Download this guide as docx

Welcome

The Green House is an independent luxury 4-star eco hotel, with 32 guest rooms, our own 2 rosette Michelin Plate Arbor Restaurant, a relaxing bar and extensive private event facilities. The hotel opened in July 2010 following a £5 million, 18 month refurbishment of an existing Grade II listed building.  Throughout the refurbishment, and since opening, the environmental impact of every decision has been taken into account: from sourcing the best produce of local Dorset farmers and growers to researching the international supply chain of the fabric suppliers for our luxury furnishings.

Level access

The main entrance has level access. with a lift.

There is level access from the main entrance to:

Hotel ReceptionBedroom: Huntingdon ElmPrivate Events RoomBarArbor RestaurantGarden and outdoor dining areaSmoking Area

Bedrooms

We have non-allergic bedding.
There is an emergency call system next to the bed.

Level access bedrooms

The route to the bedroom is 750mm wide, or more.
The bedroom door is 750mm wide, or more.
There is unobstructed floor space 1200mm by 900mm, or more.
The bathroom has a level access shower.

Hearing

The (bedroom) TVs have subtitles.
We have a hearing loop in Private Events room.
Some staff have disability awareness training.

Visual

The walls and the doors have high colour contrast.
Some parts of the venue have low lighting.
The menu is in audio and large print.
We have information in audio and large print.

General

Staff are available 24 hours a day.
Some staff have disability awareness training.
We have emergency evacuation procedures for disabled visitors.

Getting here

4 Grove Road
Bournemouth
Dorset
BH1 3AX

Travel by public transport

You can get to The Green House Hotel by bus and train.
The nearest bus stop is situated on St Peters roundabout. The bus stop is 0.0 miles / 0.0 km from The Green House Hotel.
The nearest train station is Bournemouth Train Station. The train station is 1 miles / 1.6 km from The Green House Hotel.

Buses run regularly to Bournemouth Town Centre and Bournemouth Train Station.

Trains from Bournemouth run direct to London Waterloo and Southampton International Airport.

You can get a taxi with United Taxis by calling 01202 556677. The taxi company has a wheelchair accessible vehicle.

Parking

We have a car park. There are accessible parking spaces. The parking is less than 50 metres from the main entrance. Parking is free.
There is a drop-off point at the main entrance. The drop-off point has a dropped kerb.
From the car park to the entrance, there is level access. There is a lift. The route is 1550mm wide, or more.

Lift access from car park to The Green House Hotel Reception

Lift dimensions 750mm x 1250mm

Arrival

Path to main entrance

From the street to the main entrance, there is level access.
The path is 1250mm wide, or more.

Main entrance

The main entrance has level access.
There is a lift.
The main door is side hung and manual.
The door is 1000mm wide.

Lift access from car park to The Green House Hotel reception.

Lift dimensions 750mm x 1250mm

Getting around inside

Visual Impairment - General Information

We have high colour contrast between walls and doorframes.
Some parts of the venue have low lighting.

Lift

We have 1 lift.
You can get a lift to all floors.

Lift to all floors

The lift door is 750mm wide.
The lift is 1000mm wide. The lift is 1250mm deep.
The lift says the floor number at each floor.
The lift buttons have raised numbers or letters.
The lift shows the floor number, at each floor.

Hotel Reception

From the main entrance to reception, there is level access. There is a lift. From the lift to reception, the route is 750mm wide, or more.
The door is 750mm wide.
You can sit down at reception.

Check in can be arranged in the seating area by the reception desk.

Bedrooms

All bedrooms have windows.
Bedrooms have ceiling lights, bedside lamps, desk or table lamps and natural daylight.
Lights are energy saving. TVs have subtitles.
All bedrooms are non-smoking.
We have non-allergic bedding.
All bedrooms have fitted carpets.
We can move the bedroom furniture, to improve accessibility.

Accessible bedrooms

Accessible bedroom Huntingdon Elm

The route to the bedroom is 750mm wide, or more. The bedroom door is 800mm wide. There is 1200mm at the side of the bed. The bed is 700mm high. There is 0mm under the bed.
There is an emergency call system next to the bed.
The bedroom is double. The bathroom is ensuite. The bathroom door is 900mm wide.
The bathroom has a separate shower. The shower has a seat. The shower has a handrail.
The bathroom has a level access shower. The level access shower has a seat. There is a shower chair available. The level access shower has handrails.
The toilets have handrails. The direction of transfer onto the toilet is to the front only. There is 1600mm in front of the toilet. The toilet seat is 650mm high.
The basin is 750mm high. The taps are lever operated. There is space under the basin, with no pedestal.
The bathroom has an emergency call system.
The walls and the bathroom fittings have high colour contrast.

Lounge

Private Events Room

From the main entrance to the lounge, there is level access. There is a lift. From the lift to the lounge, the route is 750mm wide, or more. The door is 900mm wide.

Bar

Bar

From the main entrance to the bar, there is level access. The door is 900mm wide.

Place to eat and drink

Arbor Restaurant

From the main entrance to the dining area, there is level access. The route is 1000mm wide, or more. The door is 1000mm wide.
To get to a table, there are no steps.
The menu is offered in audio and large print.
If you need table service, staff can help you.
The route through the dining area is 800mm wide, or more.
There is background music.
The table and plates have high colour contrast.
We cater for sugar free (diabetic), vegetarian, gluten free (celiacs), lactose free (dairy free), nut free, low fat, low potassium, low sodium, no gastric content, high fibre and vegan specific diets.

Getting around outside

Garden and outdoor dining area

From the main entrance to the gardens, there is level access.
There is a lift. The route is 750mm wide, or more.

Smoking

Smoking Area

From the main entrance to the smoking area, there is level access. There is a lift.
From the lift to the smoking area, the route is 750mm wide, or more. The smoking area has a shelter.

Customer care support

Accessibility equipment

We provide wheelchairs. Wheelchairs are free.
We have a hearing loop in Private Events room.

We can provide water bowls for assistance dogs on request

The nearest toilet area for assistance dogs is located at the entrance to the hotel.
We have an area to charge mobility scooters and battery powered wheelchairs.

Charging can be arranged in our secure garage.

You can hire mobility equipment from Mobility Equipment Hire by calling 0800 994 9000.

Emergency evacuation procedures

We have emergency evacuation procedures for disabled visitors.

Personal requirements will be dicussed on check in with regards to evacuation procedures.

Customer care support

Some staff have disability awareness training.
We have information in audio and large print.
Staff are available 24 hours a day.
Guide info
Any information, comments and views made available to users via this Accessibility Guide are provided directly from third party business operators. VisitEngland and VisitScotland do not endorse or validate this information. Any reliance on this Accessibility Guide is at your own risk. This guide is not intended to be a substitute for users making their own checks, inquiries and investigations directly with the business operators prior to making any booking or visiting the venue.