Accessibility Guide for DIG: An Archaeological Adventure

Travel by public transport

You can get to DIG: An Archaeological Adventure by bus and train.

The nearest bus stop is a string of stops around the corner along Stonebow. York First buses, Coastliner, and CityZap all have stops along there. The bus stop is 0.1 miles / 0.2 km from DIG: An Archaeological Adventure.

The nearest train station is York Rail Station. The train station is 0.8 miles / 1.3 km from DIG: An Archaeological Adventure.

York is on the East Coast main line between London and Scotland. It takes less than two hours to get to York from London. Trains run every half an hour, with at least 25 direct trains each week day.

 

Direct rail services also run to York from many of the UK's main regional centres. York can be reached easily from all the following centres: Edinburgh, Glasgoe, Birmingham, Bristol, Leeds, Manchester, Newcastle, Nottingham, and Liverpool. There are direct trains to and from Manchest International Airport that run every hour during the day.

Travel by taxi

You can get a taxi with Streamline by calling 01904 656565. The taxi company has a wheelchair accessible vehicle.

You can get a taxi with Six Five Nine by calling 01904 659 659 .

Parking

The nearest drop off point for taxis is the taxi rank along St Saviourgate - right outside the attraction. There is level access from the pavement and a slight ramp from street level.

Prices for admission are:

Adult £7.00
Child (3-16) £6.50
Concessions £6.50
Family 4 (two adults, two children) £22.00
Family 5 (two adults, three children) £25.00

We also offer free admission to Max card holders and carers.

Additionally, we offer a Pastport card which allows free admission to all five of our sites (DIG, Jorvik Viking Centre, Barley Hall, the Richard III Experience and the Henry VII Experience) for a year. Prices for our pastport are:

Adult £20.00
Child (5-16) £13.00
Concessions £16.00
Family 4 (two adults, two children) £55.00
Family 5 (two adults, three children) £60.00

All tickets are valid for a full 12 months.

Path to main entrance

From the street to the main entrance, there is level access.

Main entrance

The main entrance has level access.

The main door is side hung and manual.

Visual Impairment - General Information

We have contrast markings on all glass doors.

Lift

We have 1 lift.

You can get a lift to all floors.

Lift to all floors

The lift is a platform lift.

The lift door is 900mm wide.

The lift is 1100mm wide. The lift is 1370mm deep.

The lift can only carry either one wheelchair user and carer, one adult plus a pushchair or 2 adults at a time. The maximum load for the lift is 400kg.Please note that these measurements are working measurements, which means that they cannot be exceeded.

Ticket/ information desk

Front Desk

From the main entrance to the desk, there is level access. The route is 860mm wide, or more.

The door is 860mm wide, or more.

The desk has a low section.

Our admissions area has a stoned floor so it is not a perfectly smooth surface.

Generally there is not a queue for DIG as most tend to pre-book for a time slot, but in the event of a queue, visitors with disabilities or additional access needs do not have to wait in the queue. Please make yourself known to the staff member at the desk and they will serve you as soon as possible.

There is full wheelchair access throughout DIG. Due to space restrictions on tour these may be limited per tour but not for access to the building.

Things to See and Do

We have a complimentary ticket policy for personal assistants.

We have display information in: large print.

Site Hut

From the main entrance to this area, there is level access. The route is 930mm wide, or more. The door is 930mm wide.

Some display information is low, for wheelchair users. There are seats.

This is the first area of the tour. Visitors will go into our site to have a brief chat about archaeology and what they will be doing on the tour. They may also be able to see some real artefacts from some of our exacavations around York. The site hut is a small room dressed like a site hut on a real excavation site, and there are three benches for guests to sit on. 

Dig Sites

From the main entrance to this area, there is level access. There is a permanent ramp. The route is 825mm wide, or more. The door is 1090mm wide.

Some display information is low, for wheelchair users.

This is the second part of the tour. Four dig sites, each based on a different excavation site in York, are filled with rubber soil for visitors to dig around and uncover artefacts like a real archaeologist. Each dig site represents a different period: Victorian, Medieval, Viking, and Roman. There are lips on three of the four dig sites, and all the artefacts are stuck down to the floor, which is textured. There is a ramp and pathway alongside the dig sites that is flat and there are two level areas to rest wheelchairs in. There are also sieves, which are 890mm tall, on each dig site that allow visitors to sift through the soil and discover some small finds. There is also a handling collection that the tour guide may bring out, where visitors to touch real artefacts from these excavations.

