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Welcome

A unique place where time has stood still. In the timeless village of Clovelly there are no cars and individually owed houses.  Explore the cobbled streets, watch skilled crafts people at work and enjoy coastal walks with breath-taking views. 

We aspire to be accessible to families and individuals of all ages and abilities, however, we recognise that the topography of the location presents mobility challenges; wheelchairs and pushchairs are NOT advisable on the steep cobblestone streets. Our team will do everything possible to ensure visitors can enjoy as much of the location as possible commensurate with their abilities. 

View of Main Street

Hearing

Some staff have disability awareness training.

Visual

Some parts of the venue have low lighting.

General

There is a public toilet for disabled visitors.
Some staff have disability awareness training.
We have emergency evacuation procedures for disabled visitors.

Getting here

Visitor Information Centre
Clovelly
Bideford
Devon
EX39 5TA

Travel by public transport

You can get to Clovelly by bus.
The bus stop is outside the Visitor Information Centre0.0

Bus route 319 is operated by Stagecoach and runs from Barnstaple to Hartland and stops at Clovelly Visitor Information Centre. It is also possible to travel from Bude to Clovelly via Hartland.  

Travel by taxi

You can get a taxi with Number 6 Taxis (Bideford) by calling 01237 666666. The taxi company has a wheelchair accessible vehicle.

Parking

We have a car park. There are accessible parking spaces. The parking is less than 50 metres from the main entrance. Parking is free.
There is a drop-off point at the main entrance. The drop-off point has a dropped kerb.

There are 3 marked parking spaces for Blue Badge holders.

Coaches may drop off outside the entrance to the Visitor Information Centre. Separate area for coaches  to park.

There is an accessible toilet in the car park - RADAR key required. 

Marked parking spaces Parking for coaches

Arrival

Main entrance

On arrival at the car park Main entrance on arrival

Getting around inside

Some parts of the venue have low lighting.

Ticket/ information desk

Visitor Information Centre (VIC)

From the main entrance to the desk, there is level access.

The Visitor Information Centre is at the arrival car park.

The Centre has two levels.

Upper Level is entry from the car park to the Admissions Counter where you pay for entry and can acquire a map and other information - there is also a cafe and outside seating with good views.

Lower Level - Accessible toilet, shop, theatre which shows a rolling short video about Clovelly, gift shop and exit to the craft workshops and village. There is also outside seating. The lower level is accessed either by stairs or an external ramp way.

The theatre has low level lighting. The video does not have sub titles.

It is possible to arrange a guided tour via the Visitor Information Centre. 

On leaving the Centre is approx 300m downhill to the top end of the Village - Main Street. 

Admissions desk Internal view - Upper Level 23 steps to lower level External access ramp to lower level Bench seating in Theatre Outside seating on lower level Lower level exit door to village Map at start of walk down to village Gift Shop - lower level

Clovelly Craft Workshops

From the main entrance to this area, there is level access. Some display information is low, for wheelchair users.

The Donkey Stables and Craft Workshops are a short walk downhill from the Visitor Information Centre.

The route is quite steep. There is handrail on the right hand side.

There is level access to the Pottery and Silk Workshops.

There is small threshold step to enter the Soap Shop.

Donkey rides are often available. The cost is £3 for a 7-8 minute ride to the nearby woods on a level acces trail. Please discuss any special needs with the manager.

 

Route down to Craft Workshops and village Entrance Entrance to Soap shop Entrance to Silk Workshop Entrance to Pottery Workshop Donkey rides are available Start of downhill cobblestone route to the village

Providence House (Museum)

The museum can be accessed from the Main Street and from the Fisherman's Cottage.

 There is information about Charles Kingsley and his relationship with Clovelly.

The wall mounted information boards are in large print with good contrast. 

Entrance from Main Street Information boards

Fisherman's Cottage (Museum)

There are seats.

The cottage may be accessed via Providence House or from a side street.

There are stairs to an upper floor with a handrail.

Much of the cottage has low lighting.

The doorways ways are narrow.

