Our visitor attraction is on Edinburgh's principal shopping area, Princes Street, where we’ve been inspiring visitors to Edinburgh about the joys of Scotch Whisky for over 25 years.
Whether you take a tour, visit our shop or restaurant, or enjoy an event or tasting here, we guarantee a sensational experience.
We are fully accessible for wheelchair users and can cater for anyone with other specific access requirements.
Please get in touch if you require any further information about specific access or need advice on planning your visit.
Getting hereFor further information on accessible travel in Scotland, go to Transport Scotland.
Travel by public transport
Travel by taxi
Accessible taxis should be booked in advance. To access the attraction please ask to be dropped off at our front entrance. From April to October there is restricted vehicular access to Princes Street, however drop-offs and pick-ups are allowed for disabled visitors.
There is no parking at the attraction, however there is an NCP car park on Cowgate Street with 750 spaces, 6 of which are blue badge holder bays. The NCP car park is 1 miles from the attraction. There are intercoms located at the entrance, exit and pay machines if assistance is required. There is on-road parking around the venue as well, however this is charged by the hour.
The surface from the on-road parking area and car park to the entrance of the attraction is a mix of both paved and cobblestones.
The lighting in the NCP car park is new LED lighting. Street lights light the route to the attraction.
Path to main entrance
The walkway to the reception desk has a small incline. There is a projected image on the flooring area as you enter. The floor is made of stone.
Getting around inside
Visual Impairment - General Information
Lift to most floors
Ticket/ information desk
There is bench seating available in this area. The area is well and evenly lit by ceiliing spot lights. There is a complimentary ticket policy for carers; this excludes any whisky consumption. There is a hearing loop at till points. If required, assistance can be given through the use of hard of hearing scripts, magnifying glasses or pens and pads or paper.
There is also a touch-screen prviding information in 20 launguages at reception.
Things to See and Do
The tour - barrel car ride
Our barrel ride is available in 15 languages. The barrel has speakers within it and an induction loop. Scripts can be provided. The barrel car ride does have an elemennt of flashing lights, however this is only for the first ten minutes of the tour and customers can opt out of this option if they want to. There is a ramp for wheelchair users to use to enter the accessible barrel, and staff are on hand to assist with this. To get into the barrel the wheelchair user must enter backwards, to exit you must face forward. There is also a seat within the accessible barrel for an accompanying customer. Customers exit the barrel ride in a dimly lit area. After the barrel ride, customers are given a phone style handset for the audio tour, available in 8 languages including, British sign language and American sign language. The next area of the tour is accessed by either stairs or the lift.
The Sense of Scotland Room
The Sense of Scotland Room has a 180 degree screen which has an audio-visual presentation. Customers are seated throughout the presentation on wooden benches. There is space for two wheelchairs within this area. The language devices can also be used here. Visitors are given a postcard with a map of Scotland and the whisky producing regions are highlighted by a 'scratch and sniff' mechanism. High contrast colours have been used and thick lines have been used to enable those with a sight impairment to be able to distinguish between the regions.
The Blender's Sample Room
The Blender's Sample Room is the next area on the tour, which is accessed from The Sense of Scotland Room via a widened doorway (950 mm wide). There is space for two wheelchairs in this room. There is a film and the tour guide also wears a microphone. The language devices can also be used here. The room is dimly lit. Coloured spot lighting is used to project onto the bench in front of you.
The Diageo Claive Vidiz Scotch Whisky Collection
The next area on the tour is accessed through a widened doorway from The Blender's Sample Room. The Diageo Claive Vidiz Scotch Whisky Collection is a room with floor to ceiling bottles of whisky lit by LED lights. This part of the tour is not seated, however a seat can be requested if required. A whisky tasting is conducted in this area. The language devices can be used here. The flooring in this area is marble.
The McIntyare Whisky Gallery and Bar
The tour ends in the McIntyre Gallery and Bar. This is a large, brightly lit area with wooden flooring and seating. There are two steps up to a viewing gallery showing views to the south of Edinburgh. The rest of the area is flat. There is a lowered area at the bar. To exit the McIntyre Gallery there is a set of stairs down to a mezzanine level in the shop or the lift can be taken to the ground floor.
Unisex Accessible Toliet
There are horizontal grab rails located to the left of the toliet. There are baby changing facilities within this toliet. There is another public toliet on the first floor.
The flooring within the shop is a mixture of carpet and wood. There are two entrances to the shop. The main entrance is 1200 mm wide, while the side entrance is 840 mm. The shop is located over two floor, with a small mezzanine level only accessed by stairs. Our staff are available to assist customers who require merchanise from the mezzanine level. There is a low counter area and merchandise is displayed on shelves up to a height of 1880mm. Staff are available to help customers who require assistance to navigate between fixtures throughout the shop. There is low level background music playing as well as whisky-related noises which come from the wonder wall audio visual feature. A hearing loop system is available at all till points.
Place to eat and drink
Amber Restaurant and Bar
With advanced notice, all dietary requirements can be catered for. We also provide soya milk for coffee, tea and hot chocolate. The Amber Restaurant Whisky bar is adjacent to the main restaurant and serves over 400 whiskies. There are tables and chairs to sit on and bar seats. The nearest accessible toilet is located beside the main entrance to the restaurant.
Getting around outside
Customer care support
We welcome assistance dogs and can provide water bowls for them. Please ask staff for assistance.
Emergency evacuation procedures
In the case of an evacuation, all customers inside the Attraction will be led to safety by a member of the team or by a member of the fire brigade.
Customer care support