Welcome
Wheelchair access is available to the Box Office, Cinema, Main Hall, Meeting Rooms, Cafe-bar, and toilets from the lift at our Eastgate Street entrance or Kings Walk car park entrance.
We also offer disabled parking and ramp access through our Kings Walk car park entrance on the fourth level.
We are pleased to offer a free ticket to any personal assistant or carer accompanying a disabled person. Please advise the box office in advance if we can do anything to make your visit easier.
An induction loop to assist the hard-of-hearing is available in our Box Office, Cinema and Main Hall.
Level access
There is level access from the main entrance to:
Box OfficeBar-CafeLevel 2 accessible toilet, GalleryLevel 2 accessible toilet, concourseLevel 3 accessible toiletBar-CafeCinemaCar ParkHearing
Visual
General
Getting here
Travel by public transport
Flat routes available between both bus stop & train station.
Travel by taxi
Parking
Front of building drop off available between 5pm-10am.
Arrival
Path to main entrance
Main entrance
Getting around inside
Lift
Main Lift
2nd floor chair lift
Cinema lift
Ticket/ information desk
Box Office
Things to See and Do
Spectator/ Audience viewing areas
Gig Barrier
We have a viewing area for wheelchair users during 'standing' events, which is at the far side of the gig barrier and can be accessed by going infront of the gig-barrier infront of the stage.
For 'seated' events we can reserve spaces on the left hand side of the room for wheelchair users, allowing them an ease of exit if needed.
Bar-Cafe
Public toilet
Level 2 accessible toilet, Gallery
Public toilet
Level 2 accessible toilet, concourse
Public toilet
Level 3 accessible toilet
Place to eat and drink
Bar-Cafe
Cinema
Getting around outside
Customer care support
Emergency evacuation procedures
Customer care support
Our cinema listings are available to collect from the Box Office in large print format. A downloadable version is also available via our website.
On our accessibility page of our website, we have printable journey maps for customers needing them to be able to download. These maps show the journey for customers if they are new to the building.
We also offer customers to come to the building before any event, screening or meeting to be able to view the building and the journey from entrance to the event/screening or meeting that they are attending.