Entrance from side street Stairs to upper floor External stairs from/to Providence House

The Chapel of St Peter

There are seats.

The Chapel is reached via a cobble stone passage way from Main Street.

There is a threshold step to enter.

Entrance way Internal view

Clovelly Methodist Church

There are seats.

The church is reached via narrow passage ways from Main Street.

Visitors can play a video about the history of 'The Methodist Church' and watch while seated. There are no sub-titles.

Entrance way

Public toilet

Visitor Information Centre Car Park

There is a public toilet for disabled visitors.
You need a RADAR key to open the public toilet.
From the main entrance to the public toilet, there is level access. There is a permanent ramp.
The toilet door is 860mm wide.
The direction of transfer onto the toilet is to the right.
There is 800mm at the side of the toilet. There is 1800mm in front of the toilet. The toilet seat is 460mm high. The toilets have handrails.

Radar key available nearby in Home and Holidays shop.

Sensor operated light, pullcord, basin with single lever tap, hand dryer.

Next to ladies and gents toilets which are locked out of hours.

Access route Internal view

Public toilet

Visitor Information Centre - Lower Level

There is a public toilet for disabled visitors.
From the main entrance to the public toilet, there is level access. There is a permanent ramp.
The toilet door is 1000mm wide.
The direction of transfer onto the toilet is to the right.
There is 990mm at the side of the toilet. There is 1400mm in front of the toilet. The toilet seat is 460mm high. The toilets have handrails.

Also includes a baby changing table.

Sensor operated light.

Hand dryer, basin with 2 lever taps.

 

Internal view Baby changing table

Public toilet

Lookout

Ladies toilet near the 'Lookout' with 4 WCs.

Entrance

Public toilet

The Quay

Separate ladies and gents toilets near the Quay.

Ladies toilet includes a baby changing table.

Entrance to Gents Entrance to Ladies

Shop

Main Street Shops

There are a number of shops accessed from the Main Street. Most have at least one step to enter.

Post Office and General Stores Main Street with entrance to shop and gallery

Shop

Main Car Park

From the main entrance to the shop, there is level access. There is a permanent ramp. The route through the shop is 800mm wide, or more.

Only one unit at the car park is operated by Clovelly Estates

Shops at car park

Shop

Quay Shop (Seasonal)

Adjacent to Red Lion Hotel.

Seasonal opening times.

Sells ice creams and cold drinks.

Entrance from the Quay

Place to eat and drink

Baytree Cafe (Visitor Centre)

From the main entrance to the dining area, there is level access. To get to a table, there are no steps.
The dining area is self-service. If you need table service, staff can help you.
The route through the dining area is 800mm wide, or more.
There is background music.
We cater for sugar free (diabetic), vegetarian, gluten free (celiacs), lactose free (dairy free), nut free and vegan specific diets.

The self service counter is at a height of 850mm.

In the seating area there are 3 wall mounted TVs showing the same viedo as shown in the Theatre. There are no sub titles. 

High chairs are available.

Service area Seating

Place to eat and drink

Cottage Tea Room (not operated by Clovelly Estate)

To get to a table, there are no steps.
The route through the dining area is 800mm wide, or more.
There is no background music.
We cater for sugar free (diabetic), vegetarian, gluten free (celiacs), lactose free (dairy free), nut free and vegan specific diets.

Inside seating also available.

Access steps from Main Street Level access path from Main Street Internal step to enter Outside seating

Place to eat and drink

New Inn Hotel

There is background music sometimes.
We cater for sugar free (diabetic), vegetarian, gluten free (celiacs), lactose free (dairy free), nut free and vegan specific diets.

The New Inn is acccessed from the Main Street. There is a bar and seating area for food and drinks on the lower level.

Above the bar the Hotel provides accomodation and also manages Hamlyns B&B which is across Main Street.

The hotel has 8 ensuite bedrooms (one is a single). Two rooms have walk in showers.

Hamlyns B&B has 11 bedrooms most with shared facilities - only 2 are ensuite. Visitors eat breakfast  in the New Inn Hotel.

Only assistance dogs are allowed in the hotel dining room. 

