Accessibility Guide for Clea Hall Holiday Park

Welcome

At Clea Hall we want to make everyone's stay as enjoyable as possible, and are committed
to providing suitable access for all our guests, whatever their individual needs. We aim to
accurately describe our facilities and services to choose the right accommodation for your
specific requirements.
If you have any queries during your visit please contact one of the team via reception on
01697 342 880 or through email at enquires@clea-hall.co.uk

Watch the video: Clea Hall Holiday Park

Level access

The main entrance has level access. The ramp is permanent.

There is level access from the main entrance to:

Main Reception Entrance Laundry Building Tavern Swimming Pool changing Area Swimming Pool Toilets Main Park

Hearing

Some staff have disability awareness training.

Visual

Glass doors have contrast markings.

The walls and the doors have high colour contrast.

General

There is a public toilet for disabled visitors.

Staff are available 24 hours a day.

Some staff have disability awareness training.

We have emergency evacuation procedures for disabled visitors.

Getting here

Clea Hall Holiday Park

Westward

Wigton

CA7 8NQ

Travel by public transport

You can get to Clea Hall Holiday Park by bus and train.

Nearest bus stops to Clea Hall Holiday Park are Caldbeck or Red Dial. Both are approximately 3 miles away. There is also a village mini bus service available which requires booking in advance. The bus stop is 3 miles / 4.8 km from Clea Hall Holiday Park.

The nearest train station is Wigton. The train station is 5 miles / 8.1 km from Clea Hall Holiday Park.

Travel by taxi

There are taxi firms that operate from Wigton.

Parking

We have a car park. The parking is less than 50 metres from the main entrance. Parking is free.

There is a drop-off point at the main entrance. The drop-off point does not have a dropped kerb.

From the car park to the entrance, there is level access. There is a permanent ramp.

The path is sloped.

The route is 1200mm wide, or more.

The carpark is 5 meters away from reception.

The front has (5 Steps)

The side access has a ramp.

The main front door does have a raised threshold.

Arrival

Path to main entrance

From the street to the main entrance, there is level access.

There is a permanent ramp.

The path is 1200mm wide, or more.

The path is sloped.

Main entrance

The main entrance has level access.

There is a permanent ramp.

The door is 760mm wide.

The main door is side hung and manual.

The main entrance has 5 steps to the front or a slope to the side.

The main entrance door has an additional panel opening to 1240mm

The main entrance door has a 4" raised threshold.

Getting around inside

We have contrast markings on all glass doors and high colour contrast between walls and doorframes.

Main Reception Entrance

From the main entrance to reception, there is level access. There is a permanent ramp.

The door is 760mm wide.

The check-in desk has a low section for wheelchair users. You can sit down at reception.

The main reception entrance threshold is raised by 4 inches.

Site facilities

You can park next to your tent and caravan.

The toilets have handrails.

The direction of transfer onto the toilet is to the right.

There is 1170.00 at the side of the toilet.

There is 2000.00 in front of the toilet.

The toilet seat is 440mm high.

The basin is 770mm high. The taps are lever operated. There is space under the basin, with no pedestal or boxing.

Laundry Building

From the main entrance to the laundry, there is level access. There is a permanent ramp. The route is 1200mm wide, or more. The door is 760mm wide.

We have an iron and ironing board. You can use the ironing board sitting down.

Bar

Tavern

From the main entrance to the bar, there is level access. There is a permanent ramp. The route is 760mm wide, or more.

The door is 1000mm wide.

Swimming pool

Swimming Pool

From the main entrance to the swimming pool changing area, there is level access. There is a permanent ramp. The route is 780mm wide, or more.

The door is 780mm wide.

There is a wide changing cubicle, for wheelchair users.

From changing area to the swimming pool, there is level access. There is a permanent ramp. The route is 780mm wide, or more.

The door is 760mm wide.

The changing area is the accessible toilet.

There is a sloped incline from the changing area to the swimming pool.

Public toilet

Toilets

There is a public toilet for disabled visitors.

From the main entrance to the public toilet, there is level access. There is a permanent ramp.

The route is 1200mm wide, or more.

The toilet door is 780mm wide.

The direction of transfer onto the toilet is to the right.

There is 1170mm at the side of the toilet. There is 2000mm in front of the toilet. The toilet seat is 440mm high. The toilets have handrails.

Getting around outside

The Wooded Trail

The trail is 60metres long. Some of the trail has a loose surface. Uneven surfaces, leaves, mounds, roots The trail is sloped.

The Wooded Trail would not be reccommended for wheel chair users.

However there are plenty of open spaces around the park.

The main area has levelled access.

Main Park

From the main entrance to this area, there is level access. The route is 1200mm wide, or more. The entrance is 3000mm wide.

Customer care support

For a list of more items, please go to https://www.cleahall.co.uk/accessibility-guide/.

Our accessible toilet can accommodate assistance dogs. This can be found by the main entrance at the front of the holiday park.

We have an area to charge mobility scooters and battery powered wheelchairs.

Please ask reception for details. We can provide a covered area close to a power socket suitable for charging.

You can hire mobility equipment from Cumbria Mobility by calling 01228 538383.

Emergency evacuation procedures

We have emergency evacuation procedures for disabled visitors.

Customer care support

Some staff have disability awareness training.

We have information in audio and large print.

Staff are available 24 hours a day.

For Assisstance call 01697342880