Accessibility Guide for Goathland Station

Travel by public transport

You can get to Goathland Station by bus and train.

The 840 Coastliner departs from Whitby bus station to the shops at Goathland. The journey takes 25 minutes and frequency is every two hours (four buses per day) Monday to Friday and Saturday. There are two buses on a Sunday. The nearest train station is Goathland Station.. The train station is 0 miles / 0.0 km from Goathland Station.

The North Yorkshire Moors Railway runs heritage services from Goathland Station to Pickering, Grosmont, Levisham and Whitby From April until October inclusive. See www.nymr.co.uk for timetable and prices. 

Travel by taxi

You can get a taxi with White Rose Taxis, Whitby by calling 01947 604604.

Parking

We have a car park. There are accessible parking spaces. The parking is less than 50 metres from the main entrance. Parking is not free.

Drop offs can be made at the bottom of the hill, in the area between the shop and ticket office. From the car park to the entrance, there is level access. The path is sloped.

In the car park the payment machine and card reader are positioned at 1180mm high and accept both card and cash. 

There are no dropped kerbs when leaving the car park. As you leave the car park to walk towards the platform, please be aware that there is a large cast iron ‘weighing plate’ that you can walk across and this might be disconcerting to visitors who are blind, have autism or dementia.

The station and car park is well lit at night. 

Path to main entrance

From the street to the main entrance, there is level access.

Main entrance

The main entrance has level access.

The ticket office door is propped open all the time and you can go in via a very small concrete ramp/threshold.

Please ask station staff for directions to accessible entrance. This is a level route to the side of the ticket office and passes the station shop.  This then passes through an outward opening white gate measuring 1109mm. This then leads up a slope (with initial circulation space) and onto the platform. 

Ticket/ information desk

Ticket office

From the main entrance to the desk, there is level access. There is a permanent ramp. The route is 1109mm wide, or more.

The door is 990mm wide, or more.

Please ask friendly station staff for directions to alternative, accessible entrance.  This a level route to the side of the ticket office and passing the station shop. This then passes through an outward opening white gate measuring 1109mm, which leads up a slope (with initial circulation space) and onto the platform. 

The door to the ticket office is always propped open and you can enter via a very small concrete ramp/threshold.

There is no lowered counter and our friendly staff are happy to come out and serve someone if they need assistance. 

Things to See and Do

We have a complimentary ticket policy for personal assistants.

Accessible Carriage

From the main entrance to this area, there is level access. There is a portable ramp. The door is 1200mm wide.

Some display information is low, for wheelchair users. There are seats.

There are four new, wheelchair accessible railway carriages available at the railway. There is a designated space on board for wheelchair users with adjacent pull down seats to accommodate accompanying passengers. Additional wheelchair accessible space is available in the previously used cycle storage carriage, although this does not have seating provided for accompanying passengers for whom a portable seat is provided, if required.

There is a portable ramp which provides easy access into the carriages for wheelchair users and others with mobility needs and staff are on hand to assist, when needed.

There is restricted leg room in the seating areas within all of the carriages. Any visitors requiring additional leg room are advised to contact the station to reserve one of the limited number of seats where this is available.

Public toilet

Accessible Toilet in Accessible Railway Carriage

There is a public toilet for disabled visitors.

From the main entrance to the public toilet, there is level access. There is a portable ramp.

The route is 800mm wide, or more.

The toilet door is 800mm wide.

The direction of transfer onto the toilet is to the left.

There is 840mm at the side of the toilet. The toilet seat is 530mm high. The toilets have handrails.

This accessible toilet is an unusual shape in order to accommodate the facility within the carriage design. The toilet is situated at an angle to the entrance door, within easy reach of the sink and the several grab rails. There is one drop down horizontal grab rail on the transfer side of the toilet and a wall mounted grab rail on the opposite side, as shown in the photographs.

A baby changing table is also located in this toilet facility.

Public toilet

Accessible Toilet on Platform

There is a public toilet for disabled visitors.

From the main entrance to the public toilet, there is level access. The toilet door is 847mm wide.

The direction of transfer onto the toilet is to the right.

There is 1503mm in front of the toilet. The toilet seat is 510mm high. The toilets have handrails.

The room measures 1541mm by 2249mm, minus the toilet and here is 645mm clearance to the under side of the sink. There are lever operated taps.

There is an emergency alarm system available.

Shop

Goathland Gift Shop

From the main entrance to the shop, there is level access. There is a permanent ramp. The door is 870mm wide.

The route through the shop is 800mm wide, or more.

The counter in the gift shop is 900mm high and please note there is no end handrail on the ramp, which has a drop of 100mm.

Place to eat and drink

Goods Shed Tearoom

From the main entrance to the dining area, there is level access. The door is 1010mm wide.

To get to a table, there are no steps.

The dining area is self-service. If you need table service, staff can help you.

The route through the dining area is 800mm wide, or more.

There is background music sometimes.

We cater for vegetarian, gluten free (celiacs) and vegan specific diets.

Most dietary requirement are catered for in our tearooms and Wifi is available.

Some of the tables and benches in the tearoom can be moved and some tables are 770mm high to the underside and have a clear underway, so a wheelchair could fit underneath. The width of the smallest gap is 1000mm towards the wheelchair accessible tables on the far side of the tearoom. There are tables by the entrance (on the left as you enter) which have a height of 700mm and can also be used by wheelchair users.

The counter is 940mm high.

The benches measure 450mm high they are all bench style with no armrests or back rests, but some benches are against the walls.

 

Goathland Station Waiting Room

From the main entrance to this area, there is 1 step. There is no lift and no ramp.

The steps into the waiting room are 120mm at one entrance and 110mm high at the other entrance and the door is 870mm wide.

There is a railway crossing path with gates on either side to get across the platform which measures 1220mm on both sides.

Goathland village is very pretty and was the setting for TV's Heartbeat. You can step back in time to the 1960's when you visit and also admire the amazing views of the North York Moors. 

The path into Goathland from the station has several potholes and an uneven surface which can make it difficult for wheelchair users to use. It is also very steep and those with difficulty walking may also find it a challenge - the gradient measures between 17 and 19 degrees. We would not recommend this be attempted in a manual wheelchair.

We provide wheelchairs.

Customer care support

Some staff have disability awareness training.