Our visitor attraction is located in the centre of historic Canterbury, on St Margarets Street, just a short distance from the bus station and coach drop off point.
We have been welcoming guests from all over the world for over 30 years to a fun and engaging exhibition depicting a selection of Chaucers famous 'Canterbury Tales'.
We are fully accessible for wheelchair users and can cater for anyone with other specific access requirements.
Please get in touch prior to your visit so we can help concierge your experience to your individual needs.
Travel by public transport
The nearest train station is Canterbury East which is approximately 8 minutes’ (0.4 Miles) walk away. The station has a lift.
Canterbury West station is where you will arrive if taking the high speed rail link from London. This station has a passenger lift but is greater distance from the attraction (1.14miles). There are taxis available outside of both stations.
Travel by taxi
Canterbury Taxis offers wheelchair accessible vehicles however they reccommend booking 48hrs in advance due to high demand.
Canterbury city Council also has a search page for blue badge spaces on its website. Please visit https://www.canterbury.gov.uk/directory/20/blue_badge_parking_spaces
Path to main entrance
Getting around inside
Visual Impairment - General Information
Lift to all floors
Ticket/ information desk
The door width measurement has been made according to the width of the portable ramp. The actual doorway is much wider.
Things to See and Do
Main tour route
The main exhibition has low lighting which changes as guests progress through the tour route. The interpretation uses a mix of audio guide, moving objects and video.
Disabled access toilet and baby change
Please note that there is a left turn into the toilet. Wheelchair users may find they need to reverse into the toilet. A member of staff will assist by holding the door open. Unfortuantely our door is not automatic at this time.
Whilst the shop is not a large space, every effort has been made to keep the through routes clear of merchandise.
Getting around outside
Customer care support
We have one wheelchair and this is available for guests to use, free of charge. Please ensure you have pre-booked your tour where possible. We can only accomodate one wheelchair user in the building at any one time.
Although we cant offer a charging service, Canterbury Shop Mobility will kindly charge your mobility scooter or battery powered wheelchair and offer you hire of one of their chairs to help you enjoy the rest fo your day. Please visit their website for details on rates and opening times. http://www.cshopmobility.org.uk/
Emergency evacuation procedures
Although part of the tour is self guided, you are never far from a member of staff. In the event of a fire alarm, two staff will sweep the tour route within 3 minutes and ensure your safe evacuation. Please do not attempt to hide, it is important you remain on the main route.
Customer care support