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Welcome

Arsenal Football Club was founded in 1886 by David Danskin.  In 1913 the team moved to Highbury and became known as Arsenal.  In 2006 Arsenal relocated a short walk from Highbury Stadium to the newly built Emirates Stadium.

Emirates Stadium is a purpose built, modern day football stadium.  Even walkways and ramped access is located all around the Stadium providing visitors who are disabled, visually impaired or a wheelchair user easy access.  The Stadium Tour and Museum starting point is located within the Armoury Store on Hornsey Road.  Once inside the Stadium, the tour route and the Museum walkways are clearly marked, lifts are accessible and ramps provided where necessary.

Emirates Stadium Tour is located inside the Armoury Store

Hearing

Some staff have disability awareness training.

Visual

Glass doors and full-height windows have contrast markings.
We have information in audio and BSL.

General

We have a concessionary rate for disabled visitors.
We have a complimentary ticket policy for personal assistants.
There is a public toilet for disabled visitors.
Some staff have disability awareness training.
We have emergency evacuation procedures for disabled visitors.

Getting here

Emirates Stadium
Hornsey Road
London
N7 7AJ

Travel by public transport

You can get to Emirates Stadium Tour and Museum by bus, train and metro.
All TFL main bus routes are wheelchair accessible. The nearest bus stop is Holloway Road Bus Station, stop SU - 43, 153, 263, 271, 393, N41 The bus stop is 0.2 miles / 0.3 km from Emirates Stadium Tour and Museum.
The nearest train station is Drayton Park. The train station is 0.3 miles / 0.5 km from Emirates Stadium Tour and Museum.
The nearest underground station is Holloway Road. The underground station is 0.2 miles / 0.3 km from Emirates Stadium Tour and Museum.

The closest underground stations are not wheelchair accessible.  However some ambulant disabled guests (e.g. people using walking sticks) may be able to use them.

Travel by taxi

You can get a taxi with Yellow Cars by calling 0207 700 1111. The taxi company has a wheelchair accessible vehicle.

Parking

We have a car park. There are accessible parking spaces. The parking is less than 50 metres from the main entrance. Parking is free.
There is a drop-off point at the main entrance. The drop-off point has a dropped kerb.
From the car park to the entrance, there is level access. The route is 780mm wide, or more.

There are a limited number of Blue Badge parking spaces within the Emirates Stadium and must be booked in advance.  The car park entrance is situated at the Security Entrance on Queensland Road.  Please call 020 7704 4504 to book.  Upon arrival within the Stadium, the Security team will advise of an appropriate car parking space and area.  All pavements onto the tour route have drop curbs for wheelchair and disabled access.

On street parking is also available for Blue Badge holders.  Further information can be found via www.islington.gov.uk.

Arrival

Path to main entrance

From the street to the main entrance, there is level access.
The path is 800mm wide, or more.

Main entrance

The main entrance has level access.
The door is 2007mm wide.
The main door is side hung and automatic.

The Stadium Tours and Museum ticket desk is located inside the Armoury Store on Hornsey Road.  Upon entering the store please turn right.  There are yellow navigational light boxes suspended from the ceiling to aide direction as well as staff who can provide further assistance.  The doors are manual and open outwards, away from the Store.  Access to the ticket desk is step free and floor surfaces are flat, even and tiled.  The store is well lit with both ceiling lights and wall lights throughout.

Stadium Tour Entrance located inside Armoury Store

Getting around inside

Visual Impairment - General Information

We have contrast markings on all glass doors and contrast markings on all full-height windows.

Lift

We have 3 lifts.
You can get a lift to all floors.

Car Park to Directors Entrance

The lift door is 800mm wide.
The lift is 800mm wide. The lift is 2008mm deep.
The lift says the floor number at each floor.
The lift buttons have raised numbers or letters.
The lift shows the floor number, at each floor.
View of lift from the Car Park level Interior view of lift

Lift to all floors - Players Entrance, Directors Entrance, Directors Box and Diamond Club

The lift door is 1000mm wide.
The lift is 1360mm wide. The lift is 1990mm deep.
The lift says the floor number at each floor.
The lift buttons have raised numbers or letters.
There are 2 lifts available for guest use in these areas. The lifts will be used by all guests in order to access from Diamond Club to Players Entrance.
View of lift from Diamond Club Interior view of lift

Museum Lift

The lift door is 900mm wide.
The lift is 900mm wide. The lift is 1035mm deep.
The lift buttons have raised numbers or letters.
The lift is accessible by key only. There are staff members available on both floors to assist.
View of lift from Museum main entrance Interior view of lift

Ticket/ information desk

Stadium Tour Ticket Desk

From the main entrance to the desk, there is level access. The door is 2007mm wide, or more.

There are 4 tills situated at the Stadium Tour ticket desk.  Whilst there is no low level desk staff will provide all assistance required including walking round to the guest side of the desk to assist where neccessary.

Stadium Tour Ticket Desk

Ticket/ information desk

Audio Handset

From the main entrance to the desk, there is level access. The door is 1600mm wide, or more.

Audio handsets are handed out opposite the Stadium Tour Ticket Desk.  Handsets are available in 10 languages inlcuding British Sign Language (BSL).  Staff members will select the language for guests and explain how the handset works.  The handset is touch screen and each area of the tour has an individual number which is signposted.  Across the route there are spare handsets that staff members can provide if the handset the guest has fails to work correctly.  In ear headphones are provided to all guests however there are a small number of over the ear headphones that can be provided on request.

Tour Entrance/Handset Hand Out Audio Guide Handset

Things to See and Do

We have a concessionary rate for disabled visitors.
We have a complimentary ticket policy for personal assistants.