Allergy note: in the Viking site, there are oyster shells, and we cannot guarantee there is no cross-contamination to the other dig sites, so anyone with a severe shellfish allergy should alert a staff member. We can provide latex gloves or find another suitable activity.

Ask an Archaeologist Table

From the main entrance to this area, there is level access. The route is 930mm wide, or more. Some display information is low, for wheelchair users.

This is the final part of the tour. Here, visitors will handle real Viking artefacts in a series of activities to see what archaeologists learn from artefacts during the post-excavation process. All artefacts are kept in trays that rest on a horseshoe-shaped table, which has a clearance of 745 mm and spaces for wheelchair users to pull up to. Though there is no permanent seating in the area, there are folding chairs and stools that can be obtained from a staff member.

Allergy note: like the dig sites, there are oyster shells present in most of the trays. Again, please alert a member of staff if anyone has a severe shellfish allergy and we can provide latex gloves. Also, some preserved nuts (hazelnuts) are kept in one of the cupboards - if anyone has a severe nut allergy, please alert the tour guide and the nuts will not be brought out.

Public toilet

Accessible Toilet

There is a public toilet for disabled visitors.

You need a RADAR key to open the public toilet.

From the main entrance to the public toilet, there is level access. The route is 930mm wide, or more.

The toilet door is 930mm wide.

The direction of transfer onto the toilet is to the left.

There is 830mm at the side of the toilet. There is 1130mm in front of the toilet. The toilet seat is 420mm high.

Shop

Main shop

From the main entrance to the shop, there is level access. The route is 740mm wide, or more.

Our shop area has a stoned floor so it is not a perfectly smooth surface. Additionally, metal pillars which support the floor overhead are located within the shop and therefore reduce clearance around the shop. We are working to improve the accessibility of the shop within the building constraints we have.

Activity Tables

From the main entrance to this area, there is level access. The route is 640mm wide, or more.

There are four activity tables, each at 720mm high, for visitors to enjoy before or after their tour. Each table has three activities on it, all relating to different archaeological techniques and different excavations that have taken place in York. They're offer a variety of tactile, digital, and sensory activities.

Exhibition Galleries

From the main entrance to this area, there is level access. The route is 890mm wide, or more.

The door is 1130mm wide.

Our two exhibition galleries provide an introduction to our Hungate excavation - Hungate being the area of York where DIG is located. There is a collection of finds from these excavations, as well as some activities and a chance to sort  real Roman pottery. There is also a human skeleton on display, as well as two videos (no sound) about the excavation.

Community Gallery

From the main entrance to this area, there is level access. The route is 1000mm wide, or more.

The door is 1520mm wide.

Our community gallery is a temporary exhibition space that changes regularly. Hands-on activities are there, as well as a (non-subtitled) video and audio description of the text panels. The table in the room has 700mm clearance and space for wheelchair users to pull up to.

Please note: this exhibition changes every six weeks and some media may change with each new installment. 

Classroom

From the main entrance to this area, there is level access. There is a lift.

From the lift to this area, the route is 830mm wide, or more. The door is 830mm wide.

This room is used by schools for their workshops. The inside changes according to the workshops needed, but when there are no schools using it, the room also doubles as a quiet space for anyone who needs it. The classroom is carpeted.

Little Diggers

From the main entrance to this area, there is level access. There is a lift.

From the lift to this area, the route is 790mm wide, or more. The door is 790mm wide.

This is our Under 5's play area. It includes a tent, soft toys, books, colouring, blocks, and dress-up. The ground is covered in fake grass, and there is a small ledge on which visitors can sit. Please note that it is a small space, with the narrowest area being 740 mm across. You must also cross the lunchroom to access it, which may be difficult to maneuver if schools are using the space.

Lunch room

From the main entrance to this area, there is level access. There is a lift.

From the lift to this area, the route is 850mm wide, or more. The door is 850mm wide.

Our lunch room is a wide open mezzanine with tables and benches that can be set up for the use of visitors. When a school is in, this is where they have their lunch, and it can be difficult to maneuver when all the tables and chairs are set up. There is also a high table along the wall that can be used by visitors.

