The Beatles Story is Liverpool’s leading, award-winning attraction telling the story of The Beatles’ rise to fame. Located in the Fab Four’s hometown, on the waterfront at the Royal Albert Dock, The Beatles Story takes visitors on an immersive journey through the lives, times, culture and music of the world’s greatest band. Multi-media audio guides are available in various languages, beautifully narrated by John Lennon’s sister, Julia. For younger visitors, the Discovery Zone includes a range of fun learning activities. Finish your experience in our Beatles-themed Fab4 Café or browse through our range of gifts and souvenirs in our Fab4 Store.
There is level access from the main entrance to:Main Exhibition Discovery Zone & Chill Out ZoneWelcome CentreCustomer Toilets Fab4 Cafe
Access with steps
There are steps from the main entrance to:Fab4 Store
Travel by public transport
Bus - Liverpool One Bus Station is a 10 minute walk from Albert Dock, for further details please contact National Express on 0871 781 8181
Rail - Liverpool Lime Street is the city's mainline station with routes from London, Manchester, Scotland and the Midlands. The station is just 25 minutes walk from The Beatles Story or you can transfer with Merseyrail from Lime Street to James Street Station, just a 10 minute walk from the Albert Dock. For further information regarding Lime Street Station or James Street Station please contact National Rail on 0800 0277 347.
Ferry - The Pier Head terminal is a 10 minute walk from the Albert Dock, for further information relating to the Ferry please contact Mersey Ferries on 0151 330 1003.
Travel by taxi
Merseycabs have over 350 black cabs that are fully accessible
Britannia Taxi's have over 25 wheelchair accessible taxis within their fleet.
Across the Albert Dock estate there are 11 out of 171 bays that are classed as DDA compliant, they are located as follows - Car park A - Salthouse Quay - 4 spaces and Car park D - Gower Street - 7 spaces. Parking fees do apply and start at £3 an hour, further details can be found at www.albertdock.com.
Path to main entrance
The lift at the main entrance verbally tells you what level you are stopping at, the numbered buttons are raised and the floor numbers are displayed within the lift.
The lift door is 770mm wide and inside the lift is 860mm
Getting around inside
Visual Impairment - General Information
Main Entrance Lift
Ticket/ information desk
We have hearing loops available at the ticket and audio guide collection desk.
Our Multimedia Audio Player comes in 12 languages, we have hearing loops available for the tour, please contact a member of our team when collecting your player for assistance
Things to See and Do
Discovery Zone & Chill Out Zone
Interactive touch screen has the ability to be lowered to the floor to allow all guests access to the entire screen making it user friendly for all ages and abilities
The Fab4 store is located on ground level and one internal entracne from the exhbtion and two external entrances., located on Gower Street and Anchor Courtyard.
The Anchor courtyard has one step and is accessible via a portable ramp, the Fab4 Store team will assist with the placing of the ramp and any assistants needed. The door is 940mm wide and located to one side of the door is a fixed alarm system stand.
The Gower Street entrance has four stone steps leading up from the public walkway, the door width is 940mm wide and located to one side of the door is a fixed alarm system stand.
The entrance from the exhibtion is via a steel staircase consitin of 22 steps and the door wide is
The layout of the store has shop products situated alongside all walls from floor to ceiling with a circular paying counter lcoated within the middle of the floor. The counter have three countertop paying terminals with longer cables to make this reachable to vistors, the counter does not have a low counter point. This counter has a hearling loop available. Located at the back of the store is another paying counter with one paying terminal, which is a more acccessible area.
Around the store we have floor fixtures displaying clothing, there is an unobstructed route at least 800mm wide for wheelchairs to move around the shop to allow easy access. However, this might possibly be an obstruction for the larger motorized scooter, but the fixtures are moveable to allow an easy route and are staff will assit if assiatnce is needed.
Within the store we have background music playing.
Place to eat and drink
Menus are displayed on TV two 52" screens located above the counter, our team are happy to assist.
Within the Cafe we have background music playing and a hearing loop is available.
Within the Fab4 Cafe we have a selection of seats - both seating, seats with no arms and tables, which are suitable for all heights and 2 highchairs available.
For any information regarding food allergies, please contact a member of our team within the Fab4 Cafe team.
Our Fab4 Cafe team are happy to assist any visitors who require assistance, please see a member of our team.
If you have specific dietary needs please contact our Catering Manager on 0151 705 6605.
Getting around outside
Customer care support
There are two manual wheelchairs available free of charge, if you would like to reserve a wheelchair for your visit, please call 0151 705 6615.
Emergency evacuation procedures
Customer care support