Accessibility Guide for Glen Moray Distillery

Welcome

Glen Moray is a small authentic working distillery with bags of atmosphere and real people going about their business – making whisky. We offer a range of distillery tours and tastings as well as a coffee shop and gift shop.

Our Visitor Centre includes a small coffee shop serving light lunches, homemade soups, cakes and biscuits. Enjoy a bite to eat before your tour, relax with a tasting after your lunch or just pop in for a cup of coffee. In the summer months our outside seating area allows you to enjoy a bit of fresh air with a whisky or even a beer. Dogs are welcome in our outside seating area.

Glen Moray Visitor Centre with outside seating and entrance ramp

Level access

The main entrance has level access. The ramp is permanent.

There is level access from the main entrance to:

Main Visitor Centre Welcome Desk Tasting Bar Visitor Centre Toilets Coffee Shop Outdoor Eating Area Gift Shop Smoking Area

Hearing

The fire alarm has flashing lights.

Visual

Glass doors have contrast markings.

Some parts of the venue have low lighting.

General

We have a complimentary ticket policy for personal assistants.

There is a public toilet for disabled visitors.

We have emergency evacuation procedures for disabled visitors.

Getting here

For further information on accessible travel in Scotland, go to Transport Scotland.

https://goo.gl/maps/kkV3UuZGnPS2

Bruceland Road

Elgin

IV30 1YE

Travel by public transport

You can get to Glen Moray Distillery by bus and train.

The nearest bus stop is at Dr Grays Hospital, Elgin. The bus stop is 0.6 miles / 1.0 km from Glen Moray Distillery.

The nearest train station is Elgin. The train station is 1.3 miles / 2.1 km from Glen Moray Distillery.

The walk from the train station takes approximately 25mins and is fairly flat until reaching a steep hill before the distillery. There is a taxi rank available at the train station and information boards with taxi numbers should be displayed if there is no available car.

Travel by taxi

You can get a taxi with Grab A Cab by calling 0744 322 7140. You can get a taxi with A2B Cabs by calling 01343 556655. The taxi company has a wheelchair accessible vehicle.

Mobile reception at the Visitor Centre can be poor so staff are happy to call a taxi of your choice to arrange a collection for you.

Parking

We have a car park. There are accessible parking spaces. The parking is less than 50 metres from the main entrance. Parking is free.

There is not a designated drop-off point as we are a small site but customers are welcome to pull up in front of the entrance to drop off if required. From the car park to the entrance, there is level access. There is a permanent ramp.

The path is sloped.

Outside Visitor Centre including disabled parking spaces and open area for drop off

Arrival

Path to main entrance

From the street to the main entrance, there is level access.

The path is sloped.

Main entrance

The main entrance has level access.

There is a permanent ramp.

The door is 1600mm wide.

The main door is side hung and manual.

Double doors at the entrance can be opened fully if required if not already held open.

Getting around inside

Visual Impairment - General Information

We have contrast markings on all glass doors.

Some parts of the venue have low lighting.

Glen Moray Warehouse 1 with low lighting levels

Ticket/ information desk

Welcome Desk

From the main entrance to the desk, there is level access. The desk has a low section.

Our welcome desk for ticket sales and information is a flexible area where guests are greeted. There is a lower level area to one side and staff will always come out from behind the desk if assistance is requested or required in any way necessary.

Things to See and Do

We have a complimentary ticket policy for personal assistants.

Main Visitor Centre

From the main entrance to this area, there is level access. Some display information is low, for wheelchair users. There are seats.

Bar

Tasting Bar

From the main entrance to the bar, there is level access.

Public toilet

Visitor Centre Toilets

There is a public toilet for disabled visitors.

From the main entrance to the public toilet, there is level access.

Access to toilets including accessible toilet and baby change

Shop

Gift Shop

From the main entrance to the shop, there is level access. The route through the shop is 800mm wide, or more.

Our gift shop has a wide open central area with no pathways or restrictions. Shelving extends to almost 1800mm, a member of staff will always be available to assist customers who cannot reach or see anything on upper levels.

Place to eat and drink

Coffee Shop

From the main entrance to the dining area, there is level access. To get to a table, there are no steps.

The route through the dining area is 800mm wide, or more.

There is no background music.

The table and plates have high colour contrast.

Our coffee shop and kitchen are happy to help customers with dietary requirements to find something suitable on our menu, or make something specific with advance notice. Customers are also welcome to bring in any items that we do not provide. We do however run a very small kitchen and do not have dedicated allegen-free zones at all times.

Any requests or enquiries can be directed to the kitchen by calling 01343 550900.

Glen Moray Coffee Shop and main entrance

Place to eat and drink

Outdoor Eating Area

From the main entrance to the dining area, there is level access. There is a permanent ramp. To get to a table, there are no steps.

There is no background music.

The table and plates have high colour contrast.

Our outside seating area is available for our coffee shop and Visitor Centre customers to use for eating, drinking and whisky tastings. Dogs are also welcome in the outside area.

Picnic benches and entrance to outside seating area

Outdoor seating area at Glen Moray Visitor Centre

Getting around outside

Smoking

Smoking Area

From the main entrance to the smoking area, there is level access. There is a permanent ramp.

The smoking area is a small designated space to the right hand side of the Visitor Centre. This is the only permitted smoking area on site.

Customer care support

Accessibility equipment

Grass areas available at the entrance to the distillery

Emergency evacuation procedures

We have emergency evacuation procedures for disabled visitors.

The fire alarm has flashing lights.

We have other services for people with accessibility requirements.

As some of our production areas are not accessible we tailor our tours and provide additional guides to help accommodate any guests who cannot participate in the whole tour route. Advance communication from guests will help us to do this.