York Revealed

From the main entrance to this area, there is level access. The route is 1000mm wide, or more.

This 12 minute multimedia presentation is located behind a red screen near our community room. It takes visitors through each of the four excavations represented on our dig sites, explaining what we can learn and how we can learn these things as archaeologists. There are no subtitles, but a transcript of the video is available from the admissions desk. There are four moveable benches of staggered height, and the presentation can be seen from all angles. Part of the floor is made of reused grave slabs, so it is not a perfectly smooth surface.

Picnic Area

Picnic Area

There is a permanent ramp. Some tables have space for wheelchair users. You can bring your own food to the picnic area.

There is no car park on site, however the picnic area is accessed through the rear exit of the museum. The picnic tables are moveable and can be rearranged as needed. The paving in the picnic area is a combination of brick, re-used gravestones, and loose gravel. The tables are sheltered by a large chestnut tree and is a quiet area of town.

Please note: currently, there are building works along St Saviourgate right next to DIG, and often it is very noisy during the day with construction sounds.

Sensory Garden

From the main entrance to this area, there is level access.

Our garden outside has been designed specifically as a sensory experience. With a wide variety of colours, smells, and textures, as well as archaeological information, it is a fun and informative experience. There are plants that were used as medicine in the past, some examples of Medieval stonework that can be touched, and an array of wildlife that comes to the garden as well.

Allergy note: as we have flowering plants, we often have bees and sometimes wasps in the garden. Please use with caution if you are allergic to bees.

Accessibility equipment

We provide wheelchairs. Wheelchairs are free.

We also provide ear defenders, a number of folding chairs around the museum, large print guides, visual stories, and subject to availability, we have a quiet space.

Sensory bags are available at all our admissions desks subject to availability on the day. They contain a set of ear defenders and various tactile & visual items, some of which can be bought from our attractions shops.

Breastfeeding is welcome at all our sites.

For a list of more items, please go to http://digyork.com/visit-dig/accessibility/.

Dogs may toilet in the garden area - please avoid near the picnic tables. There is a stony area near the front of the building, along the railing, that is preferred for dogs to use.

We have an area to charge mobility scooters and battery powered wheelchairs.

You can hire mobility equipment from Mobility Equipment Hire by calling 0800 994 9000.

Emergency evacuation procedures

We have emergency evacuation procedures for disabled visitors.

DIG is located inside a Grade II* listed medieval church and has a very open floor plan. In the case of emergency, staff are trained to help everyone evacuate quickly and efficiently, including visitors with disabilities. 

Customer care support

All staff have disability awareness training.

Some staff have BSL training.

All DIG tours are fully guided by a member of staff and therefore are personalised depending on the group. All of our tour guides have recieved Welcome Host Plus training as well as Blue Assist training. As a team, we are currently learning BSL with the aim of providing BSL tours on request as well as BSL enhanced tours on a regular basis. Some tour guides also have Dementia Friends training and Autism Awareness training, and we are working on making sure all tour guides are trained in these. DIG, along with all the other attractions in the Jorvik Group, has recently been awarded the Autism Friendly Award 2018 by the National Autistic Society.

DIG is a very hands-on experience with an emphasis on tactile learning. Our tour guides are incredibly knowledgable in accessibility and are working constantly on making DIG as inclusive and accessible as possible. For further information, do not hesitate to email or call or even stop in and speak to a member of staff. Breastfeeding is welcome at all our sites.

We have other services for people with accessibility requirements.

DIG operates a traffic light sticker system for visitors should you wish to participate. If you are wearing a red sticker it shows you do not wish to be approached; a yellow sticker means you would like staff to answer questions when asked; green or no sticker means you are happy to be approached and spoken to. Please speak to a member of staff if you would like a sticker to use.

All of our tours are led by trained staff members, and are naturally personalised to the group. However, if you wish to have a tour tailor-made for your group, please email access@yorkat.co.uk or schools@yorkat.co.uk to discuss details. We have hosted tours for the RNIB, for visitors with autism, for wheelchair users, and for visitors with learning disabilities and are happy to create a specialised tour for your group as well!

Max card holders are entitled to free admission, and all carers are admitted free of charge.