Car Park Level To Directors Entrance

From the main entrance to this area, there is level access. The route is 420mm wide, or more. The door is 1600mm wide.
Some display information is low, for wheelchair users.

The Car Park level provides as a walkway from the main entrance of the tour route to where the primary tour begins.  Directional and numbered signage is provided along the entire route as well as audio via the handset.

There is 1 lift from Car Park level to Directors Entrance.

Car Park View 1 Zebra Crossing in Car Park (Staff Assisted) Car Park View 2 Highlighted Low Level Flooring Car Park Level Directors Entrance Example of Tour Signage Example of Tour Signage

Directors Entrance

From the main entrance to this area, there is level access. There is a lift.
Some display information is low, for wheelchair users.

Directors Box

From the main entrance to this area, there is level access. There is a lift.
The door is 1450mm wide.
Some display information is low, for wheelchair users. There are seats.

Directors Box is formed of 2 areas - internal and external.  The external area has seating for all guests.  There are steps to the seats however the back row is on a flat level surface and there is sufficient space for wheelchair users on the back row to postion themselves comfortbaly and not be interupted by other guests.

Entrance view of Directors Box (internal) Entrance view of Directors Box (external)

Diamond Club

From the main entrance to this area, there is level access. There is a lift.
Some display information is low, for wheelchair users.

Players Entrance & Exhibition Room

From the main entrance to this area, there is level access. There is a lift.
The door is 1800mm wide.
Some display information is low, for wheelchair users.

The exhibition room has a paid for photo opporunity service situation inside it.  There are barriers within the room however staff members will remove the barriers and create an easy accessible route for guests who require additinal assistance.

Entrance Doors to Exhibition Room Exit Doors from Exhibition Room Exit from the Players Entrance

Away Changing Room

From the main entrance to this area, there is level access. There is a lift.
The door is 1700mm wide.
Some display information is low, for wheelchair users. There are seats.

The Away Changing Room has adequate seating for all guests.

Away Changing Room Entrance Example of seating in Away Changing Room

Home Changing Room

From the main entrance to this area, there is level access. There is a lift.
The door is 1750mm wide.
Some display information is low, for wheelchair users. There are seats.

The Home Changing Room has adequate seating for all guests.

Home Changing Room Entrance Away Changing Room Corridor Example of seating in Home Changing Room

Head Coach Office

From the main entrance to this area, there is level access. There is a lift.
The door is 1150mm wide.
Some display information is low, for wheelchair users. There are seats.
Entrance Corridor to Head Coach Office

Pitchside/Home Dugout

From the main entrance to this area, there is level access. There is a portable ramp. There is a lift.
The door is 2360mm wide.
Some display information is low, for wheelchair users. There are seats.

Pitchside/Home Dugout has adequate seating for all guests.

Entrance to Pitchside Pitchside Seating

Flash Interview Room

From the main entrance to this area, there is level access. There is a lift.
The door is 870mm wide.
Some display information is low, for wheelchair users.

There are 2 Flash Interview rooms open for guest access.

Flash Interview Room Corridor Flash Interview Room 2

Press Conference Room

From the main entrance to this area, there is level access. There is a portable ramp. There is a lift.
The door is 870mm wide.
Some display information is low, for wheelchair users. There are seats.

The Press Conference Room has adequate seating for all guests.

Press Conference Room Entrance Press Conference Room Seating Press Conference Room Exit

Media Lounge

From the main entrance to this area, there is level access. There is a portable ramp. There is a lift.
The door is 1680mm wide.
Some display information is low, for wheelchair users. There are seats.

The Media Lounge is primarly an exit route for guests.  Situated in the Media Lounge are 5 Tour Certificate machines where guests can complete information to receive a free tour certificate in the Armoury Shop.  The certificate machines are situated 630mm from the floor and are 1000mm in height.  Any guests who are unable to complete their information on the screen are able to provide their details to a member of staff in the Armoury who will provide the certificate for them.

Tour Certificate Machines

Public toilet

Media Lounge Toilet

There is a public toilet for disabled visitors.
From the main entrance to the public toilet, there is level access. There is a portable ramp.
There is a lift.
The toilet door is 880mm wide.
The direction of transfer onto the toilet is to the left.
The toilet seat is 530mm high. The toilets have handrails.
Accessible Toilet Door Accessible Toilet

Public toilet

Museum Toilet

There is a public toilet for disabled visitors.
From the main entrance to the public toilet, there is level access. There is a lift.
The toilet door is 880mm wide.
The direction of transfer onto the toilet is to the right.
The toilet seat is 500mm high. The toilets have handrails.
Accessible Toilet Door Accessible Toilet

Getting around outside

Customer care support

Accessibility equipment

The audio handset has British Sign Language available.

Disabled guests who require the use of a guide dog are able to bring them into the Stadium and Museum to aide assistance.

There is a designated dog toilet provided close to turnstile E, situated near the Arsenal Museum.

There is no designated area however staff would be able to assist in finding a suitable location.

Emergency evacuation procedures

We have emergency evacuation procedures for disabled visitors.

All staff members are training in emergency and evacuation situations.  Security will also provide additional assistance in all emergency situations.

Customer care support

Some staff have disability awareness training.
We have information in audio and BSL.

The Stadium Tour is a self-guided audio tour available in 10 languages including British Sign Langauge (BSL).

Guide info
Any information, comments and views made available to users via this Accessibility Guide are provided directly from third party business operators. VisitEngland and VisitScotland do not endorse or validate this information. Any reliance on this Accessibility Guide is at your own risk. This guide is not intended to be a substitute for users making their own checks, inquiries and investigations directly with the business operators prior to making any booking or visiting the venue.