay Hotel Residence Gym

From the main entrance to the gym changing area, there is level access. From the changing area to the gym, there is level access.

Public toilet

Hell Bay Hotel Public Toilets

There is a public toilet for disabled visitors.
The toilet is a Changing Places toilet.
From the main entrance to the public toilet, there is level access. The toilet door is 889mm wide.
The direction of transfer onto the toilet is to the right.
The toilet seat is 420mm high. The toilets have handrails.

Place to eat and drink

Hell Bay Hotel Restaurant

From the main entrance to the dining area, there is level access. The door is 460mm wide.
To get to a table, there are no steps.
The menu is offered in large print.
If you need table service, staff can help you.
The route through the dining area is 800mm wide, or more.
There is no background music.
The table and plates have high colour contrast.
We cater for sugar free (diabetic), vegetarian, gluten free (celiacs), lactose free (dairy free), nut free, low fat, low potassium, low sodium, no gastric content, high fibre and vegan specific diets.

Whilst we can cater for these requirements all meals are perpared within the same kitchen and cross contamination is a risk.

Place to eat and drink

Crab Shack

The route through the dining area is 800mm wide, or more.
There is background music.
We cater for sugar free (diabetic), gluten free (celiacs), lactose free (dairy free), nut free and low fat specific diets.

Place to eat and drink

Bar Meals

From the main entrance to the dining area, there is level access. The door is 460mm wide.
To get to a table, there are no steps.
The menu is offered in large print.
There is no background music.
The table and plates have high colour contrast.
We cater for sugar free (diabetic), vegetarian, gluten free (celiacs), lactose free (dairy free), nut free, low fat, low potassium, low sodium, high fibre and vegan specific diets.

Getting around outside

Terrace

Hell Bay Hotel Bar & Restaurant Terrace

To get to a table, there are no steps.
From the main entrance to the terrace, there are 6 steps.

Customer care support

Accessibility equipment

Pushchairs can be hired.

For assistance dogs they are welcome to use the areas at the top of our drive alternatively nearby the golf course. Only a minute walk from the main hotel reception. A bin to dispose of waste is clearly located in the car park.
We have an area to charge mobility scooters and battery powered wheelchairs.

Any socket points in the bar/lounge or reception.

Emergency evacuation procedures

We have emergency evacuation procedures for disabled visitors.

Customer care support

Some staff have disability awareness training.
We have information in large print.
Staff are available 24 hours a day.
We have other services for people with accessibility requirements.

We cater case on case for the individuals requirements, please ask for further information.

Guide info
Any information, comments and views made available to users via this Accessibility Guide are provided directly from third party business operators. VisitEngland and VisitScotland do not endorse or validate this information. Any reliance on this Accessibility Guide is at your own risk. This guide is not intended to be a substitute for users making their own checks, inquiries and investigations directly with the business operators prior to making any booking or visiting the venue.