Download this guide as docx

Welcome

Red brick two storey detached villa

Level access

The main entrance has level access.

There is level access from the main entrance to:

Bedroom: Bedroom 1 and Bedroom 2We have a washing machine and tumble drier in the propertyvilla lounge areaKitchenPrivate back garden

Bedrooms

We have non-allergic bedding.
There is a ceiling tracked hoist.
We have a portable hoist.

Level access bedrooms

The route to the bedroom is 750mm wide, or more.
The bedroom door is 750mm wide, or more.
There is unobstructed floor space 1200mm by 900mm, or more.
The bathroom has a level access shower.

Hearing

Some (bedroom) TVs have subtitles.
All staff have disability awareness training. Some staff have BSL training.

General

Staff are available 24 hours a day.
All staff have disability awareness training.

Getting here

9 Green Close, Moor Road
The Bay
Filey
North Yorkshire
YO14 9G

Parking

We have a car park. There is a drop-off point at the main entrance. The drop-off point has a dropped kerb.
From the car park to the entrance, there is level access. The route is 900mm wide, or more.

There are two disabled parking bays outside the property, clearly marked as disabled parking

Arrival

Path to main entrance

From the street to the main entrance, there is level access.
The path is 900mm wide, or more.

Main entrance

The main entrance has level access.
The door is 840mm wide.
The main door is side hung and manual.
When you arrive, we can help carry your luggage.

We offer guests a meet and greet service on arrival

Getting around inside

Lift

We have 1 lift.
You can get a lift to all floors.

Lift to bedrooms

The lift door is 870mm wide.
The lift says the floor number at each floor.
The lift buttons have raised numbers or letters.
The lift shows the floor number, at each floor.
This is a through floor lift from the ground floor to four of the bedrooms, including one of the accessible bedrooms with electric profiling bed and ceiling track with overhead hoist
first floor hallway showing entrance to lift control panel inside the lift

Bedrooms

All bedrooms have windows.
Bedrooms have ceiling lights, bedside lamps and natural daylight.
Lights are halogen and traditional filament. Some TVs have subtitles.
All bedrooms are non-smoking.
We have non-allergic bedding.
Some bedrooms have fitted carpets.
We can move the bedroom furniture, to improve accessibility.
We have bed blocks.
We have a portable hoist.

Accessible bedrooms

Accessible bedroom Bedroom 1 and Bedroom 2

From the main entrance to the bedroom, there is level access. There is a lift. The route to the bedroom is 810mm wide, or more. The bedroom door is 810mm wide. There is 1250mm at the side of the bed. There is 350mm under the bed.
There is a low clothes rail. You can use the rail sitting down.
There is a ceiling tracked hoist.
The bedroom is single. The bathroom is ensuite. The bathroom door is 1250mm wide.
The bathroom has a separate shower. The shower has a seat. The shower has a handrail.
The bathroom has a bath with an overhead shower. The bathroom has a level access shower. There is a shower chair available. The level access shower has handrails.
The toilets have handrails. The direction of transfer onto the toilet is to the left. There is 280mm at the side of the toilet.
There is 1260mm in front of the toilet. The toilet seat is 460mm high.
The basin is 640mm high. The taps are lever operated. There is space under the basin, with no pedestal or boxing.
The walls and the bathroom fittings have high colour contrast.

Two of the bedrooms have electric profiling beds with ceiling tracking and overhead hoist leading to an ensuite wetroom with a shower table and shower chair

Bedroom with ceiling tracking leading to ensuite wetroom Ensuite wet room with ceiling tracking and hoist to shower table and toilet Wetroom with shower table and shower chair

We have a washing machine and tumble drier in the property

From the main entrance to the laundry, there is level access. The route is 810mm wide, or more. We have an iron and ironing board. You can use the ironing board sitting down.

Self catering kitchen

We have an open plan kitchen.
From the main entrance to the kitchen, there is level access.
The route is 810mm wide, or more.
The door is 810mm wide.
The work surface is available with clear underspace and available at a height between 650mm and 900mm.
The hob is available with clear underspace and available at a height between 650mm and 900mm.
The oven is available with clear underspace and available at a height between 650mm and 900mm.
The table and plates have high colour contrast.
Dining table and chairs for 8 people in open plan kitchen dining layout Kitchen area showing lower level worktop and sink

Lounge

villa lounge area

From the main entrance to the lounge, there is level access. The route is 810mm wide, or more. The door is 810mm wide.

Open plan kitchen dining and lounge area with bi-folding doors to garden

Lounge area with bi fold doors leading to terrace and garden Rise Recliner in the lounge with mobile hoist

Getting around outside

Private back garden

From the main entrance to the gardens, there is level access.
The route is 810mm wide, or more.

There are bi fold doors in the property leading to a private and secure garden overlooking some shrubland and a pond. There is a patio table and chairs for eight people

Patio table and chairs with shrubland views

Customer care support

Accessibility equipment

Electric profiling beds, ceiling tracking and hoist from bedrooms to wetrooms.  Shower table and shower chair in wetrooms.  Mobile hoist and electric riser recliner in the lounge.  A through floor lift from the ground floor to the upper floor

We have an area to charge mobility scooters and battery powered wheelchairs.

There is a wheelchair charging point in the entrance hallway

Customer care support

All staff have disability awareness training.
Some staff have BSL training.
Staff are available 24 hours a day.

The Trust have a 24 on call service where a manager can be contacted by phone 24 hours a day, 7 days a week.

Guide info
Any information, comments and views made available to users via this Accessibility Guide are provided directly from third party business operators. VisitEngland and VisitScotland do not endorse or validate this information. Any reliance on this Accessibility Guide is at your own risk. This guide is not intended to be a substitute for users making their own checks, inquiries and investigations directly with the business operators prior to making any booking or visiting the venue.