Parking for residents is at the Visitor Information Centre car park.

 

 

 

 

Entrance to bar from Main Street Bar seating area Entrance to Hotel Stairs to bedrooms A double bedroom Ensuite bathroom Dining Room Entrance to B&B Typical bedroom

Place to eat and drink

Red Lion Hotel and Sail Loft

If you need table service, staff can help you.
There is background music sometimes.
We cater for sugar free (diabetic), vegetarian, gluten free (celiacs), lactose free (dairy free), nut free and vegan specific diets.

The bar is accessed from the Quay - there are 2 separate seating areas. The main bar and the Snug. Both have level access from the Quay. 

You can order food from the bar. Food is served to your table.

There are tables on the Quay for drinks and snacks.

The hotel is above the bar. It has 11 bedrooms - 9 are accessed via the internal staircase. Room 10 is next to Reception and is accessible.

Adjacent to the Red Lion is the Sail Loft with 6 bedrooms.  Room 14 is level access from the Quay parking area and has a level access bathroom. 

There is parking for residents next to the hotel.

Quay access to bar Bar seating Sug seating Access to Hotel Reception area Stairs to bedrooms Bedroom next to Reception Ensuite bathroom Sail Loft accessible bedroom Internal view Room 14 Level access bathroom Dining room Sail Loft stairs to upper bedrooms

Getting around outside

Entrance drive is from the approach road to Clovelly visitor car park.

Roadside parking. No designated disabled parking.

Honesty box on entrance to walled garden. Free for RHS members and with included entrance ticket bought at Visitor Information Centre.

There are NO toilets at the gardens.

There is a level access walk through woods from the Visitor Information Centre to the gardens - approx 2km round walk.

 

Entrance drive Entrance Accessible walkways Entrance to a greenhouse Walk through the woods to/from main visitor car park

Designated Walking Trail

Hobby Drive

The trail is 5000metres long. Some of the trail has a loose surface. The trail has seats.

Entrance to the Hobby Drive  starts just down from the Visitor Information Centre.

There is a side gate to the left of the main gate. 

There is seating at view points.

There is an information board about coast walks near the entrance gate.

Information about coast walks Entrance gate to Hobby Drive View of start of walk

Picnic Area

Clovelly Estate

Some tables have space for wheelchair users. You can bring your own food to the picnic area.

Ther are many areas on the Estate to enjoy a picnic.

Mount Pleasant (National Trust)

The Mount Pleasant memorial is a short walk (<100m) down from the Visitor Information Centre.

There is seating close to the memorial.

Steps down to the memorial Seating wih views

The Lookout

The Lookout is at the bottom of Main Street before the walk down to the Quay.

Seating is available to admire the views.

The Lookout with seating Route down from Lookout to the Quay

The Quay

The Quay Access to the beach Seating outside Red Lion

General Views

Steep cobblestone route to the village Route to the village Seating at top of Main Street View of Main Street Landrover route to the Quay and for Red Lion Residents Narrow walk way to RNLI

Customer care support

There are 2 defibrillators  - one is at the Visitor Information Centre. The other is at the Quay by the Red Lion Hotel. 

There are dog waste bins at the top of Main Street, The Lookout and the Quay.

Emergency evacuation procedures

We have emergency evacuation procedures for disabled visitors.

The Visitor Information Centre and hotels each have their own procedures. 

There are staff trained in first aid at locations around the Estate. 

Customer care support

Some staff have disability awareness training.
We have other services for people with accessibility requirements.

Landrover service provided to transport visitors to and from the Vistor Information Centre to the Quay. There is a small charge.

The landrover can carry 8 passengers.

The steps have a height of 280mm. 

There are lap belts.

Landrover service
Guide info
Any information, comments and views made available to users via this Accessibility Guide are provided directly from third party business operators. VisitEngland and VisitScotland do not endorse or validate this information. Any reliance on this Accessibility Guide is at your own risk. This guide is not intended to be a substitute for users making their own checks, inquiries and investigations directly with the business operators prior to making any booking or visiting the venue.